Thirty Madison Reviews

I parted with Thirty Madison about 14 months after I was hired. First and foremost, Thirty Madison is not a healthcare company- they are an e-comm, mail order pharmacy who made some opportunistic hires to try and change the landscape. I came from e-comm expecting to learn a little more about healthcare but instead was quite the opposite. The company is massively overvalued and does not operate as a unicorn. Hustle culture is celebrated and its intimidating to take time off. I have watched my colleagues pour time, resources, and energy into work that gets overlooked because they don’t subscribe to the white, ivy-league culture that stems from the top. Communication happens in silos and even VPs use their 1:1s to bash other employees. No one truly knows what is going on and by the time we merged with Nurx, I knew it was time to begin looking elsewhere. Second, leadership promotes and protects people based on pedigree and willingness to say “yes” to the top down decisions no matter what. There is virtually no way to surface constructive feedback or input on constantly changing priorities without feeling like you’re about to be looked at as less-than. Leadership refuses to take responsibility for the poor consequences of their ill-informed actions. People at the lower and middle levels sort of just do what they’re told to the point of breaking. We also just had a massive hiring sprint leading up to layoffs. Some of my peers had only been working for a couple months before getting the boot. Third, DEI is unfortunately just a buzz word as the culture at the top is out of touch, privileged white people who protect those who emulate similar values and looks. Although I am white, my peers of color rarely got the opportunities that the white people did. There is a clear discrepancy too, given that most Black and Brown employees sit at the 1099 or hourly level. There was also a decision made to choose an insurance plan that cut benefits for trans folks which was sort of my last straw regarding DEI. Fourth, it’s clear many of us were burnt out especially around the time that the merger was announced. Leadership’s solution was to do a group meditation, but took away things like Refresh Days. I watched many of my peers’ calendars fill up with meetings from 9-6 with no time to do actual work. I worked remote full time, but I can’t imagine being in person would be any more productive either.

Lack of emotional intelligence in leadership, which naturally trickles down and becomes part of the company culture. Those in senior management positions are good at their jobs, but they don't actually enjoy being managers - which doesn't make a good manager. Dishonesty and inauthenticity from upper leadership mean that I don't know who to trust or which promises they will follow through on - and it makes me scared for customers. Everybody is overworked. There are a few people who seem on the point of meltdown. Salaries are lower than other companies in tech & healthcare startups. Nobody seems passionate about the company or their jobs. A few people left after less than 6 months there. That's scary.