Three Reviews | Glassdoor.co.uk

Three Reviews

Updated 7 January 2019
363 reviews

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3.7
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Three CEO David Dyson
David Dyson
209 Ratings

Employee Reviews

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Pros
Cons
  • "Very little support from senior management" (in 17 reviews)

  • "They were even flexible on work hours / great for work / life balance" (in 8 reviews)

More Pros and Cons

  1. "Very good first job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Cardiff, Wales
    Current Employee - Customer Advisor in Cardiff, Wales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three part-time (More than a year)

    Pros

    - Free staff sim
    - Flexible with life
    - Bonus
    - Internal career progression
    - Pay is good

    Cons

    - Management sometimes can pressure you for hitting target, not always easy!


  2. "Lots of opportunities to move around"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Maidenhead, England
    Current Employee - Anonymous Employee in Maidenhead, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three full-time (More than 10 years)

    Pros

    Benefits, massive focus on Wellbeing, people are brilliant to work with, always challenging but rewarding

    Cons

    Can be a fair bit of politics, salaries are good but externals seem to always receive more, line managers can be hit and miss sometimes

  3. Helpful (1)

    "Great Part time place to work, better for Fulltime"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part-time Sales Advisor in London, England
    Current Employee - Part-time Sales Advisor in London, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Three part-time (More than a year)

    Pros

    Work Life balance is really good
    The bonus you get from exceeding targets is generous
    The people I personally work with are great

    Cons

    The changes to the "bonus" structure are a lot and are often just sprung at you.


  4. "Went from PA to Senior role."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Device Finance Manager in Maidenhead, England
    Current Employee - Senior Device Finance Manager in Maidenhead, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three full-time (Less than a year)

    Pros

    Good upward mobility, great benefits and flexibility

    Cons

    Could have a much more comprehensive maternity and paternity leave.


  5. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Agent in Glasgow, Scotland
    Current Employee - Fraud Agent in Glasgow, Scotland
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Three full-time (More than 3 years)

    Pros

    Three treat their staff fantastically. They are forward thinking, progressive and work hard to create a culture their employees love.

    Cons

    Sometimes their desire to create a great work environment is overzealous.


  6. Helpful (2)

    "Behind the times"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in Belfast, Northern Ireland
    Former Employee - Customer Advisor in Belfast, Northern Ireland
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Three full-time (More than 3 years)

    Pros

    Great sales incentives for staff. Good bonus structure. Good products to sell, you can confidently stand behind the good tariffs provided.

    Cons

    MPO a sale with two or more tariffs are forced upon customers often without their knowledge. Prices are hidden from customers and made up out of thin air to include two products and insurance. It's a matter of time before fraud complaints come in. Shocked it hasn't happened yet. Targets of insurance set at 50% means that fraud is all but a guarantee. Management happy to encourage fraudulent sales tactics but would burry the staff if anything would come back on it.

    Advice to Management

    Check MPO sales. Compare the actual usage of the second accounts sold with each MPO. If the usage is nothing put it back on management at store level. Sims are being chucked in bags. In this day in age it's matter of time before fraud claims come in.


  7. Helpful (1)

    "The Best and the Worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Durham, England
    Former Employee - Anonymous Employee in Durham, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Three full-time (More than 10 years)

    Pros

    Free phone bill
    Fantastic company ethos
    Wonderful store staff
    Flexible benefits

    Cons

    Targets are too high
    Computer systems that run on clockwork and blind mice
    Attrition of good staff

    Advice to Management

    Worked with three for 12 years. Incredibly supportive always from head office. The company itself has a wonderful outlook, I truly believed in their goals and their aspirations for the company.
    In between, the Regoinal and Area Managers skew the message and on the sales floor it becomes do everything at any cost. Leading to misselling, unhappy customers, and over the last few years unhappy staff. Long term staff with incredible amounts of knowledge leave in droves while new managers come in from external with little to no training or experience and are thrown in to manage stores leaving a wake of future operational risks and flying on a steady stream of b/s. Where "talking the talk" holds more weight than "making it right".
    I worry about the future for my wonderful colleagues. Upper management ( not regional, above) should get into stores and see what is happening, see how targets make staff dispondant from day one of the month, see how insurance and phones are missold to fit into a budget. See how service is affected by too high sales targets. See how stress affects employees in stores every day. Where wizards of trickery are held up as being wonderful and sent into places to help and leave complaints behind them for months. Where customers leave with two things when they only wanted one.
    I have seen stores destroyed by devious and incompetent managers , taking any measures to hit targets and destroying the customer base and reputation of the company irreparably never to be fixed. Customers go to nice stores to complain about the bad ones. More recently I have seen an area manager come in who was previously in the business years ago and was almost fired for being the king of churn and now has influence over an area of people , people I worry for. Customers I worry for.
    All of these things would Rob all of the stars from this review but I had many wonderful years with you, working with friends that became family. I fully believe in world class service and doing what's right for the customer. The staff at the very bottom do too. The store managers and assistant managers do too. They are beleaguered by corrupted pressure from above. You either stand strong and have integrity and watch your store close or you go in with the devils and do over people to keep your head above water.
    Be brave three. Go to pure profit and loss at store level, so churn benefits no one. So taking insurance and cancelling it later benefits no-one. Target them on osat alone. Let them delight the customers. Take the shackles of doom off them. Your numbers may drop and you may get scared and want to go back in there with superdashes and the like but over time it will grow. If there is anyone left who knows how to do things by then.
    For young people wanting to join Three with the light of life in your eyes and the hunger for fun and Good work. Go for it. Be in a busy store. Know your customer. Navigate the clockwork computers with your millennial fingers and enjoy those sales. Be nice to people and enjoy yourselves. Many many wonderful young people flourished in three during my time. A few stay. Most move on to be teachers and occupational therapists and one mortgage arranger ( so far). You will do well.
    Managers thinking of joining, if you come from somewhere with logical computer systems and processes be sure that the competency " dealing with change and uncertainty" is one of your strong points. Negotiate a good salary. Chances are you will be on more than organic staff. Whichever store you go to, speak to the assistant manager before you accept. If they look like a sharp breeze will shatter them don't do it. Assistant managers would want the job themselves and be cheaper if it was worth the hassle.
    Assistant managers thinking of joining. The golden place to be. You are ruled by your manager. If they are useless your job will be hard but you won't get told off about it. If they are good you will have a long and happy career.
    Upper Area and Regional managers thinking of joining... whatever it is they do to you, to remove your soul or to make you speak in a tongue of contempt, do not go in that room. Go in and know your staff. From the bottom. Be a human. Understand their job. Make them love you so if you are in a pickle they will do things out of love instead of fear. If you are totally out of your depth and blagging the whole thing step away. I like those staff and those customers and your abilities are the be all and end all for those people.
    Head office positions... yes. Just yes. Head office is a magical wonderland of relevant departments with a fancy restaurant. They get wellness days to do what they want. Have a manicure paid. Go drink gin paid. Whatever. It'll be amazing. Everything ever witnessed here is how things should be done. It's an oasis of sense in an otherwise disorganised world. If you are in marketing please please please go to the shop over the road and get a sales assistant to READ your tickets before you publish them. They are never fully correct. You could be the one person in the whole of history to invoke a POS change that doesn't require patching up with sellotape.

    Callcentre - Manish is a legend, he deserves a raise. He made my heart happy when he answered the phone as he always SOLVED things. Unscripted. He rocks.

    David Dyson you are a lovely lovely man in person and on podcasts.
    Paula Cave you are also very lovely and your communications speak to hearts and minds on the shop floor.

    Be well. I will miss you all. Even the antagonists in the middle

  8. "Enjoyable but draining."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Manchester, England
    Current Employee - Customer Service Representative in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three full-time (More than a year)

    Pros

    Great atmosphere, free staff handset and sim card, doesn't require excessive training, you will talk to a lot of different types of people.

    Cons

    Unpredictable rota, important information not being shared with the rest of the staff, the bonus structure makes it harder to earn more money.

    Advice to Management

    - Rota should be more focused on individuals' needs.
    - Issues at the stores should be fixed promptly.


  9. "Stressful but fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Advisor in Bromley, England
    Former Employee - Customer Service Advisor in Bromley, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Three part-time (More than a year)

    Pros

    Always something new and exciting and good pay for a retail job

    Cons

    ALWAYS aggravated customers! Stressful work and hard targets


  10. "Good work experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in London, England
    Current Employee - Customer Advisor in London, England
    Recommends
    Positive Outlook

    I have been working at Three part-time (More than a year)

    Pros

    Nice environment, the salary is decent . They offer 12-hour and 16-hour positions which are great for students. Evolved my communication and interpersonal skills a lot.

    Cons

    It can be a little bit overwhelming when the stores get busy for people just starting out.