Three Reviews

Updated Jul 29, 2021

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Found 727 of over 1,155 reviews

3.5
67%
Recommend to a Friend
75%
Approve of CEO
Three CEO Robert Finnegan
Robert Finnegan
85 Ratings
Pros
  • "Nice and friendly work environment(in 58 reviews)

  • "Great people and challenging projects(in 43 reviews)

  • Cons
  • "This is really set by the 'tone at the top' - senior management have changed so much over the past year that I honestly can't keep up(in 21 reviews)

  • "Area managers and store managers couldn't run a bath let alone a store you are just a number to them couldn't care less about you(in 16 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 10 years

      Great company

      Jun 21, 2021 - Operations and Store Support Team Lead in Glasgow, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great colleagues and leadership team, great salary, care about engagement

      Cons

      None if you ask me :)

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    2. 4.0
      Current Employee, less than 1 year

      Good place to work

      Jul 13, 2021 - Customer Service Representative in Edinburgh, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Honest and transparent communication form management Very good environment for engaged people( at least where I work) Decent bonus structure

      Cons

      Poor benefits Poor sick pay for people who work less than 2 years( quite appealing during the COVID era) Old systems Company wants to be super sustainable but at the same time - contracts are printed (not digital - could be done with a digital signature), they make you write a solution sheet for a customer with every customer you talk to( this is done using paper that in 60% of cases ends up being binned within an hour and 90% within few days) Tech company that doesn’t invest in systems Not much in terms of career opportunities I know people who been there for years and want to be AMs or GM but there is not enough movement. Work life balance is a bit of a joke especially if company is trying to give you 20hours over 4 days- where is a work life balance in that ? This is common but fortunately my managers are people who understand that.

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    3. 4.0
      Current Employee, more than 10 years

      Good company with Good people

      Jul 28, 2021 - Associate (Performance Improvement) in Glasgow, Scotland, Scotland
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good company with some good perks. Great people to work with and overall a good culture and a happy place work.

      Cons

      Promotion is possible with hard work but a lot of friends of hiring managers find themselves elevated in to positions much quicker than others.

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    4. 1.0
      Current Employee, more than 5 years

      Sadly no longer a good place to work - Avoid

      Jun 17, 2021 - Financial Analyst in Maidenhead, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Immediate colleagues Interesting Industry Fair pay for most roles Dan the coffee man Some great people clinging on

      Cons

      Copy and paste job on senior management from Ireland has proven a disaster for culture and long-term business performance, key acronym is now JFDI. Management has no idea regarding the complexity of the work carried out by their functions, they’re typically too busy playing politics and browsing the web to really care. Flat structure and minimal resource means that important business critical work is delegated to the point where it is carried out by the most junior employees. Continual virtue signalling about mental health - "don't work 12 hour days, look after yourself" but then assign totally unreasonable workloads (often in the same meeting) This behaviour is led from the top. Regular redundancies, removal of some of the best talent a year ago as decision makers had no idea who did what in the business. This left the business vulnerable in several key areas , only rectified by overloaded remaining talent. Hopeless middle management layer who treats their job as semi-retirement Unreliable and out of date systems which regularly fail Promotion is based on "who you know" and how much of a sycophant you are prepared to be. Removal of flagship wellness policies without reasonable justification.

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      4 people found this review helpful

      Three Response

      People Assist Advisor

      Thanks for taking the time to leave a review. We acknowledge the business has went through a period of change recently and that this can be unsettling but we are confident that the changes will put us in a fantastic position to deliver a world class network experience to our customers. We strongly support an open and honest culture and would encourage any employee with concerns to feedback them back to their manager, However, if this does not feel appropriate I would encourage you to contact our People Assist team for further guidance and support. Thanks again for your review

    5. 4.0
      Current Employee, more than 1 year

      Great starter job

      Jul 7, 2021 - Customer Advisor in Bristol, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great bonuses and benefits - employee devices, unlimited sims etc

      Cons

      Feedback texts (NPS) is designed to shaft you out of bonus. It doesn’t matter how hard you work or how much you smash your target, if you drop below 85% you won’t get anything. Happened to me on multiple occasions and i lost a lot of money - all because of how the NPS text is worded. It’s designed to trip you up.

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      Three Response

      People Assist Advisor

      Thanks for taking the time to leave a review. We use customer feedback in many ways including the in-store experience to ensure we are providing the best service and exceed our customer expectations in every interaction. Thanks for calling out our brilliant benefits package which does include a free unlimited SIM and access to loads of discounts from devices to employee only pricing with some some of the largest retailers. Thanks again

    6. 4.0
      Current Employee, less than 1 year

      Good company

      Jul 29, 2021 - Sales Assistant in Salisbury, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good commission Friendly staff Great training

      Cons

      Called a lot on days off.

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    7. 2.0
      Former Employee, more than 3 years

      Lack of touch with staff and their own Customers.

      May 4, 2021 - Senior Financial Analyst in Reading, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Quickly exposed to strategic work. Steep learning curve - I like that so a pro for me.

      Cons

      + Everything is delegated out to a point where the Senior Managers don't know the nuances of their function. + Constant change drive by SLT which has moved from UK to Ireland. Most senior UK roles also migrating to Ireland. + Job Title does not equate your work exposure. Often carrying out strategic and sensitive work which has been delegated. Not a problem if you were recognised and rewarded rather than constantly shown a carrot in front of you. + Managers are not honest. + IT equipment is RUBBISH. Productivity is significantly challenged due to hardware and VPN. + No Career Progression internally - currently all external recruitment.

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      3 people found this review helpful
    8. 5.0
      Current Employee, more than 3 years

      Great company to work for.

      Jul 22, 2021 - Customer Advisor in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work life balance Bonus if you hit targets Free handset and sim

      Cons

      Some time unrealistic targets Network issues complains

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    9. 4.0
      Former Employee, more than 1 year

      Three

      Jul 26, 2021 - Customer Advisor in Harrow, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good company culture, management are open

      Cons

      Working weekends, not enough commosion

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    10. 5.0
      Former Employee, more than 5 years

      Store manager

      Jul 8, 2021 - Store Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company has a good benefits in pension and other discount deals on their employee reward website.

      Cons

      Heavily targeted and micro managed if the target are not met. Highly super paced changing environment

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    Viewing 1 - 10 of 727 Reviews

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