Three Reviews | Glassdoor.co.uk

Three Reviews

Updated 12 August 2018
287 reviews

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UK - All CitiesFull-timePart-time

3.6
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Three CEO David Dyson
David Dyson
198 Ratings

287 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relations Advisor in Glasgow, Scotland
    Current Employee - Customer Relations Advisor in Glasgow, Scotland
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Three full-time (Less than a year)

    Pros

    Just started and I am loving being part of this team. Salary is great at 22k. The management team have been great especially my team leader - who I knew from day one and my ops manager who is so down to earth - I’ve never got to know my ops manager in my previous roles.
    The benefits are great, my shifts fit my work life balance perfectly.
    The call centre is huge. It’s so bright.

    Cons

    - Not enough systems training but that comes through being on the floor.
    - The canteen is over priced.
    - Nothing else

    Advice to Management

    I really like this place. It has such a buzz. The management are brilliant and really care, I would say though I think you need more branding to make it feel like the brand we are discussing.


  2. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Maidenhead, England
    Current Employee - Anonymous Employee in Maidenhead, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three full-time (More than a year)

    Pros

    Amazing people to collaborate with. Open and fun culture.
    Place where you feel valued and listened to but most importantly grow and learn with the company.

    Cons

    Lots of change which sometimes doesn't always go well with everyone.

    Advice to Management

    More consistent approach to managing their people across the whole business. Certain areas have slightly different feel.

  3. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in London, England
    Current Employee - Customer Advisor in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three full-time (More than a year)

    Pros

    - Development opportunities
    - Flexible hours
    - Monthly performance bonus
    - Christmas event
    - Employee discount

    Cons

    - Increasing monthly target
    - Full-time positions are only 30 Hours (must request for more)
    - Repetitive routine
    - Monthly bonus updated yearly (more difficult)
    - Bonus depends on teamwork

    Advice to Management

    Management need to treat and work better with the team if they want to achieve the best performance for the store.


  4. Helpful (1)

    "Three ticks all the boxes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Glasgow, Scotland
    Current Employee - Operations Manager in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three full-time (More than 5 years)

    Pros

    Three is all about their employees. Their benefits package and focus on health and wellbeing is second to none. They really care about everyone on their organisation equally and it show in their support to their employees and their drive to creating the best work/life balance I have ever experienced in my working life.

    Cons

    There is very little I could say about Three in terms of Cons. that wouldn't be just generic things that anyone could say about any job. Really wouldn't be a criticism on Three just that we need to work for a living.

    Advice to Management

    Keep doing what you are doing. You are the most respected management team I have ever worked with

    Three Response

    6 Aug 2018 – People Assist Advisor

    Thanks for your review.

    We couldn't agree more – at Three we’re all about our People and it’s why we’ve developed and embraced our Wellness initiatives. From Personal days to our Wellness fund... More


  5. "The world is changing - hold on!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Maidenhead, England
    Current Employee - Anonymous Employee in Maidenhead, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Three full-time (More than 5 years)

    Pros

    Exciting place to work, it has a clear and strong ambition that I want to be part of.

    Cons

    In flux at the moment and needs stronger leadership at operational/tactical level to help people work out the new world.

    Advice to Management

    Be kind to people, help them feel loved and cared for at an ambiguous time.

    Three Response

    6 Aug 2018 – People Assist Advisor

    Thanks for taking the time to leave your review.

    You’re spot on about our very ambitious goal to be best loved brand by 2021, it’s great to hear you’re committed to joining us on this journey... More


  6. "Three mobile"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Southall, England
    Former Employee - Sales Associate in Southall, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nothing is good about working here except if you just want money

    Cons

    Very competitive nature
    Customers get very ripped off

    Advice to Management

    Less sales focused and more customer focused


  7. Helpful (1)

    "Choose this job only if there is nothing else"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Complaints Handler in Glasgow, Scotland
    Former Employee - Complaints Handler in Glasgow, Scotland
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Three full-time (Less than a year)

    Pros

    Helpful Team-leaders and managers.

    Cons

    Awful payment. A lot of programmes to work with and you can't really get use to them before leaving Grad-bay (Learning-Hub)

    Advice to Management

    You were asking your remaining employees why are there so many people leaving your company: McDonald's employees receive the same payment as Complaints Handlers.

  8. Helpful (3)

    "Avoid social media department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Social Media Advisor in Glasgow, Scotland
    Former Employee - Social Media Advisor in Glasgow, Scotland
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Three full-time (More than a year)

    Pros

    Really nice people. Great benefits at Three. Three's office was lovely and central. Family feeling at Three. None of this applies to Capita.

    Cons

    Absolutely loved working for Three’s social media team. There was a huge sense of pride in watching the department go from strength to strength. Sadly this was ruined the minute Three decided to outsource its social media team to Capita. Since February last year Capita have managed to drive this department in to the ground. Now in a scene not to dissimilar to “One Flew Over the Cuckoo’s Nest” the department now leads a dim, soulless existence where everyone’s desperate to break free. For the lucky ones who have managed to escape everyone’s managed to move on to bigger and better things while everyone else sits desperately job hunting and hoping for the moment Three might realise their mistake and bring the department in house again. Its been really sad to see people forced to move on when they loved Three and their job but can’t stand to work for the dictatorship that is Capita. On paper the move to Capita may sound like a good idea but no one had the foresight to check if Capita had the ability to run a successful social media team. Over time it’s become clear they don’t. The team work hard and try their best always putting the customer first, but by micromanaging staff, deprioritising social over answering the phone and putting in poor Ops leadership Capita have ruined a great high performing team. Since moving to Capita I’ve seen the team reduce by 75%, lost 4 Team Leaders, 2 ATLs and 1 Ops Manager (100% of their management team). The most disappointing thing is that because the team still love and believe the Three brand they continue to drive high results and positive feedback, this means everything appears rosey to Three. Three’s partnership team have no true visibility of how bad things really are and are constantly lied to by the new Capita Ops Team who cover up their many failings. My advice to Three would be to do whatever they can to try and regain control. You’ve lost far too many a good advisor and manager. Please fix things before it gets worse (if at all possible). RIP social media.

    Advice to Management

    You need to really do something with social media before Capita kills it for good. Bring in new middle ops management who have a passion for social and understand it. Admit it was the wrong decision before its too late.


  9. "Good progression opportunities."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part-time Sales Advisor in Wokingham, England
    Current Employee - Part-time Sales Advisor in Wokingham, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Three part-time (More than a year)

    Pros

    Great benefits
    Chance to learn masses of new skills
    Fun environment

    Cons

    High pressured environment at times
    Very little support from senior management

    Advice to Management

    More suport and consistent check ups.

    Three Response

    25 Jul 2018 – People Assist Advisor

    Thank you for your review. We work really hard on making sure our benefits package is attractive and relevant so it’s lovely to hear you value this.

    Expectations are high for our Managers... More


  10. "Incredible culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Maidenhead, England
    Current Employee - Director in Maidenhead, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Three full-time (More than 10 years)

    Pros

    Amazing culture and people. Working tirelessly to improve experience for mobile users in the UK. Big emphasis on doing the right thing for customers and employees.

    Cons

    High pressure from time to time.

    Advice to Management

    None.


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