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Three Reviews

Updated 18 October 2017
247 reviews

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UK - All CitiesFull-timePart-time

3.4
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Three CEO David Dyson
David Dyson
169 Ratings

247 Employee Reviews

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Pros
Cons
  • Also senior management are completely oblivious to how poorly they run the show - in fact they rule by fear (in 14 reviews)

  • The only way we can deal with customer complaints is putting them on the phone to customer service which usually angers the customer more (in 12 reviews)

More Pros and Cons

  1. "Sales Adviser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Adviser in London, England
    Current Employee - Sales Adviser in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three part-time (More than a year)

    Pros

    Shared bonus, great working environment, great people and incentives

    Cons

    literally, a great place to work no cons

    Advice to Management

    keep doing what you're doing


  2. "1 year with Three Family"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Maidstone, England
    Current Employee - Customer Advisor in Maidstone, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three full-time (More than a year)

    Pros

    Company have a on goal where they delegating this to the employees.
    They have great products comparing to the other similar companies., this help the employees to get their job done.
    Team work is brilliant as it all adds up towards the store’s performance.
    Monthly development reviews where staff can focus on the areas where needs improvements.
    Introducing new bonus systems with loads of incentives from theough the suppliers.
    Good benefits and pension schemes.
    Always opportunity to grow “ if the person have the willingness to be flexible and dedication towards the job.”

    Cons

    Tools and sysytems are not uptodate, but they are making improvements.
    Induction period for new starters might need a brush up to help the newbies to sync in quickly.

    Advice to Management

    If there will be an option where the staff can invest a part of the salary towards the company’s share, this will help them to feel that we are the company and will have more deviation and focus to make the company to earn more profit.

    Three Response

    18 Oct 2017 – People Assist Advisor

    Thanks for taking time to leave your review. It’s great you feel like part of the ‘Three Family’ – that really is a perfect way to describe our amazing culture!

    You joined Three at the same time... More


  3. "Too political !!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reading, England
    Former Employee - Anonymous Employee in Reading, England
    Neutral Outlook
    No opinion of CEO

    I worked at Three full-time

    Pros

    Employees are valued. Good working environment.

    Cons

    Too political. You need to be a good talker as most of the time is spent in the meetings instead of poducing any real work.

    Advice to Management

    Less Powerpoint, more actual work.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advisor in London, England
    Former Employee - Customer Advisor in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Three part-time (Less than a year)

    Pros

    relatively easy job compared to other retail jobs

    Cons

    shifts aren't very flexible, everything is geared towards business needs


  6. "Amazing company to work for with great rewards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Newcastle upon Tyne, England
    Current Employee - Customer Advisor in Newcastle upon Tyne, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Three full-time (More than a year)

    Pros

    Great bonus if you work well as a team
    Flexible work patterns

    Cons

    Hugely targeted area managers
    Hard to progress from advisor to management

    Advice to Management

    Recruit from within


  7. "Good company - lots of change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Head of Human Resources in Maidenhead, England
    Former Employee - Head of Human Resources in Maidenhead, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Three full-time (More than 10 years)

    Pros

    Good company to work for and lots of opportunities if you're a self starter. Very friendly, but this can something get in the way of having honest conversations

    Cons

    sometimes too frenetic with the change...constant change without ever stabilizing or consolidating whats happening.

    Advice to Management

    Keep leading on employee engagement and wellness. Adopt and flexible working approach (underpinned by trust) across all the org

    Three Response

    2 Oct 2017 – People Assist Advisor

    Thanks for getting in touch and leaving your review.

    It’s great to read your comments. From your length of service we can see you’ve been on the journey with us to become an amazing company to... More


  8. "Great fast moving company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reading, England
    Current Employee - Anonymous Employee in Reading, England
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great culture, loads of events that show the company cares for its employees.
    Motivated and knowledgeable people who seem to genuinely care.

    Cons

    Politics at play, as everywhere.
    Not much chance for promotion, just yearly pay rise which was somewhat linked to inflation. Pointless performance reviews .

    Three Response

    1 Sep 2017 – HR Manager

    Thanks for getting in touch, so good to read such a positive review, thanks for calling out our great culture – we really do care for our employees!

    As you’ll know we launched Goals – our... More


  9. "The most welcoming and supportive company I've ever worked for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Plymouth, England
    Current Employee - Sales Consultant in Plymouth, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three part-time

    Pros

    - Very thorough training, you are taken through everything start to finish. The company will pay for you to go up country during your induction and nothing is too much trouble for management if you need something explaining
    - As a part timer I get a strong/life balance, if the store hits target then I take home a Full Time wage that month. Rate of pay is also pretty good at £8.20 per hour
    - Perks include paid sick leave, company phone, unlimited SIM card, loads of holiday and incredible flexibility with shifts
    - Colleagues are like minded and driven by the shared bonus incentive, so everyone picks each other up and offers support where necessary

    Cons

    - If you struggle to hit your targets through no fault of your own expect little sympathy, same with any sales job
    - You will get the occasional idiot that will get fresh with you because they didn't understand their contract properly. You can't have an attitude with these customers or when management come down on you for not reaching expectations that month, the best attitude to adopt is an uncaring one. I don't feel any pressure because I do my best every day, regardless of the outcome that's all I can do
    - The computer system is running a server variant of Windows 2000, there are frequent technical problems and inputting the required fields is quite involved, so if you break focus for even a second a small mistake could invalidate a legally binding document so strong concentration, an eye for fine details as well as refined interpersonal skills are key, as you will be bouncing between all three with each customer you serve

    Advice to Management

    Truthfully speaking they seem to do a mostly fantastic job. They could be a little more understanding during a slow period, however they're pressurised from above so it's understandable. Keep treating people with respect and they'll continue doing their best for you.

    Three Response

    24 Aug 2017 – HR Manager

    Thanks for taking the time to leave a review and welcome to the team.

    You’ve called out some of things that we’re proud to say make Three an amazing place to work. From employee induction, to... More


  10. Helpful (1)

    "Good job turnt bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Luton, East of England, England
    Current Employee - Customer Advisor in Luton, East of England, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Three full-time (More than a year)

    Pros

    Free sim card & great people to work with

    Cons

    Management employed from outside of three that have no clue how the business is run

    The bonus strategy is pathetic if an individual is over achieving they get nothing as its a "team" bonus

    30 hours is full time and there is no room for progression as the managers have no clue what they are doing

    Advice to Management

    There are SOOOOO many talented LCA and ASM but you employee people that have no clue how Three works as a business and what three stands for as being the best loved brand

    Three Response

    24 Aug 2017 – HR Manager

    We agree, we have great people to work with! Thanks for your feedback on our bonus structure. You can check out Intranet to see the upcoming changes to the retail bonus plan in September.

    We look... More


  11. "Business Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - New Business Sales in Glasgow, Scotland
    Current Employee - New Business Sales in Glasgow, Scotland
    Doesn't Recommend
    Negative Outlook

    I have been working at Three full-time (More than 5 years)

    Pros

    Really good place to work

    Cons

    The bonous is not great

    Advice to Management

    Bonous structure needs looked at


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