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Three Reviews

Updated 8 December 2017
260 reviews

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UK - All CitiesFull-timePart-time

3.4
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Three CEO David Dyson
David Dyson
180 Ratings

260 Employee Reviews

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Pros
Cons
  • Also senior management are completely oblivious to how poorly they run the show - in fact they rule by fear (in 14 reviews)

  • The only way we can deal with customer complaints is putting them on the phone to customer service which usually angers the customer more (in 12 reviews)

More Pros and Cons

  1. "Customer Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Widnes, England
    Current Employee - Customer Advisor in Widnes, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three part-time (More than a year)

    Pros

    Very attractive pay and bonus scheme
    Great sense of community with regular employee incentives
    Free staff sim and handset allowance
    Customer focused service

    Cons

    Video Interview based recruitment process- some people struggle with this


  2. "Great company and great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Analyst in Maidenhead, England
    Former Employee - Operations Analyst in Maidenhead, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Three full-time (More than a year)

    Pros

    Great work environment, great team, great place to develop skills and everyone is well looked after. Salary is competetive and company looks after health and well being of their staff

    Cons

    Cannot think of any cons for this great company. There is some outsourcing happening which is not a good decision. Other companies do it as well but three is more employee focused

    Advice to Management

    Do not out source for cost saving


  3. "feedback"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Maidenhead, England
    Current Employee - Anonymous Employee in Maidenhead, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Three full-time (More than 3 years)

    Pros

    flexibility work/life; chance to role swap; new focus on well-being

    Cons

    lack of transparency; poor people policies; organisational change mis-managed

    Advice to Management

    honesty; hire experts not friends; listen to people


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "A review of Three in Maidenhead - 2017"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Maidenhead, England
    Current Employee - Anonymous Employee in Maidenhead, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Three full-time (More than 5 years)

    Pros

    The people, perks and being located in Maidenhead. Offices have recently been refurbished and the onsite cafe serves decent food. Being located in Maidenhead also means that you can nip out during lunchtimes to pickup anything you might need.

    Cons

    Three are currently going through an organisational change. This is due to the desire to be the best loved brand by our customers and staff by 2021, and being setup to launch sub-brands and diversify into other areas. This change naturally brings uncertainty however as the company puts people first they're being as transparent about it as possible, provide regular updates and put in support for staff to take advantage of.

    Advice to Management

    Keep up the good work, keep people (customers and staff) at the forefront of everything you do

    Three Response

    30 Nov 2017 – People Assist Advisor

    Thanks for getting in touch.

    It’s great to hear you’re enjoying the benefits of the refurbished office in Maidenhead, we know a great working environment can have such a positive effect on our... More


  6. "Excellent part-time job for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Edinburgh, Scotland
    Current Employee - Customer Advisor in Edinburgh, Scotland
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Three part-time (More than a year)

    Pros

    Really good pay: on top of your base pay, every month you get a large bonus, and every three months you get another bonus on top of that. The company is also focused on becoming the most loved brand, both by its employees and customers, so they treat their staff to holiday dinners, staff outings, healthy snacks in the office, any support required, etc.

    Cons

    Pressure to sell and to perform in order to hit store targets.

    Advice to Management

    Provide all the support your staff needs. Be encouraging and motivating and lead by example.


  7. "Great place to work, although may have been changing bonus structure"

    StarStarStarStarStar
    Current Employee - Sales Adivser in London, England
    Current Employee - Sales Adivser in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three part-time (More than a year)

    Pros

    - Free unlimited sim
    - Discount handsets every three months
    - Great energy and vybe from the company

    Cons

    - not many to be honest, probably just make the bonus easier to achieve and more incentives

    Advice to Management

    - doing a great job


  8. "Best Loved Brand."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trading Performance Consultant in Maidenhead, England
    Current Employee - Trading Performance Consultant in Maidenhead, England
    Recommends
    Approves of CEO

    I have been working at Three full-time (More than 3 years)

    Pros

    Ambitions to be UK's best loved brand and they mean it. Employee engagement scores are hugely important and are always looking to make employees more and more happy in their job. Customer promoter scores are also just as important, Three are truly passionate about what matters most and culture is embedded right the way through the business.

    Cons

    Genuinely, there aren't many if any at all.


  9. "Well rounded experience - good learning curve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Glasgow, Scotland
    Former Employee - Analyst in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Three full-time (More than a year)

    Pros

    Learnt a lot, benefits are considerably good, atmosphere and people are extremely friendly. Bonus is great and pay rise too - surprised!

    Cons

    Management is poor or lacking. Was doing a manager job at one point, while the manager was using company time for personal errands, etc. Pay rise could be better although cannot complain a lot

    Advice to Management

    Sort out management - not everyone deserves to be management material (grade D's specifically!)

    Three Response

    10 Nov 2017 – HR Advisor

    Thank you very much for taking the time to leave a review.

    We regularly review our bonus structure and benefit package to remain competitive in the market. I’m glad you feel this worked well. Our... More


  10. "Customer Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Widnes, England
    Current Employee - Customer Advisor in Widnes, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three part-time (More than a year)

    Pros

    For a part time role the job is paid well and a lot of support is available.
    Good to gain experience in sales and target driven environment, but doesn't have the pressure levels other sales jobs do.

    Cons

    Not much room for progression.


  11. "Sales Adviser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Adviser in London, England
    Current Employee - Sales Adviser in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three part-time (More than a year)

    Pros

    Shared bonus, great working environment, great people and incentives

    Cons

    literally, a great place to work no cons

    Advice to Management

    keep doing what you're doing

    Three Response

    31 Oct 2017 – People Assist Advisor

    Thanks for getting in touch.

    Thanks for calling out our great people and incentives, we know this makes a big difference to our employees. At Three we focus on how we can make things better for... More


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