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Three Reviews

Updated 7 February 2018
266 reviews

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UK - All CitiesFull-timePart-time

3.5
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Three CEO David Dyson
David Dyson
185 Ratings

266 Employee Reviews

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Pros
Cons
  • Also senior management are completely oblivious to how poorly they run the show - in fact they rule by fear (in 15 reviews)

  • The only way we can deal with customer complaints is putting them on the phone to customer service which usually angers the customer more (in 12 reviews)

More Pros and Cons

  1. "Valued Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sheffield, England
    Current Employee - Anonymous Employee in Sheffield, England
    Positive Outlook
    Approves of CEO

    I have been working at Three full-time (More than 10 years)

    Pros

    Recognition,valued more than just a number.. lead and inspire..

    Cons

    Need systems updated to be more effective long term

    Advice to Management

    Don’t wait, you won’t be disappointed

    Three Response

    22 Jan 2018 – People Assist Advisor

    Thanks for getting in touch and leaving your review

    I can see you’ve been with us for quite some time so you’ll have played a part in getting us to where we are now and hopefully share our... More


  2. "Head of Customer Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Maidenhead, England
    Former Employee - Anonymous Employee in Maidenhead, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Three full-time (More than 10 years)

    Pros

    Employee focussed
    Flexible working
    Great atmosphere. Relaxed and can be yourself

    Cons

    Internal politics and as Not customer focused as they say they are

    Advice to Management

    Stop the politics


  3. "Marmite"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relations Advisor in Glasgow, Scotland
    Current Employee - Customer Relations Advisor in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three full-time (Less than a year)

    Pros

    My shifts are amazing I do static shifts Monday to Thursday longer hours but then get Friday Saturday and Sunday off. Management are great and the old facilities were top notch.

    Cons

    Our campaign has been taken over by Capita and therefore had to move buildings. It’s horrible in SkyPark and I genuinely hate it and it’s soooo dirty.

    Advice to Management

    Try and keep it the way it was previous to moving to capita, don’t loose the three vibe


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good talk- no action - time to step into the 21st C 3!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reading, England
    Current Employee - Anonymous Employee in Reading, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Three (More than 3 years)

    Pros

    Work culture promotes good work/life balance.

    Cons

    Significant lack of gender diversity in management and technical positions, "boys club" mentality. Training is non-existent, little development opportunity. Does a lot of talk about being fair, making things right, but does little to back it up with anything real. Bad communication

    Advice to Management

    Work on developing your employees- notice the women in the company. Time to end the old boys club pulling favours for each other - make it right!


  6. "Good working enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Associate in London, England
    Former Employee - Store Associate in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Three full-time (More than 5 years)

    Pros

    Good salary+
    Fun place to work+

    Cons

    Low base salary
    Not so flexible

    Three Response

    22 Jan 2018 – People Assist Advisor

    Thanks for taking the time to leave your review.

    It’s great to read you embraced our culture of being a fun place to work, this is something we’re really proud of and makes us stand out from... More


  7. "Better than your average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Birmingham, England
    Current Employee - Store Manager in Birmingham, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Three (More than 3 years)

    Pros

    Feels like the company does truly value its people, this is communicated from the top down. Managers are given decent levels of autonomy to run their stores

    Cons

    The targeting model is so outdated they have frequently had to ‘adjust’ targets because their forecasting model has been out but this is normally late into the month and then people that are money motivated have become disengaged being so far away from bonus. Bonus structure really limits how much you could earn so you could graft all month and 1 bad conversation means you could end up earning less than £100 bonus.

    Advice to Management

    You cannot be service led when things are good, then as soon as figures are behind you go back to being sales led and managed on sales. Company is still so reactive in the market despite constantly talking about wanting to lead


  8. "Customer Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Widnes, England
    Current Employee - Customer Advisor in Widnes, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Three part-time (More than a year)

    Pros

    Very attractive pay and bonus scheme
    Great sense of community with regular employee incentives
    Free staff sim and handset allowance
    Customer focused service

    Cons

    Video Interview based recruitment process- some people struggle with this

    Three Response

    11 Jan 2018 – People Assist Advisor

    Thanks very much for getting in touch.

    We love our employee recognition scheme and it’s good to hear that you feel the same too! We regularly review our bonus structure and benefit package to... More


  9. "Great company and great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Analyst in Maidenhead, England
    Former Employee - Operations Analyst in Maidenhead, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Three full-time (More than a year)

    Pros

    Great work environment, great team, great place to develop skills and everyone is well looked after. Salary is competetive and company looks after health and well being of their staff

    Cons

    Cannot think of any cons for this great company. There is some outsourcing happening which is not a good decision. Other companies do it as well but three is more employee focused

    Advice to Management

    Do not out source for cost saving


  10. "feedback"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Maidenhead, England
    Current Employee - Anonymous Employee in Maidenhead, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Three full-time (More than 3 years)

    Pros

    flexibility work/life; chance to role swap; new focus on well-being

    Cons

    lack of transparency; poor people policies; organisational change mis-managed

    Advice to Management

    honesty; hire experts not friends; listen to people

    Three Response

    11 Jan 2018 – People Assist Advisor

    Thanks for leaving your review.

    As a current employee you will know about our goal of being the UK’s best loved brand by our people and our customers by 2021. To achieve this, every part of our... More


  11. "A review of Three in Maidenhead - 2017"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Maidenhead, England
    Current Employee - Anonymous Employee in Maidenhead, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Three full-time (More than 5 years)

    Pros

    The people, perks and being located in Maidenhead. Offices have recently been refurbished and the onsite cafe serves decent food. Being located in Maidenhead also means that you can nip out during lunchtimes to pickup anything you might need.

    Cons

    Three are currently going through an organisational change. This is due to the desire to be the best loved brand by our customers and staff by 2021, and being setup to launch sub-brands and diversify into other areas. This change naturally brings uncertainty however as the company puts people first they're being as transparent about it as possible, provide regular updates and put in support for staff to take advantage of.

    Advice to Management

    Keep up the good work, keep people (customers and staff) at the forefront of everything you do

    Three Response

    30 Nov 2017 – People Assist Advisor

    Thanks for getting in touch.

    It’s great to hear you’re enjoying the benefits of the refurbished office in Maidenhead, we know a great working environment can have such a positive effect on our... More


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