Touch 'n Go Reviews

2.9

37% would recommend to a friend

(197 total reviews)

Praba Sangarajoo

36% approve of CEO

35% positive business outlook

Touch 'n Go has an employee rating of 2.9 out of 5 stars, based on 197 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Touch 'n Go employee rating is 22% below average for employers within the Finance industry (3.7 stars).

Reviews by job title

197 reviews
3.0
14 Jul 2021
Recommend
CEO approval
Business outlook

Pros

Market stability with strong business use cases in tolling, parking and transit

Cons

Poor leadership with poor product design features making operations and the overall working environment difficult and hard to cope. This also comes down to the recent leadership change.

avatar
Touch 'n Go Response
1y
Thank you for sharing your feedback with us. We appreciate hearing from our community and take all comments seriously. Your insights are instrumental as we strive to continuously enhance our #LifeatTnG
1.0
31 Mar 2024
Recommend
CEO approval
Business outlook

Pros

Pretty nice office and good location.

Cons

My tenure at tng has been overshadowed by the detrimental influence of its CEO and CHRO, both of whom have contributed to a toxic work environment and a pervasive sense of disillusionment among employees. The CEO's appointment appears to be rooted in personal connections rather than merit, leading to a leadership void characterized by fake personas, insecurity, and incompetence. Instead of taking accountability for their failures, the CEO consistently deflects blame onto others, creating a culture of scapegoating and mistrust. Equally concerning is the behavior of the CHRO, who serves as a mere puppet for the CEO's whims. Their lack of empathy and professionalism is evident in their cruel treatment of employees, with HR functioning as a conduit for their vindictiveness. Witnessing the CHRO openly swear with profanity-laden language, including the frequent use of expletives, is both shocking and indicative of a severe lack of respect for the workforce. The company's abysmally high attrition rate is a direct result of the toxic leadership and hostile work environment perpetuated by the CEO and CHRO. Instead of addressing underlying issues and fostering a culture of support and growth, they choose to gaslight departing employees and paint them as undesirable. In summary, tng is plagued by ineffective leadership, a dearth of integrity, and a culture of toxicity that erodes morale and productivity. Prospective employees should proceed with caution and carefully consider the implications of joining a company where such behavior is not only tolerated but seemingly encouraged.

avatar
Touch 'n Go Response
1y
Thank you for sharing your feedback with us. We appreciate hearing from our community and take all comments seriously. Your insights are instrumental as we strive to continuously enhance our #LifeatTnG
1.0
21 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Free fruits/coffee/snacks, strategic work location, supportive colleagues (who are trying to survive the politics), creative benefits

Cons

I read Glassdoor reviews before but chose to accept the offer - worst decision of my entire life. My department was led by the worst leader I've seen as she was supposed to be the custodian of culture, welfare, and policies. I was escorted out on my last day with sudden notice and was told that I can't come back to the office anymore even though I was serving my notice period. I'm not the first and I won't be the last. There were many others who faced the same treatment. There were so many rejections of offers and I was truly glad that candidates didn't sacrifice their sanity to join in this toxic-filled environment like I did. I lost sleep at one point due to my line manager's ill treatment and pressure applied. Think twice before joining as you will be scarred for life.

avatar
Touch 'n Go Response
1y
Thank you for sharing your feedback with us. We appreciate hearing from our community and take all comments seriously. Your insights are instrumental as we strive to continuously enhance our #LifeatTnG
Viewing 1 - 3 of 197 Reviews

Glassdoor has 240 Touch 'n Go reviews submitted anonymously by Touch 'n Go employees. Read employee reviews and ratings on Glassdoor to decide if Touch 'n Go is right for you.