Turtle Bay Reviews

3.6

59% would recommend to a friend

(593 total reviews)

Ajith Jayawickrema

79% approve of CEO

61% positive business outlook

Turtle Bay has an employee rating of 3.6 out of 5 stars, based on 593 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Turtle Bay employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

593 reviews
1.0
8 Dec 2017
Recommend
CEO approval
Business outlook

Pros

Still A Great Concept Stephen Entwistle

Cons

They say there whole ethos is make people happy. This is only for show and once you dive further into the company, you realise this is not what they are about, they are just trying to portray this and they don't look after staff. This was not always the case might I add! The Manager Director/CEO has no empathy or people skills and will have no contact with any staff at site, this is normal from someone at this level. What is not normal is when he sees something majorly wrong or someone makes a mistake within the site, then every now and again it results in an email. This can consist of the following things: - Always states how bad you are at your job. - Can insult you. - Can be discriminating, race, age, sex etc. - Questioning you about your future within the company and telling you to think about being in the company. - Implying that we will get rid of you. They have a great work ethic of always hiring someone for a position that has someone in it, then they already have someone to replace them once they push the other person out. The work/life balance is no existent mostly because of there high staff turnover. They cannot keep hold of managers due to their ethics and ethos. Most sites are short by one manager if not two. They do not advertise all the jobs they have as it looks bad on them, there reputation as an employer is getting worse by the day, this is just from speaking to some recruitment companies about how managers have found there experience within Turtle Bay. An insight into staff turnover: -9 Area/Ops Managers in my time there(34 months), that is one every 4 months. - In the last 8 months at least 18 GM's have gone that I can think of, that is half there sites. As the company is short of management in many sites, this means no support is provided if needed, therefore some managers doing 70 hours a week consistently for 6 months and only getting paid for 52. Industry standard is 48 hours but Turtle Bay like to get and extra 4 hours out of you a week as a manager. Apart from the management shortage expect to work like a donkey, as there ethos is Turtle Bay is your life once you join them, they don't say this but they act like it.

1.0
11 Feb 2016
Recommend
CEO approval
Business outlook

Pros

Literally nothing I have to write a 20 word minimum review but I cannot think of one positive attribute of Turtle Bay. So, literally nothing.

Cons

I have never been spoken to so disrespectfully (is an understatement) and so frequently by anyone, ever. The majority of staff walked out of the job because of this reason. Wonder why it has such a high staff turnover? The managers have clear psychological issues and are sadists. They feel the need to talk down to female staff (never the male staff) to make themselves feel better about their sad little selves. On multiple occasions I walked into staff areas to find young female staff (17 year olds) in tears because of the way the male managers (in their 40s) had spoken and harassed them. It's really sad that a grown man enjoys talking to a woman young enough to be his daughter like she's less than human. I, along with many other staff, have genuine reason to believe a manager took sexual advantage of a vulnerable girl who was at least 20 years younger than him. If I had clear evidence of this taking place, I would have brought this issue up with him immediately. They are sexist. Only hire staff which are easy on the eye and management had disclosed that fact many times to staff. On few occasions comments were made about my body and hands sometimes wondered near to body parts which I'd rather not have creepy old men touch. If I had the money to, I would without a doubt took them to a tribunal. They are racist. Most of the managers are white men who have commercialised on black/Caribbean culture. They hire the odd black person in attempt to cover their tracks. "We're not racist! We know black people". Well done. I'm ashamed to say but I was driven to tears on a few occasions because of the way management spoken to me. On one occasion I cried before even starting the shift because I knew I had to endure yet another stressful shift being bullied and harassed by a man twice my age. At the interview, I was promised near full time hours with a good pay. Fast forward two weeks and I'm on 4 hours a week. I clearly could not afford my rent, bills etc. Instead of earning money, this job lost me £1000 in total which took me two whole years to get back (I'm a student). I can't even describe how depressing, soul sucking and self esteem ruining this job was. I still feel the relief when I walk past that I don't work there. I much preferred working for Wetherspoons, and that's saying something, because come on its Wetherspoons.

1.0
8 Oct 2020
Recommend
CEO approval
Business outlook

Pros

Food as little as £2.00 on shift 50% staff discount (only on food)

Cons

Lack of communication throughout the workplace, cliquey work atmosphere, refusal to help staff on training, threatening behaviour on shifts, staff drink on shift with management.

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Turtle Bay Response
5y
We are obviously concerned about the cons you have mentioned as this is not in line with what we expect in any of our restaurants. We would like to know more to help us address any issues. Please get in touch with us at hr@turtlebay.co.uk so we can arrange a call.
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