UNRVLD Reviews

Thank you for taking the time to give us your feedback. I am really sorry that your experience at Kagool didn’t match our intention of being the best place you’ve worked. It’s great that you feel that the people are the heroes of Kagool, we pride ourselves on finding the best people to join the team and we have some of the best people working at Kagool. We are taking your feedback and where applicable addressing all the places we missed in delivering a great experience for you.... Thanks also for your advice. We’ve made quite a few changes recently which have helped solve the concerns around project and context shifting by introducing project teams. This has meant that our teams have specific projects that they’re allocated to work on. There will sometimes be cases whereby staff have been asked or made the decision to, put in extra hours in order to see a project or deliverable over the line. This is always greatly appreciated. We try to be as accommodating as possible when offering time back in lieu for any extra time put in, that we feel is over and above what is reasonably expected. And if any complaints are raised they’re taken very seriously and we act accordingly once a thorough investigation has been carried out. We apologise if you felt your complaint was not addressed. Thanks again for your feedback and we will be sure to consider as part of our on-going efforts to make Kagool a great place to work.

Thanks for the feedback, taking the time to share your thoughts is really appreciated! We're really happy that you valued your fellow Kagoolies and that you found it makes Kagool a great place to work. Picking up on some of the feedback - We are winning more and more greenfield work with the growth of the business. Many customers have traditionally been inherited from poor agencies but we always aim to turn them into exciting ones and this is increasingly the case - We try and ensure all teams get a variety of clients and work. In the case that a team member would like to change or seek challenges in other teams we welcome everyone to put that view or request forward as we will accommodate wherever possible - Work-life balance is constantly fed back as one of the most positive aspects of working at Kagool. Certainly, we try and ensure work is planned well and achievable in a working day. Sometimes a bit more effort is required but we try and ensure this doesn’t happen often and we are always keen to give flexibility back where we can - We don’t think we are a heavy rule-based company and regret you felt that way. Our processes help keep everyone on the same page. We know perhaps headphones are more standard than not but we think it promotes the good communication and the approachability of everyone in the team. We make sure there are quiet spaces for the time you need to get your “head down”. We are clear about this on anyone joining the company to make sure it isn’t an issue. In terms of shorts, members of staff were wearing shorts during the recent hot weather - Training and development – everyone one of our team is currently on plan or due to have training as part of this calendar year - Leavers – we have to be a bit more careful on what we share to leavers on notice as many go to competitors. This is pretty standard in the industry but we do value everyone till the last day. Thanks again for your feedback and we will be sure to consider as part of our on-going efforts to make Kagool a great place to work!