United Utilities Reviews

Updated Oct 22, 2021

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Found 196 of over 222 reviews

4.6
93%
Recommend to a Friend
96%
Approve of CEO
United Utilities CEO  Steve Mogford
Steve Mogford
123 Ratings
Pros
  • "Great team working environment across water and waste water(in 13 reviews)

  • "Up to 35 days holiday (5 paid) and a good pension scheme(in 10 reviews)

  • Cons
  • "Senior Management doesn't have a clue what is really going on(in 6 reviews)

  • "Career progression can be difficult - more who you know than what you know(in 5 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Great family feel company that cares for its employees

      Oct 22, 2021 - Process Excellence Manager in Warrington, North West England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Inclusive and encouraging for people of all types and abilities to find their best self and role. A lovely central headquarters near Warrington.

      Cons

      Due to the history of the utilities industry, change can still be slow in this industry.

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    2. 5.0
      Current Employee

      Great place to work

      Oct 20, 2021 - Chartered Civil Engineer in Warrington, North West England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Diverse workforce, committed to training employees, great people

      Cons

      I honestly can't say a bad word about the company

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    3. 5.0
      Current Employee, more than 10 years

      Really great place to work

      Oct 18, 2021 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent salary, good pension, people in general are friendly, helpful and eager to please. Management and Execs are (in the main) really approachable and friendly. I recommend it as a place to work to everyone who asks!

      Cons

      Biggest down side is that it's really difficult to get a job here - helps if you know someone. Criteria is really (and unnecessarily) strict in this day and age - experience in the role is often overlooked for the status of having an inexperienced person with more qualifications.

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    4. 5.0
      Current Employee

      Lots of opportunities to try new things

      Oct 15, 2021 - Head of Innovation in Warrington, North West England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Worked for UU for 25 years and been given lots of chances to move around to new jobs and departments. In fact - it is encouraged if you show the potential and attitude . I've accepted many of the opportunities (it's OK if you don't) - and its helped me to develop as a person and in career / hierarchy progression. AND of course, for me to work out what jobs I do and don't enjoy or thrive in - revealing my strengths along the way.

      Cons

      Whilst salary has never been a sticking point personally - direct salary comparison can be tricky - they're not great at working out salaries for unique roles (that can't be compared easily) AND they place an emphasis on total package including being close to the lovely North West countryside and coast.

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    5. 5.0
      Current Employee, more than 1 year

      5* Employer

      Oct 15, 2021 - Customer Service Advisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Approachable Managers who listen and appreciate the work you have done Good Training, plenty of opportunities, personal development is available and encouraged Great package of pay, holidays and pension

      Cons

      None so far and hope that continues

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    6. 5.0
      Current Employee

      Excellent care and support for staff

      Oct 15, 2021 - Customer Regulation Manager in Warrington, North West England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Plenty of opportunities and a wide variety of these available to employees. Promotion opportunities available for the most able, not those best connected. Superb care and support for staff which stepped up even more during the COVID19 pandemic. Excellent employee communications and facilities at Head Office.

      Cons

      Sometimes decisions can take a long time to be made but that is quite often the nature of a regulated business.

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    7. 5.0
      Current Employee, more than 1 year

      Operator

      Oct 14, 2021 - Process Operator in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good Money Easy job Lots of overtime

      Cons

      Management is poor Constant changing of systems

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    8. 5.0
      Current Employee, more than 3 years

      Amazing place to work!!

      Oct 14, 2021 - Current Employee - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Employees are well looked after with lots of perks, great pension scheme, holidays, I could go on! Great support from management and lots of opportunities across the business. During COVID we have been given the technology needed to work from home, making sure we are still supported and connected with our teams.

      Cons

      Nothing that I can think of.

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    9. 5.0
      Current Employee, more than 8 years

      Great company

      Oct 5, 2021 - Social Media Specialist in Warrington, North West England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A range of benefits available for working at United Utilities. Supportive management and guidance to help you progress with your career. A range of departments and opportunities for you to choose from. Making new friends and enjoying your time in work. Great technology to support you with working from home and making sure you stay connected with your team/colleagues. The company adapt to any changes happening outside the work place (COVID) as an example and fully supportive with diversity and inclusion.

      Cons

      No cons for working at United Utilities

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    10. 5.0
      Current Employee

      Proud to work for a company with Purpose

      Oct 5, 2021 - Finance in Warrington, North West England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I've worked here for over 25 years - its always been a great place to work - and offers so much opportunity for those that want to seize it - its also an incredibly friendly and supportive organisation that seeks to support everyone be the best they can be.

      Cons

      If there'd been any meaningful negatives I wouldn't still be here after 25 years !

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