United Utilities Reviews

Updated May 11, 2022

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Found 243 of over 273 reviews

4.6
92%
Recommend to a Friend
93%
Approve of CEO
United Utilities CEO  Steve Mogford
Steve Mogford
162 Ratings
Pros
  • "Good working environment and diverse(in 17 reviews)

  • "Employees are well looked after with lots of perks, great pension scheme, holidays, I could go on(in 16 reviews)

  • Cons
  • "Career progression can be difficult - more who you know than what you know(in 6 reviews)

  • "Senior Management doesn't have a clue what is really going on(in 6 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 5 years

      Great company to work for

      Apr 30, 2022 - Buyer in Warrington, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent benefits, good work life balance

      Cons

      Large corporate organisation with many layers. Doesn't suit everyone

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      United Utilities Response

      Internal and External Communications Officer

      Hi, thank you for taking the time to leave United Utilities a review - your feedback is really valuable to us.

    2. 4.0
      Current Employee, more than 8 years

      UU

      May 11, 2022 - Regional Health and Safety Manager in Warrington, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great workforce, company benefits and focus on wellbeing

      Cons

      Limited opportunities for progression in some departments for part time/flexible workers

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      United Utilities Response

      Internal and External Communications Officer

      Hi, thank you for leaving us a review about your experience at United Utilities!

    3. 4.0
      Current Employee, more than 8 years

      HSW

      May 9, 2022 - HSW in Warrington, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      FT100 blue chip company, loads of different aspect to the business. Not just waste & clean water process, but also Scientific services, Property and Land mgr'ment, Massive engineering projects, Construction works, Contractor partners, Fleet services, Network, Customer service & Call centres, Landowner & Landlord -Tenanted farms. Supply Chain, Environmental and public health, Quality standards, Legislations aspect (Water, Health & Safety, Quality, Customer, Environmental) Lots to get involved in........ Also great benefit package, pension, etc Moving forward in diversity, inclusion, wellbeing, behavioural to ensure it the business is a responsible employer

      Cons

      Lots of red tape and slow in ensure funding/money in renewing aging assets. Succession planning. Seems a bit 'old school' and in some cases very limited opportunities in one's chosen career. The business, has this view that people should move around in different roles for any career progression. So if you are happy to move around in the business and to different roles depts etc. Then the below rating is 4 stars. Otherwise 3

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      United Utilities Response

      Internal and External Communications Officer

      Hello, thank you for taking the time to leave United Utilities a detailed review. Your feedback is really valuable and I am sure this will be a huge help to others when looking for opportunities with us.

    4. 5.0
      Current Employee

      Strong employer

      Apr 21, 2022 - Lead Teacher 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company ethic around the employee- welfare health and safety, progression throughout career

      Cons

      Big organisation things dont always happen quickly

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      United Utilities Response

      Internal and External Communications Officer

      Hi, thank you so much for taking the time out to leave us a review!

    5. 5.0
      Current Employee, more than 1 year

      Market leader, innovative operator!

      Apr 14, 2022 - Credit Manager in Warrington, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great incentives, forward thinking and supportive senior management team. Customer centric processes. Key investment given to organisational learning and development.

      Cons

      No downsides to be mentioned.

      Continue reading
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      United Utilities Response

      Internal and External Communications Officer

      Hi, thank you for leaving us a review, it's amazing to read about your experience with United Utilities! Your feedback is invaluable to us.

    6. 5.0
      Current Employee, less than 1 year

      so far so good

      Apr 13, 2022 - Credit Controller in Warrington, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      ive not been here but everyone has been really helpful. The facilities are great and the car parking is very good. they offer lots of staff benefits and discounts and are flexible and fair

      Cons

      none really so far, apart from the 'hot desk' policy. it would be easier for everyone to have a more permanent seat in my opinion, but no issues apart from that

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      United Utilities Response

      Internal and External Communications Officer

      Hi, thank you for leaving a great 5-star review and welcome to United Utilities! We are pleased to hear everyone has been really helpful and you are enjoying everything so far. Best of luck in your new role.

    7. 5.0
      Current Employee, less than 1 year

      Great place to work!

      Apr 13, 2022 - Process Excellence in Lindley, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Everyone has been very supportive and feels more like a family than colleagues. The site is great and its good to review all he different departments.

      Cons

      Although I have been round to the departments with my line manager Ive not yet had any formal induction which I think would help with settling in and meeting other new starters.

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      United Utilities Response

      Internal and External Communications Officer

      Hi, welcome to the United Utilities family - it is great to hear your team have been supportive. We wish you the best in your new career and thank you for taking the time to leave a review.

    8. 5.0
      Former Employee, more than 3 years

      Great place to work

      Apr 13, 2022 -  in Manchester, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Friendly atmosphere and supportive bosses

      Cons

      Dealing with upset and angry customers

      Continue reading
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      United Utilities Response

      Internal and External Communications Officer

      Hi, thank you for taking the time to leave United Utilities a great 5-star review!

    9. 5.0
      Current Employee, more than 5 years

      Great company to work for

      Mar 21, 2022 - Billing Manager in Warrington, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits and great location to work in

      Cons

      None really, salaries could be better

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      United Utilities Response

      Internal and External Communications Officer

      Hi, thank you for taking the time to leave United Utilities a great 5-star review!

    10. 4.0
      Current Employee, more than 8 years

      Good employer

      Mar 28, 2022 - Category Manager in Liverpool, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible working arrangements. Good work life balance

      Cons

      Sometimes slow to agree way forward

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      United Utilities Response

      Internal and External Communications Officer

      Hi, thank you for taking the time to leave United Utilities a review - your feedback is really valuable to us.

    Viewing 1 - 10 of 243 Reviews

    United Utilities Reviews FAQs

    United Utilities has an overall rating of 4.6 out of 5, based on over 273 reviews left anonymously by employees. 92% of employees would recommend working at United Utilities to a friend and 89% have a positive outlook for the business. This rating has improved by 2% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, United Utilities employees rate their compensation and benefits as 4.5 out of 5. Find out more about salaries and benefits at United Utilities. This rating has decreased by -2% over the last 12 months.

    92% of United Utilities employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated United Utilities 4.4 out of 5 for work life balance, 4.4 for culture and values and 4.3 for career opportunities.

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