Virgin Media Reviews

Pros

Great work life balance, remote work and pay package

Cons

Uncertainty in senior management vision

Pros

Supportive team structure. Good benefits. Great work life balance.

Cons

Some colleagues are not up to the job, including one or two Directors. Pay rises are only on an annual basis and are poor. Offsite IT support is atrocious. Very strict sickness policy.

Advice to Management

You need to reevaluate pay structures. I am currently interviewing elsewhere as I am no longer being paid market value. I love working for VM but don't lose loyal staff over a couple of thousand pounds. Stop hiring multiply Heads of, who seemingly all do the same thing. Sack the outsourced IT contractor. They are totally useless. Also, whilst a no blame culture is good, there is a limit. The amount of c*ck...

Pros

Virgin Media retail provides you with a company issued iPad which is essential to your role, to demonstrate and complete your sales. Access to V6 STB and the latest handsets to practice your product knowledge. Daily buzz sessions. Daily team morning briefs. Full access to additional training material to help develop your career path. Had fantastic support of my Store Manager and STL in developing my skill sets with...

Cons

Like any sales based role, you are targeted on achieving your KPI’s. If you don’t enjoy talking to people and making the customer experience fun and exciting ( genuine passion, customers can spot fakes a mile off), then this is not for you. If you’re unwilling to take constructive criticism, again, this is not for you. Area Managers are only concerned with the numbers and not the mitigating circumstances so you need...

Advice to Management

Listen to the sales staff who are on the frontlines, the sales teams who are customer facing everyday. They’re the face of the brand and they’re in direct contact with the public. During my employment, I got numerous customers coming to my store with multiple complaints regarding the outbound call centres being rude. Issues with customers leaving due to the lack of offers for existing long term customers. Many existing...

Pros

Benefits, open and positive employee culture

Cons

Constant change can be challenging

Pros

Some amazing pockets of brilliance esp in the cutting edge l & d, well being, apprenticeships,

Cons

Finance run strategy so all decisions are rethought every quarter / 6 months so nothing ever has to e to embed

Advice to Management

Start paying the low paid key workers competitively rather than a feeder organisation for other employers

Pros

Good Pay and Benefits

Cons

Location, not anyone fault just was my con!

Advice to Management

Focus on providing better service to the customer not the in house bottom line.

Pros

I love working for Virgin for the Flexibility, colleagues, location and the projects I work on.

Cons

My Salary and there aren't as many opportunities for internal staff to progress.

Advice to Management

I would advise staff to look into ways to helping people who want to progress in different areas to do so.

Pros

Forward thinking, cool, looks after people and great perks

Cons

None

Advice to Management

Make sure you recognise key talent in the company and reward them accordingly. Recently they have been dissappearing