Virgin Media Reviews | Glassdoor.co.uk

Virgin Media Reviews

Updated 22 March 2019
636 reviews

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3.2
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Virgin Media Chief Executive Officer Tom Mockridge
Tom Mockridge
285 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance is a word used but never acted on" (in 20 reviews)

  • "since Liberty Global took over there has been a steady decline on how the employees are treated" (in 31 reviews)

More Pros and Cons

  1. "Senior Program manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Program Manager
    Current Employee - Senior Program Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Virgin Media full-time (More than a year)

    Pros

    Great work life balance, remote work and pay package

    Cons

    Uncertainty in senior management vision


  2. "Good ethos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Media full-time

    Pros

    Family feel within the operation

    Cons

    Pay and benefits could be better

  3. "VM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Department Head
    Current Employee - Department Head
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Virgin Media full-time (More than 10 years)

    Pros

    Great company with brilliant benefits. It gives it's people the opportunity to grow and develop whilst challenge them each day.

    Cons

    Nothing to comment on as it really is a great company.


  4. "Working with Virgin media"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality and Performance Coach in Birmingham, England
    Current Employee - Quality and Performance Coach in Birmingham, England
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Virgin Media full-time (More than 5 years)

    Pros

    I have been with Virgin Media for 5 years now and I have loved every single day of it. Its the people that make working here so enjoyable. The Senior managers are extremely supportive if you want to progress within the company. Virgin Media has made it easier for me to work full time and be a single parent. They have always catered to my every need.

    Cons

    I honestly have no Cons about the company.

    Advice to Management

    Keep up the great work!


  5. "vm"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Virgin Media part-time

    Pros

    great pay for anyone to have

    Cons

    meeting sales targets quickly


  6. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Swansea, Wales
    Current Employee - Operations Manager in Swansea, Wales
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Virgin Media full-time (More than 10 years)

    Pros

    People, culture, management, Car parking, benefits

    Cons

    Working hours, lack of forward planning,

    Advice to Management

    Consistent process


  7. "Outbound ports"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Virgin Media full-time

    Pros

    Good company good perks look after staff

    Cons

    High targets that are sometimes unachievable

  8. "Too much change & limited opportunity for high performers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager
    Former Employee - Project Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Virgin Media full-time (More than 5 years)

    Pros

    A great company for benefits, training and work/life balance. You can work in many locations in the UK, allowing relocation without changing jobs and a lot of flexibility (most teams are remotely based across the UK and meet online). Depending on your ambitions there is a lot of opportunity and new jobs are constantly coming up.

    Cons

    Organisational changes happen at least twice a year, resulting in constant reshuffles within teams, changing priorities, hiring and firing of personnel and a regular loss of momentum. It is very hard to progress beyond lower level management into a head of department position or higher without having the right relationships, because there seems to be little regards for qualifications of candidates and a strong bias towards relationships - Promotions are almost never based on ability alone and given the organisation changes so regularly you'd better hope your mentors and colleagues are moving in the right direction or you are staying put!

    Advice to Management

    Refer to some established organisational structures and standard roles within teams. Virgin Media has a habit of re-inventing the wheel and creating job titles and teams that are vague and unclear which often results in duplication of responsibility, politics and uneven workloads. If teams are considered to be underperforming, a manager is moved on, something else is attempted, then the organisation reshuffle starts again.


  9. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Virgin Media full-time

    Pros

    Good benefits, worklife balance, fun

    Cons

    All of the pro's depend on which area you work in and your immediate manager

    Advice to Management

    Root out the toxic managers, the few who spoil it for many


  10. "Customer Retentions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Consultant in Sheffield, England
    Former Employee - Travel Consultant in Sheffield, England

    I worked at Virgin Media full-time (Less than a year)

    Pros

    Was a great place to work at the time

    Cons

    New regime is awful and job security is at an all time low. Everyone is a number now not how it used to be.

    Advice to Management

    Bring back the virgin values that made it such a good place to work