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    Virgin Media Reviews

    Updated 18 September 2018
    348 reviews

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    UK - All CitiesFull-timePart-time
    3.0
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Virgin Media Chief Executive Officer Tom Mockridge
    Tom Mockridge
    181 Ratings

    348 Employee Reviews

    Sort: PopularRatingDate
    Pros

    • "Good work life balance compared to others" (in 29 reviews)

    • "good company to work for, great people and great benifits" (in 40 reviews)

    Cons

    • "No really a work/life balance as you will end up mostly working 6 days a week or even 7 days" (in 17 reviews)

    • "Company culture has massively changed (in a bad way) since Virgin Media was acquired by Liberty Global" (in 30 reviews)

    More Pros and Cons

    1. "Wish I had never left Outbound cold"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Outbound Sales Advisor in Baguley, England
      Former Employee - Outbound Sales Advisor in Baguley, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Virgin Media full-time (More than a year)

      Pros

      Great people
      Great department
      Great pay
      Treated like an adult
      Great benefits
      Great incentives
      Brilliant line manager

      Cons

      None wish I had never left

      Advice to Management

      Amazing line manager in fact all managers were fantastic

    2. "Retail Management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Retail Management in London, England
      Current Employee - Retail Management in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Virgin Media full-time (More than 8 years)

      Pros

      Hours, Salary, benifts, progression,bonus, rewards,career

      Cons

      Some weekend work, however you do get lots of weekends off

      Advice to Management

      Keep up the great work and great company.

      3. Join the Virgin Media team
      See Our Latest Jobs

    3. "Good to make a lot of money but hard hard work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Field Sales Representative in Nottingham, England
      Current Employee - Field Sales Representative in Nottingham, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Virgin Media full-time (Less than a year)

      Pros

      The commission structure is incredible, and those who are willing to go through the arduous door to door process will be handsomely rewarded. It also has a basic wage and extra on top.

      Cons

      Managers can be a real headache, and some are very old fashioned in the way they lead

    4. "Not too bad"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Account Manager in Wythenshawe, England
      Former Employee - Account Manager in Wythenshawe, England
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Virgin Media full-time (More than a year)

      Pros

      excellent pay and benefits given

      Cons

      difficult people managers to staff

      Advice to Management

      listen to staff

    5. "On the whole. A good company to work for."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Real Time Manager in Birmingham, England
      Current Employee - Real Time Manager in Birmingham, England
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at Virgin Media full-time (More than a year)

      Pros

      Benifits. Holiday. Pay. Pension. Health care. Birthday off. Free hot drinks. Lots of engagement

      Cons

      Hours. Workload and ever changing goals

      Advice to Management

      As always. Work hard. Operate above your level

    6. "virgin"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Service Representative in Swansea, Wales
      Current Employee - Customer Service Representative in Swansea, Wales
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Virgin Media full-time (More than 10 years)

      Pros

      good company to work for, great people and great benifits

      Cons

      no real cons to raise as never had issues

    7. "Not exciting enough"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England
      Former Employee - Anonymous Employee in Slough, Berkshire, South East England, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Virgin Media full-time (Less than a year)

      Pros

      Good incentives if you can reach targets

      Cons

      Management oblivious to issues on the high street

    8. "Poor experience!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Undisclosed in London, England
      Former Employee - Undisclosed in London, England
      Recommends
      Negative Outlook
      No opinion of CEO

      I worked at Virgin Media full-time (More than a year)

      Pros

      Flexible working, good benefits.
      Pay good.

      Cons

      No induction or welcome into the organisation.
      Everyone too busy.
      Left to your own devices and no real training - which leaves things open to mistakes and risks.
      Ask for help from certain team members and you get snapped at.
      I would say the office and amenities need a right good clean.
      Poor communication and organisation.

      Advice to Management

      After reading other reviews I am shocked that most have a good experience, unfortunately mine wasn’t. Listen to employees and make sure support is there and expectations are set.
      Provide training to new starters so they know what they are doing - just because they have the experience for the role doesn’t mean they know the virgin way.

    9. "Fantastic place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Leader in Wythenshawe, England
      Current Employee - Senior Leader in Wythenshawe, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Virgin Media full-time (Less than a year)

      Pros

      Integrity is a key behaviour demonstrated by everyone, at all levels. You are encouraged to be yourself, in a friendly & helpful environment.

      Cons

      None! Having worked here for nearly a year the overall experience has been wonderful

      Advice to Management

      Even more visibility

    10. "Cannot recommend enough!!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Recruiter in Bradford, Yorkshire and the Humber, England
      Current Employee - Senior Recruiter in Bradford, Yorkshire and the Humber, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Virgin Media full-time (Less than a year)

      Pros

      I have been at Virgin Media for two months now, and so far I have seen nothing but positivity and energy from everyone I have had the pleasure of meeting! I felt welcomed into the team well and truly, by the end of my first week and cannot wait for the rest of my career with Virgin Media! I was already bought into Virgin Media by the time my first interview came around, and coming out of that meeting just solidified everything I love about the brand and its' culture.

      Cons

      No cons so far with Virgin Media!!

      Advice to Management

      Keep doing what you are doing! It's great to be a part of something so special! :)

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