Virgin Media Reviews | Glassdoor.co.uk

Virgin Media Reviews

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Found 666 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
59%
Recommend to a Friend
59%
Approve of CEO
Virgin Media CEO Tom Mockridge
Tom Mockridge
297 Ratings
Pros
  • "Some really great progression within the company and working with some great people(in 45 reviews)

  • "Good benefits, worklife balance, fun(in 40 reviews)

Cons
  • "since Liberty Global took over there has been a steady decline on how the employees are treated(in 31 reviews)

  • "Can be quite political, senior management have set un achievable targets for a couple of years in a row now(in 26 reviews)

More Pros and Cons
  1. "Senior Program manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Program Manager 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Virgin Media full-time for more than 2 years

    Pros

    Great work life balance, remote work and pay package

    Cons

    Uncertainty in senior management vision

    Virgin Media2019-02-19
  2. "Good money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retention Advisor in Sheffield, England
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Virgin Media full-time for more than 6 years

    Pros

    Good hours if you don’t have any responsibilities however if you go part time it can be hard getting hours to fit around other commitments etc childcare

    Cons

    Liberty global don’t care about staff

    Advice to Management

    Can’t progress

    Virgin Media2019-05-25
  3. "Great company, interesting work but with caveats."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Hammersmith, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Virgin Media full-time

    Pros

    Supportive team structure. Good benefits. Great work life balance.

    Cons

    Some colleagues are not up to the job, including one or two Directors. Pay rises are only on an annual basis and are poor. Offsite IT support is atrocious. Very strict sickness policy.

    Advice to Management

    You need to reevaluate pay structures. I am currently interviewing elsewhere as I am no longer being paid market value. I love working for VM but don't lose loyal staff over a couple of thousand pounds. Stop hiring multiply Heads of, who seemingly all do the same thing. Sack the outsourced IT contractor. They are totally useless. Also, whilst a no blame culture is good, there is a limit. The amount of c*ck...

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    Virgin Media2019-05-21
  4. "Fun Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Kitchen Designer in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Media full-time for more than 4 years

    Pros

    Virgin Media retail provides you with a company issued iPad which is essential to your role, to demonstrate and complete your sales. Access to V6 STB and the latest handsets to practice your product knowledge. Daily buzz sessions. Daily team morning briefs. Full access to additional training material to help develop your career path. Had fantastic support of my Store Manager and STL in developing my skill sets with...

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    Cons

    Like any sales based role, you are targeted on achieving your KPI’s. If you don’t enjoy talking to people and making the customer experience fun and exciting ( genuine passion, customers can spot fakes a mile off), then this is not for you. If you’re unwilling to take constructive criticism, again, this is not for you. Area Managers are only concerned with the numbers and not the mitigating circumstances so you need...

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    Advice to Management

    Listen to the sales staff who are on the frontlines, the sales teams who are customer facing everyday. They’re the face of the brand and they’re in direct contact with the public. During my employment, I got numerous customers coming to my store with multiple complaints regarding the outbound call centres being rude. Issues with customers leaving due to the lack of offers for existing long term customers. Many existing...

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    Virgin Media2019-05-19
  5. "Great company and opportunities to progress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    No Opinion of CEO

    I have been working at Virgin Media full-time for more than 9 years

    Pros

    Benefits, open and positive employee culture

    Cons

    Constant change can be challenging

    Virgin Media2019-05-08
  6. "Under investment in key low paid staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Virgin Media full-time for more than 2 years

    Pros

    Some amazing pockets of brilliance esp in the cutting edge l & d, well being, apprenticeships,

    Cons

    Finance run strategy so all decisions are rethought every quarter / 6 months so nothing ever has to e to embed

    Advice to Management

    Start paying the low paid key workers competitively rather than a feeder organisation for other employers

    Virgin Media2019-05-19
  7. Helpful (1)

    "All talk, no action"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Learning & Development Advisor in Swansea, Wales
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Virgin Media full-time for more than 6 years

    Pros

    Your peer group (not management) if you’re lucky.

    Cons

    Lack of progression and development. Lack of support from management. Feedback not actioned from management.

    Advice to Management

    Take time to listen to your people, they’ll work harder for you and not want to leave! And take mental health seriously...don’t just talk about how important it is, do something about it.

    Virgin Media2019-05-18
  8. "Sales Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at Virgin Media full-time

    Pros

    Good Pay and Benefits

    Cons

    Location, not anyone fault just was my con!

    Advice to Management

    Focus on providing better service to the customer not the in house bottom line.

    Virgin Media2019-05-18
  9. "Operational Improvement Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operational Improvement Consultant in Hook, South East England, England
    Recommends
    Positive Outlook

    I have been working at Virgin Media full-time for more than 9 years

    Pros

    I love working for Virgin for the Flexibility, colleagues, location and the projects I work on.

    Cons

    My Salary and there aren't as many opportunities for internal staff to progress.

    Advice to Management

    I would advise staff to look into ways to helping people who want to progress in different areas to do so.

    Virgin Media2019-05-02
  10. "Really good to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Virgin Media full-time for more than 4 years

    Pros

    Forward thinking, cool, looks after people and great perks

    Cons

    None

    Advice to Management

    Make sure you recognise key talent in the company and reward them accordingly. Recently they have been dissappearing

    Virgin Media2019-04-30
Found 666 reviews