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Virgin Media Reviews
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    Virgin Media Reviews

    Updated 18 Jan 2020

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    3.2
    56%
    Recommend to a Friend
    69%
    Approve of CEO
    Virgin Media CEO Lutz Schüler (no image)
    Lutz Schüler
    32 Ratings
    Pros
    Cons
    More Pros and Cons

    1. "BDM"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Approves of CEO

      I have been working at Virgin Media full-time

      Pros

      Top Company with a employee success focus, happy employee happy business.

      Cons

      None that I could notice and make it relevant.

      Advice to Management

      Keep doing a good job !

      Virgin Media2020-01-04

    2. "Not all bad truth be told"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Manager in London, England
      Recommends
      No Opinion of CEO

      I worked at Virgin Media full-time for more than 3 years

      Pros

      Bonus guidelines were clear and mainly acheivable

      Cons

      NPS appeals process was poor.

      Virgin Media2020-01-10
      3. Join the Virgin Media team
      See Our Latest Jobs

    3. "Field"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Associate in Waltham Cross, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Virgin Media full-time for more than a year

      Pros

      Benefits pay commission management colleagues

      Cons

      Outdoor work targets stressful customers

      Virgin Media2020-01-11

    4. "Great team but not much money"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Manchester, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Virgin Media full-time for more than 8 years

      Pros

      Great time and fun to work

      Cons

      Basic wage for basic job, but good as starting point

      Virgin Media2020-01-04

    5. "A lot of potential to live up to the Virgin brand but doesn’t meet the standards"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Brand Experience Manager in Hammersmith, England
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I worked at Virgin Media full-time for less than a year

      Pros

      Passionate people Casual attire Great benefits Work life balance

      Cons

      Lack of direction and guidance Senior management do not have any management training Indecisive senior management Senior management do not handle feedback or advice in a professional manner Bullying and blame game environment which makes it extremely toxic Offices and technology are below standard

      Advice to Management

      There is so much to do before Virgin Media lives up to the standards of all the other Virgin brands. There is an extremely toxic culture, senior management need more direction, training and guidance that they can pass onto middle management. There is a lot hype and talk around the purpose and values but no one actually makes decisions to align with the purpose and values. Management have a lot of work to do to make it an enjoyable workplace that is of standards. Lastly, management need to listen to feedback and advice and handle it in a professional manner. There is bullying and lies from senior management that needs to be handled. Hopefully with some time, Virgin Media will work on how to be on par with the other virgin brands and will create a healthy workplace.

      Show More
      Virgin Media2020-01-18

    6. "Great"

      StarStarStarStarStar
      Current Employee - Commercial Portfolio Manager 

      I have been working at Virgin Media full-time

      Pros

      Work life Balance is really good

      Cons

      Management Is not really good

      Virgin Media2020-01-16

    7. "Going down hill and no sign of it stopping"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Retention Agent in Sheffield, England
      Doesn't Recommend
      Negative Outlook
      No Opinion of CEO

      I have been working at Virgin Media full-time for more than 3 years

      Pros

      People are nice and friendly enough. Money's alright if you hit commission but that's about it.

      Cons

      - Stats, numbers, stats, numbers. That's all it's become. - Any time off booking is a nightmare - Communication on any level is awful. (Between management, departments, business areas, customers). - All about money and cost cutting since liberty global took over. - The older the customer, the worse their price

      Advice to Management

      Start again from the ground up, company feels like it's circling the drain. The constant sacking and resigning of senior management and the share price in free fall seems to support this.

      Virgin Media2020-01-16

    8. "ASE / AE @ VMB"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Account Executive in Hook, South East England, England
      Recommends
      Positive Outlook

      I worked at Virgin Media full-time for more than 3 years

      Pros

      Great people, flexible working offered.

      Cons

      Teams that you work with closely are not actually set up correctly to assist.

      Advice to Management

      None

      Virgin Media2020-01-15

    9. "Ok"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Resolution Manager in Manchester, England

      I worked at Virgin Media full-time for more than 5 years

      Pros

      Not bad. Always depends on your immediate bosses

      Cons

      Need to be flexible and not rigid

      Virgin Media2019-12-29

    10. "Great in all aspects for ambitious people"

      StarStarStarStarStar
      Former Employee - Busineess Development in London, England

      I worked at Virgin Media full-time for more than a year

      Pros

      Outstanding life style with no restrictions

      Cons

      None To be seriously considered

      Advice to Management

      Top companies needs top managers

      Virgin Media2019-12-26
    Found 770 reviews
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