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    Virgin Media Reviews

    Updated 14 November 2018
    358 reviews

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    UK - All CitiesFull-timePart-time
    3.0
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Virgin Media Chief Executive Officer Tom Mockridge
    Tom Mockridge
    187 Ratings

    358 Employee Reviews

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    Pros

    • "VM are very considerate when it comes to work life balance" (in 31 reviews)

    • "good company to work for, great people and great benifits" (in 42 reviews)

    Cons

    • "Work life balance is a word used but never acted on" (in 19 reviews)

    • "Company culture has massively changed (in a bad way) since Virgin Media was acquired by Liberty Global" (in 30 reviews)

    More Pros and Cons

    1. Helpful (1)

      "Great Place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Resource Planning and Forecasting Analyst in Winnersh, England
      Former Employee - Resource Planning and Forecasting Analyst in Winnersh, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Virgin Media full-time (More than 8 years)

      Pros

      VM gives the opportunity to work in various divisions.
      Great training and qualifications provided.
      VM are very considerate when it comes to work life balance.
      Great company perks.

      Cons

      VM goes through a restructure at least once a year which can make you feel that you will be made redundant. Having said that I lasted 8 years thank fully.

    2. "Virgin Media review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Student Brand Ambassador in Durham, England
      Former Employee - Student Brand Ambassador in Durham, England
      Recommends
      Approves of CEO

      I worked at Virgin Media part-time (Less than a year)

      Pros

      Great flexibility as a brand ambassador - work which I could fit easily around my studies, as I was at University at the time

      Cons

      Career progression opportunities were not visible

      3. Join the Virgin Media team
      See Our Latest Jobs

    3. "Fantastic working culture"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Pricing Analyst in Hammersmith, England
      Current Employee - Pricing Analyst in Hammersmith, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Virgin Media full-time (More than a year)

      Pros

      Excellent working culture, supportive team,

      Cons

      Compnay seems to be always a step behind the competition

    4. Helpful (2)

      "Politics"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Insight in Hook, South East England, England
      Former Employee - Insight in Hook, South East England, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Virgin Media (More than a year)

      Pros

      - Nice office
      - Good socials

      Cons

      - Very political, lots of dissatisfaction amongst staff re: management, restructuring
      - Hard to affect change

      Advice to Management

      - Fewer processes

    5. "Recognised brand will continue working here for another year"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Complaints Advisor in Wythenshawe, England
      Current Employee - Customer Complaints Advisor in Wythenshawe, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at Virgin Media full-time (More than a year)

      Pros

      Good incentives
      Life insurance
      Bupa healthcare
      Dental cover
      Team spirit

      Cons

      Can be a challenging and stressful environment
      Adherence and productivity HIGHLY monitored
      COMS and TMs tend to support friends and family more within the workplace especially towards career progression

      Advice to Management

      Be fair when opportunities arise for career progress and don’t limit it to friends and family
      Don’t just focus on the negatives focus more on the positives and how the staff that are stuck on calls beyond their shifts stay behind to ensure customers are fully satisfied with the resolution.
      Ensure that staff are recognised for their hard work in Q awards etc as many many people are not being even given a pat on the back for their hard work, attitude, behaviours for the benefit of the company
      Cut people a bit of slack for being 1 minute late restringing from breaks and not be so quick to issue late forms as this is demotivating to staff as are all aspects of these points raised

    6. "So so"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Network Engineer in Peterborough, England
      Current Employee - Network Engineer in Peterborough, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Virgin Media full-time (More than 3 years)

      Pros

      Cheap tv and broadband deals

      Cons

      Bad management and terrible processes

    7. "Service technician"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Field Service Engineer in Sheffield, England
      Former Employee - Field Service Engineer in Sheffield, England
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Virgin Media full-time (Less than a year)

      Pros

      Meet lots of new people,
      Freedom to do your own jobs.
      Some good techs aslo good people in the company generally. Very approachable

      Cons

      Bad management in South Yorkshire.
      Not enough resources put into the network. Over selling on capacity with bad infrastructure. Sheffield network is rubbish, out of sheffield it's better.
      Management arnt interested in improving the situation. Never any budget to fix real issues

      Advice to Management

      Help your technicians out. Speak up to higher management and defend your engineers, don't just hide away and not speak up for a easy life.

    8. Helpful (1)

      "Gone Downhill"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Field Service Manager in London, England
      Former Employee - Field Service Manager in London, England
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Virgin Media full-time (More than 8 years)

      Pros

      Good perks to the working here such as employee discounts. Everyone in my team where great people and always trying their best for customers . Good clear reporting lines.

      Cons

      Work life balance is a word used but never acted on. Constant requirement to be contactable 6 days a week 10hours a day. Unrealistic targets set. Removed from annual bonus scheme. Pay isn’t competitive and no real chance to enhance earnings. So much employee turnover you never had stability

      Advice to Management

      Listen to front line staff and act upon survey results

    9. Helpful (2)

      "Desperate to leave Virgin Media Business!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - A Grade E in Sheffield, England
      Current Employee - A Grade E in Sheffield, England
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Virgin Media full-time (More than 3 years)

      Pros

      The salary and benefits are good. I found this out because I am desperate to leave and am finding it difficult to find similar roles locally with the same rewards.

      Cons

      Having said the above pay rises and bonuses since I joined have been rubbish.

      I am desperate to leave because of what the place has become in the past 2 years. It is an awful environment with constant pressure and institutionalised incompetence.

      Senior Management is to blame. They are out of touch with their workforce. While they are trying to improve "engagement" they are doing the wrong things and staff apathy shows in "all hands" calls.

      Advice to Management

      The senior manager peacocks need to learn some humility. The environment is bad, the wor is pressured and the products are dull and uninteresting. This is not a Virgin company.

    10. "Retail Management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Retail Management in London, England
      Current Employee - Retail Management in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Virgin Media full-time (More than 8 years)

      Pros

      Hours, Salary, benifts, progression,bonus, rewards,career

      Cons

      Some weekend work, however you do get lots of weekends off

      Advice to Management

      Keep up the great work and great company.

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