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    Virgin Media Reviews

    Updated 22 March 2019
    636 reviews

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    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Virgin Media Chief Executive Officer Tom Mockridge
    Tom Mockridge
    285 Ratings

    Employee Reviews

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    Pros
    Cons

    • "Work life balance is a word used but never acted on" (in 20 reviews)

    • "since Liberty Global took over there has been a steady decline on how the employees are treated" (in 31 reviews)

    More Pros and Cons

    1. "Senior Program manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Senior Program Manager
      Current Employee - Senior Program Manager
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Virgin Media full-time (More than a year)

      Pros

      Great work life balance, remote work and pay package

      Cons

      Uncertainty in senior management vision

    2. "Good ethos"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Virgin Media full-time

      Pros

      Family feel within the operation

      Cons

      Pay and benefits could be better

      3. Join the Virgin Media team
      See Our Latest Jobs

    3. "VM"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Department Head
      Current Employee - Department Head
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Virgin Media full-time (More than 10 years)

      Pros

      Great company with brilliant benefits. It gives it's people the opportunity to grow and develop whilst challenge them each day.

      Cons

      Nothing to comment on as it really is a great company.

    4. "Working with Virgin media"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Quality and Performance Coach in Birmingham, England
      Current Employee - Quality and Performance Coach in Birmingham, England
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Virgin Media full-time (More than 5 years)

      Pros

      I have been with Virgin Media for 5 years now and I have loved every single day of it. Its the people that make working here so enjoyable. The Senior managers are extremely supportive if you want to progress within the company. Virgin Media has made it easier for me to work full time and be a single parent. They have always catered to my every need.

      Cons

      I honestly have no Cons about the company.

      Advice to Management

      Keep up the great work!

    5. "vm"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Virgin Media part-time

      Pros

      great pay for anyone to have

      Cons

      meeting sales targets quickly

    6. "Good Company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Operations Manager in Swansea, Wales
      Current Employee - Operations Manager in Swansea, Wales
      Recommends
      Negative Outlook
      No opinion of CEO

      I have been working at Virgin Media full-time (More than 10 years)

      Pros

      People, culture, management, Car parking, benefits

      Cons

      Working hours, lack of forward planning,

      Advice to Management

      Consistent process

    7. "Outbound ports"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Virgin Media full-time

      Pros

      Good company good perks look after staff

      Cons

      High targets that are sometimes unachievable

    8. "Too much change & limited opportunity for high performers"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Project Manager
      Former Employee - Project Manager
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at Virgin Media full-time (More than 5 years)

      Pros

      A great company for benefits, training and work/life balance. You can work in many locations in the UK, allowing relocation without changing jobs and a lot of flexibility (most teams are remotely based across the UK and meet online). Depending on your ambitions there is a lot of opportunity and new jobs are constantly coming up.

      Cons

      Organisational changes happen at least twice a year, resulting in constant reshuffles within teams, changing priorities, hiring and firing of personnel and a regular loss of momentum. It is very hard to progress beyond lower level management into a head of department position or higher without having the right relationships, because there seems to be little regards for qualifications of candidates and a strong bias towards relationships - Promotions are almost never based on ability alone and given the organisation changes so regularly you'd better hope your mentors and colleagues are moving in the right direction or you are staying put!

      Advice to Management

      Refer to some established organisational structures and standard roles within teams. Virgin Media has a habit of re-inventing the wheel and creating job titles and teams that are vague and unclear which often results in duplication of responsibility, politics and uneven workloads. If teams are considered to be underperforming, a manager is moved on, something else is attempted, then the organisation reshuffle starts again.

    9. "Good place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I worked at Virgin Media full-time

      Pros

      Good benefits, worklife balance, fun

      Cons

      All of the pro's depend on which area you work in and your immediate manager

      Advice to Management

      Root out the toxic managers, the few who spoil it for many

    10. "Customer Retentions"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Travel Consultant in Sheffield, England
      Former Employee - Travel Consultant in Sheffield, England

      I worked at Virgin Media full-time (Less than a year)

      Pros

      Was a great place to work at the time

      Cons

      New regime is awful and job security is at an all time low. Everyone is a number now not how it used to be.

      Advice to Management

      Bring back the virgin values that made it such a good place to work