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    Virgin Media Reviews

    Updated 15 January 2019
    596 reviews

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    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Virgin Media Chief Executive Officer Tom Mockridge
    Tom Mockridge
    277 Ratings

    Employee Reviews

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    Pros
    Cons

    • "Work life balance is a word used but never acted on" (in 19 reviews)

    • "since Liberty Global took over there has been a steady decline on how the employees are treated" (in 31 reviews)

    More Pros and Cons

    1. "Network Engineer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Virgin Media full-time

      Pros

      Flexibity in the job. Management just let you get on with it with no pressure

      Cons

      Company is slipping from being top broadband provider by not investing in in home broadband equipment

      Advice to Management

      Offer Mesh Wi-Fi or similar. like sky are doing

      Virgin Media Response

      10 Dec 2018 – Virgin Media Team

      Hello! Thank you for your review. We appreciate you taking the time to share your feedback. It's great to hear you like the flexibility of your role. We will be sure to pass along your suggestions... More

    2. "Network Engineer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Virgin Media full-time

      Pros

      Hands on new and exciting technology

      Cons

      Below average pay for the position

      3. Join the Virgin Media team
      See Our Latest Jobs

    3. "Great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Customer Operations Manager in Swansea, Wales
      Current Employee - Customer Operations Manager in Swansea, Wales
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Virgin Media full-time (More than 10 years)

      Pros

      The people and the support

      Cons

      Working hours can be a challenge

    4. "Good, but on an uncertain path"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Virgin Media full-time (More than 3 years)

      Pros

      Great community
      Access to specialists and their knowledge
      Good pension and comprehensive health insurance

      Cons

      Uncertainty on new direction of Liberty Global
      Can be intense during busy periods

      Advice to Management

      Push for investing in people with training opportunities to take on more responsibility; it will help with morale and make people more efficient in their roles, especially during this uncertain period when jobs are lost

    5. "Okay"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends

      Pros

      Good benefits, cool atmosphere and decent money

      Cons

      Can be very intense on calls, now owned by another company most of the pros have gone

    6. Helpful (2)

      "Downward Spiral"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Virgin Media full-time (More than 5 years)

      Pros

      Excellent Benefits
      Competitive Salary
      Flexible working hours

      Cons

      Unmotivated workforce
      No leadership
      Minimal job security
      Poor communication
      Unorganised and poorly structured

      Advice to Management

      I think Virgin Media slowly lost its identity after Liberty Global took over. Now are the parts of two companies trying to be one. I used to love working here. Now I dread coming into the office. It’s lifeless, all motivators are gone and the workload has increased. We are busier than ever, pushed harder than ever and are rewarded less than ever. While I understand that there needs to be focus on efficiency and revenue protection, this often comes at the expense of the staff and the customers. I used to feel valued during my first 4 years and have a felt a massive shift over the last 3. I am currently looking for employment elsewhere as the situation has gradually worsened. Shame to want to leave after 7 years but now it’s time to jump ship.

      In branding we are still virgin media, but in the background LG are pushing their own agendas. The victims end up being customers, who value the virgin brand but end up getting an LG tailored service, and the staff who no longer work for the same fun and innovative company they used to feel proud to talk about. I’d stay away until the company decides what it wants to be and recruits a strong, established leadership team who actually believe in the direction the business is heading.

    7. "good company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Birmingham, England
      Former Employee - Anonymous Employee in Birmingham, England
      Recommends

      I worked at Virgin Media part-time (More than a year)

      Pros

      the people and work environment

      Cons

      I didn't like my job

    8. "Senior Field Technician"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Field Tech in Walsall, England
      Current Employee - Field Tech in Walsall, England
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Virgin Media full-time (More than 8 years)

      Pros

      meeting people, cheap service at home

      Cons

      Low pay, high workload so quality suffers

    9. "Great place but changes afoot!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Data Developer in Manchester, England
      Former Employee - Data Developer in Manchester, England
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Virgin Media full-time (More than 10 years)

      Pros

      Working form home, flexible hours, manage own workload, can move in amany directions if you so desire inc management of Others.

      Cons

      A change in ownership has brought changing practices and responsibilities. I am not there now and shouldn't comment further.

    10. "Great company achievable targets amazing benefits"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Executive in Birmingham, England
      Current Employee - Sales Executive in Birmingham, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Virgin Media full-time (More than 3 years)

      Pros

      Lots of incentives and bonuses great pay when commission is achieved best management

      Cons

      Not much be more transparent with changes

      Advice to Management

      Keep doing what your doing

      Virgin Media Response

      10 Dec 2018 – Virgin Media Team

      Hello, thank you for your review. We appreciate you taking the time to share your thoughts with us. It's great to hear you love the incentives and commission schemes in place. Keep being awesome!