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Virgin Media Reviews
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    Virgin Media Reviews

    Updated 20 October 2017
    263 reviews

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    UK - All CitiesFull-timePart-time
    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Virgin Media Chief Executive Officer Tom Mockridge
    Tom Mockridge
    133 Ratings

    263 Employee Reviews

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    Pros
    Cons

    • Company used to be a great place to work but they've lost direction since takeover by Liberty Global (in 23 reviews)

    • Low pay in comparison to industry average, poor work/life balance (in 11 reviews)

    More Pros and Cons

    1. "Finance Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Finance Manager in Hook, England
      Current Employee - Finance Manager in Hook, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Virgin Media full-time (More than a year)

      Pros

      Good benefits, pay, lifestyle and career development

      Cons

      Not many chances to progress

      Advice to Management

      Listen to your staff more

    2. "Experience as Virgin Media Student Ambassador"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - WiFi Deals - Student Brand Ambassador in Bristol, England
      Former Employee - WiFi Deals - Student Brand Ambassador in Bristol, England
      Recommends

      I worked at Virgin Media part-time (More than a year)

      Pros

      Assigned a mentor, opportunity to participate in various internal sales competitions - great incentive!

      Cons

      Could've done with more guidance on how to up the number of sales made, but at the same time encouraged me to take initiative!

    3. "I'm only new so still a lot to suss out with the company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Hammersmith, England
      Current Employee - Anonymous Employee in Hammersmith, England
      Recommends

      I have been working at Virgin Media full-time (Less than a year)

      Pros

      You can work from home
      You get a work laptop
      You get some discount across other virgin products - but not a lot
      Informal clothing

      Cons

      Quite an old environment
      Not a great atmosphere
      Not much of a mix between different departments

      4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review

    4. "Sales Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Manager in Birmingham, England
      Current Employee - Sales Manager in Birmingham, England
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Virgin Media full-time (More than 10 years)

      Pros

      People, passion for the customer, fringe benefits include great deals on TV, mobiles and broadband

      Cons

      weak wholesale product set,
      new starters need better support,
      Poor tools and processes
      Frequent change in objectives/financial imperatives

      Advice to Management

      more long term focus

    5. "Great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - IT Operations Analyst in Knowsley, England
      Former Employee - IT Operations Analyst in Knowsley, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Virgin Media full-time (More than 8 years)

      Pros

      Great place to work, good environment, understanding management, flexibility, up to date tech and all round great working conditions, Decent money for the role

      Cons

      the work I was doing was outsourced due to the size of the company and cost effectiveness, this proved a difficult time which never improved the service IMHO

      Advice to Management

      outsourcing isn't the best as it may save cost but affects customer satisfaction.

    6. Helpful (1)

      "VMBusiness: Some great people held back by poor infrastructure and poor management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Hook, London, England
      Former Employee - Anonymous Employee in Hook, London, England
      Doesn't Recommend

      I worked at Virgin Media full-time (More than a year)

      Pros

      Some great people, really friendly, and very dedicated to the company.
      Good salary

      Cons

      Lots of promises of change which don't amount to much.
      Bullying culture from the top down, don't ask questions, just do it.
      Customer service is extremely poor and no desire to change.

      Advice to Management

      You hire good staff, respect their opinions, and allow them to have a say

    7. "Virgin media telecommunications co uk"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Human Resources Business Partner in London, England
      Current Employee - Human Resources Business Partner in London, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Virgin Media full-time (Less than a year)

      Pros

      Great people, bright environment, great company employee benefits

      Cons

      Demanding targets driven by shareholders

      Advice to Management

      connect with customer facing staff to understand needs and pressures

    8. "Used to be great"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Manager in Newport, Newport, Wales
      Current Employee - Manager in Newport, Newport, Wales
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Virgin Media full-time (More than 10 years)

      Pros

      The people I work with, on same level.
      Opportunity to earn commission although this is getting less.
      Benefits, healthcare, discount on services.

      Cons

      Flexibility with working hours and holidays to take
      No recognition for hard work or long term service
      Very political and managed by fear not all departments treated the same
      Gender pay gap is massive. Favour men in roles.

      Advice to Management

      Treat your staff as people not a means to an end

    9. "Good whilst it lasts"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales Executive in Manchester City Centre, England
      Former Employee - Sales Executive in Manchester City Centre, England
      Doesn't Recommend
      Positive Outlook
      Disapproves of CEO

      I worked at Virgin Media part-time (More than a year)

      Pros

      The company did have good commission on sales.
      If you get a good team it's enjoyable to work, especially as a part time job.

      Cons

      Regional manager was poor.
      Can't do anything if you don't get customers.
      You only get 100% commission if yourself and the store hits target for the month.

      Advice to Management

      Help out stores that struggle by reducing the target.

    10. Helpful (3)

      "Used to be awesome"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Finance Manager in Hook, London, England
      Former Employee - Finance Manager in Hook, London, England
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I worked at Virgin Media full-time (More than 5 years)

      Pros

      Virgin Media used to be an incredible place to work - great people, customer focussed and people focussed.

      Cons

      It is not what it used to be. The fun has gone and since Liberty Global purchased it it is much more corporate, more focussed on shareholder return and not on their people or customer

      Advice to Management

      Focus on your people more

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