Virgin Media Reviews | Glassdoor.co.uk

Virgin Media Reviews

Updated 18 Jan 2020

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3.2
56%
Recommend to a Friend
69%
Approve of CEO
Virgin Media CEO Lutz Schüler (no image)
Lutz Schüler
32 Ratings
Pros
Cons
More Pros and Cons
  1. "BDM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I have been working at Virgin Media full-time

    Pros

    Top Company with a employee success focus, happy employee happy business.

    Cons

    None that I could notice and make it relevant.

    Advice to Management

    Keep doing a good job !

    Virgin Media2020-01-04
  2. "Not all bad truth be told"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in London, England
    Recommends
    No Opinion of CEO

    I worked at Virgin Media full-time for more than 3 years

    Pros

    Bonus guidelines were clear and mainly acheivable

    Cons

    NPS appeals process was poor.

    Virgin Media2020-01-10
  3. "Field"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate in Waltham Cross, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Media full-time for more than a year

    Pros

    Benefits pay commission management colleagues

    Cons

    Outdoor work targets stressful customers

    Virgin Media2020-01-11
  4. "Great team but not much money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Virgin Media full-time for more than 8 years

    Pros

    Great time and fun to work

    Cons

    Basic wage for basic job, but good as starting point

    Virgin Media2020-01-04
  5. "A lot of potential to live up to the Virgin brand but doesn’t meet the standards"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Brand Experience Manager in Hammersmith, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Virgin Media full-time for less than a year

    Pros

    Passionate people Casual attire Great benefits Work life balance

    Cons

    Lack of direction and guidance Senior management do not have any management training Indecisive senior management Senior management do not handle feedback or advice in a professional manner Bullying and blame game environment which makes it extremely toxic Offices and technology are below standard

    Advice to Management

    There is so much to do before Virgin Media lives up to the standards of all the other Virgin brands. There is an extremely toxic culture, senior management need more direction, training and guidance that they can pass onto middle management. There is a lot hype and talk around the purpose and values but no one actually makes decisions to align with the purpose and values. Management have a lot of work to do to make it an enjoyable workplace that is of standards. Lastly, management need to listen to feedback and advice and handle it in a professional manner. There is bullying and lies from senior management that needs to be handled. Hopefully with some time, Virgin Media will work on how to be on par with the other virgin brands and will create a healthy workplace.

    Show More
    Virgin Media2020-01-18
  6. "Great"

    StarStarStarStarStar
    Current Employee - Commercial Portfolio Manager 

    I have been working at Virgin Media full-time

    Pros

    Work life Balance is really good

    Cons

    Management Is not really good

    Virgin Media2020-01-16
  7. "Going down hill and no sign of it stopping"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Retention Agent in Sheffield, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I have been working at Virgin Media full-time for more than 3 years

    Pros

    People are nice and friendly enough. Money's alright if you hit commission but that's about it.

    Cons

    - Stats, numbers, stats, numbers. That's all it's become. - Any time off booking is a nightmare - Communication on any level is awful. (Between management, departments, business areas, customers). - All about money and cost cutting since liberty global took over. - The older the customer, the worse their price

    Advice to Management

    Start again from the ground up, company feels like it's circling the drain. The constant sacking and resigning of senior management and the share price in free fall seems to support this.

    Virgin Media2020-01-16
  8. "ASE / AE @ VMB"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Executive in Hook, South East England, England
    Recommends
    Positive Outlook

    I worked at Virgin Media full-time for more than 3 years

    Pros

    Great people, flexible working offered.

    Cons

    Teams that you work with closely are not actually set up correctly to assist.

    Advice to Management

    None

    Virgin Media2020-01-15
  9. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Resolution Manager in Manchester, England

    I worked at Virgin Media full-time for more than 5 years

    Pros

    Not bad. Always depends on your immediate bosses

    Cons

    Need to be flexible and not rigid

    Virgin Media2019-12-29
  10. "Great in all aspects for ambitious people"

    StarStarStarStarStar
    Former Employee - Busineess Development in London, England

    I worked at Virgin Media full-time for more than a year

    Pros

    Outstanding life style with no restrictions

    Cons

    None To be seriously considered

    Advice to Management

    Top companies needs top managers

    Virgin Media2019-12-26
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