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    Virgin Media Reviews

    Updated 16 July 2018
    329 reviews

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    UK - All CitiesFull-timePart-time
    2.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Virgin Media Chief Executive Officer Tom Mockridge
    Tom Mockridge
    169 Ratings

    329 Employee Reviews

    Sort: PopularRatingDate
    Pros

    • "Good work life balance compared to others" (in 29 reviews)

    • "Great people with great attitude and experience" (in 38 reviews)

    Cons

    • "Company culture has massively changed (in a bad way) since Virgin Media was acquired by Liberty Global" (in 31 reviews)

    • "No really a work/life balance as you will end up mostly working 6 days a week or even 7 days" (in 15 reviews)

    More Pros and Cons

    1. "Really great place to work"

      StarStarStarStarStar
      Former Employee - Programmer Manager in Birmingham, England
      Former Employee - Programmer Manager in Birmingham, England
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at Virgin Media full-time (More than 8 years)

      Pros

      Good work life balance and atmosphere

      Cons

      Not really anything bad to say

    2. "Ok"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Access Field Technician in Bristol, England
      Current Employee - Access Field Technician in Bristol, England
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Virgin Media full-time (More than a year)

      Pros

      Good benefits, easy way into a career

      Cons

      work is always overloaded and can be very stressful job.

      3. Join the Virgin Media team
      See Our Latest Jobs

    3. "Good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Bradford, Yorkshire and the Humber, England
      Former Employee - Anonymous Employee in Bradford, Yorkshire and the Humber, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Virgin Media full-time (More than a year)

      Pros

      Out and about, Staff Benefits and Equipment n

      Cons

      Workload, saturday working, nothing else

    4. "Too much sales focus"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Field Service Technician in Gillingham, England
      Current Employee - Field Service Technician in Gillingham, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Virgin Media full-time (More than 8 years)

      Pros

      Great rota average pay lots of time off

      Cons

      No longer focus on current customers all they want is new customers

      Advice to Management

      Get rid of raf

    5. "Quantity not Quality"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Project Engineer in Hook, South East England, England
      Former Employee - Project Engineer in Hook, South East England, England
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I worked at Virgin Media full-time (More than 10 years)

      Pros

      Good package of benefits. Reasonable salary.

      Cons

      Managers have to use the word "yes" all the time. They are only interested in Quantity and not Quality. A bit happy clappy.

      Advice to Management

      Review processes and get back to basics.

    6. "Sales Executive London"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Executive in London, England
      Current Employee - Sales Executive in London, England
      Recommends
      Negative Outlook
      No opinion of CEO

      I have been working at Virgin Media full-time (More than a year)

      Pros

      Good Company Benefits
      Tv’s in shop with all channels available to watch

      Cons

      Favourtism in management
      Inexperienced and rude colleagues
      Poor communication
      Low pay compared to other broadband companies

      Advice to Management

      Take issues more seriously and train staff and management to a suitable standard. Stop the favourtism and treat staff like humans

    7. "Admin"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Systems Administrative Support Analyst in Swansea, Wales
      Current Employee - Systems Administrative Support Analyst in Swansea, Wales
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      Pros

      Great people to work with

      Cons

      The pay isnt that great

    8. "System Integration Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - SI Manager in Reading, England
      Former Employee - SI Manager in Reading, England
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Virgin Media full-time (Less than a year)

      Pros

      Great people with great attitude and experience.

      Cons

      Strong political winds. Out of blue, You may become obsolete

      Advice to Management

      To many, hard to list them here. Try to be closer to good people trying their best for company benefit. Avoid politics as much as possible

    9. "Going downhill"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Telesales in Manchester, England
      Current Employee - Telesales in Manchester, England
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at Virgin Media full-time (More than 3 years)

      Pros

      Great company benefits ( Bupa healthcare, dental plan etc).
      Relaxed culture.
      Focused on achieving targets.

      Cons

      Company is much worse since Liberty Global taken over.
      Big focus on cost cutting.
      No focus on people/morale/engagement.
      Basic salary is not competitive.
      Commission gets lower each month.
      Middle and senior management are disconnected from the workforce

      Advice to Management

      Line managers try their best but the communication is terrible. Feels like we do not know what we are doing day to day.

    10. "Brand Ambassador"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Senior Management
      Former Employee - Brand Ambassador in Plymouth, England
      Former Employee - Brand Ambassador in Plymouth, England
      Recommends
      Positive Outlook
      Disapproves of CEO

      I worked at Virgin Media part-time (Less than a year)

      Pros

      Lots of flexibility to the job so no time constraints.

      Cons

      No structure and 100% commission.
      Huge lack of training to prepare you for the role.

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