WOW! Internet Cable and Phone reviews about "call center"

I'm writing this only because they were pushing us at work to do so which I found annoying. Even so, they did say to give a fair and honest assessment. Very little difference from any call center, very statistics driven. High stress low satisfaction job. Every job is not without it's BS. This company is no exception, and abundant in it. For one thing, for a company that hammers about following process, it has a terrible and unreliable premier product (in it's Ultra cable+high speed internet platform). They also have no quality control process in place when issuing cable modems. It should be someone's full time job (or a team) in each market to insure that a modem's specs are set to WOW! standards for it to function properly before issuing or reissuing to customers. This is a giant call driver and cause and call center expense. I spend half my day correcting people's modem settings remotely. The company was on a huge focus to launch a partial IPO (Initial Public Offering) this spring as a condition for qualifying for additional loans it was seeking. During this time, we had a new executive head of customer service and sales (Glassdoor terms & conditions disallow me to state or refer to their title). The whole atmosphere changed. Suddenly supervisors were very nice and encouraging to agents. The focus shifted and continues to be primarily on the customer experience. Customer satisfaction ratings are the biggest thing measured in the company. When and since the IPO was launched, the atmosphere then changed and reverted again from summer until present. It is no longer an encouraging one. Moral has gone down the toilet this summer. Rather they hammer on customer satisfaction ratings, attendance and other measures like ACW (After Call Work) and schedule adherence. They drone on about this incessantly. Very little vocal appreciation or acknowledgement from management to the floor. What little there's been has been late in coming and then it just seems trite. This used to be a fun place to work. Now it's anything but. This emphasis on ACW is a con to me because the call volume is relentless anymore. No time between a call to breathe. It's exhausting work. Also no time to follow up with customers if something requires. They're taskmasters there. The core values of this company have now become mere platitudes on the wall, subordinate to doing whatever it takes to get that coveted customer satisfaction measure, even if by doing so is not in the best interest of the customer or company. There's a complete disconnect between service and the field. They note the accounts about customers not being there when they were, note a house description (for a wrong address a lot of the time) and vacate the job and charge the customers a $50.00 missed appointment fee. There's no process or tool in place like with other companies for agents or the customers to track their tech. To get any info we have to go through a woefully understaffed intermediary department who contacts the local dispatch for status. The wait times to navigate this process are awful. They used to have an education reimbursement benefit the eliminated a while ago. That was a negative for me. It's an awful place to work, and I'm looking for options outside the company. Up to June, I hoped to grow and evolve here. From then on, it's changed so much I don't recognize it. Quantitatively the BS here vastly outweighs anything that makes it worth coming in the door to work for. If you have a high tolerance for the ridiculous, business and managerial flakiness inherent to this industry and call centers, dimwitted lifer supervisors who are clueless, flat out lies from management, and non-stop day to day BS topped with angry customers as the icing, this may be the job for you! Apply NOW! If not, pass on WOW! and look at T-Mobile up the street.