Is Whitbread a good company to work for?

Whitbread has an overall rating of 3.1 out of 5, based on over 1,381 reviews left anonymously by employees. This rating has been stable over the past 12 months. 39% of employees would recommend working at Whitbread to a friend and 27% have a positive outlook for the business. The best reviews about Whitbread have been left by employees working as Barista , Housekeeping and Housekeeper .

Does Whitbread pay their employees well?

According to anonymously submitted Glassdoor reviews, Whitbread employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Whitbread. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Whitbread?

39% of Whitbread employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Whitbread 2.8 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Whitbread?

General Manager (58) , Team Leader (49) , Waitress (44) , Housekeeper (37) , Duty Manager (36) , Receptionist (36) , Chef (34) , Grill Chef (29) , Hotel Manager (22) , Bartender (21) , Deputy Hotel Manager (21) , Restaurant Manager (20) , Server/Waiter (19) , Front of House (17) , Manager (16)

What are the pros of working at Whitbread according to real employee reviews?

"Most of the people are great and easy to get on with" ((in 88 reviews)); "• Good pay" ((in 56 reviews)); "A few friendly staff Early finishes" ((in 43 reviews)); "Good benefits such as hotel discount but also discount at other companies through dedicated portal." ((in 43 reviews)); "The customer facing team are great and at the front of everything positive." ((in 39 reviews))

What are the cons of working at Whitbread according to real employee reviews?

"Long hours over contract which are not paid but as manager you have to be there when company needs" ((in 103 reviews)); "Too much rules and regulation led to poor management" ((in 78 reviews)); "If you get stuck with a bad manager there's not much you can do except wait it out." ((in 38 reviews)); "No work life balance even for hospitality" ((in 36 reviews)); "Poor training" ((in 20 reviews))

What Whitbread locations have received the highest employee ratings?

Cardiff , Nottingham , Bristol , Swansea , Aberdeen , Gloucester , Dundee , Cambridge , Leicester , Leeds

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Whitbread

Whitbread Reviews

3.1

39% would recommend to a friend

(1,310 total reviews)

Dominic Paul

31% approve of CEO

27% positive business outlook

Ratings by category

3.6

Diversity and inclusion

3.0

Compensation and benefits

2.9

Career opportunities

2.8

Culture and values

2.8

Work/Life balance

2.6

Senior management

Whitbread has an employee rating of 3.1 out of 5 stars, based on 1,310 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Whitbread employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

1K reviews

2.0

13 Jun 2026

Toxic prison like atmosphere AVOID

Receptionist

Recommend

CEO approval

Business outlook

Pros

Other staff are great and cheap meals

Cons

Company don't care about you or anyone only profits Rude senior staff Unprofessional management Toxic work environment Always expected to work beyond contract hours but won't give full time contracts Constantly ringing and messaging even on time off demanding you do this and that Joke of a company I've worked in some poor places but this takes the biscuit. If I could give zero stars I would Also I have personally been discriminated against and HR did nothing I had to fill a form in jokeeeeee

5.0

9 Jun 2026

Friendly team and good work-life balance, but budget issues

Marketing manager

Recommend

CEO approval

Business outlook

Pros

Good work life balance and friendly teams

Cons

Hospitality budgetary constraints Location to head office might be far

4.0

1 Jun 2026

Great people and flexible hours make it enjoyable

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Great people and atmosphere, flexible with hours

Cons

Not much to say that's bad

Viewing 1 - 3 of 1,310 Reviews

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Jobs at Whitbread

Restaurant - Team Member

Restaurant Team Member

Cleaning - Team Member

Restaurant Team Member

Saint Austell, England