Whitbread Reviews | Glassdoor.co.uk

Whitbread Reviews

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Found 395 reviews

3.0
StarStarStarStarStar
Rating TrendsRating Trends
47%
Recommend to a Friend
51%
Approve of CEO
Whitbread CEO Alison Brittain
Alison Brittain
102 Ratings
Pros
  • "Culture of Costa is very different (not better) than Premier Inn - so easier to find a working style that suits you(in 16 reviews)

  • "If you want to work with nice people in a known name it can give you that(in 15 reviews)

Cons
  • "Long hours, stressful and pressured environment(in 24 reviews)

  • "head office location (very difficult to reach via public transport)(in 20 reviews)

More Pros and Cons
  1. "Director of communications"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Communications Director in Luton, East of England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Whitbread full-time for more than 9 years

    Pros

    Great culture excellent ceo and leadership

    Cons

    Good culture and great people

    Advice to Management

    Continue to focus on growth and customers

    Whitbread2019-03-04
  2. Helpful (3)

    "Pointless"

    StarStarStarStarStar
      Former Employee - Anonymous Employee in London, England
      Doesn't Recommend

      I worked at Whitbread full-time

      Pros

      If you want to work with nice people in a known name it can give you that

      Cons

      Too many. Terrible work, the slowest code convergence, some bad systems you are stuck with, many people leaving

      Advice to Management

      If all you want is code convergence and some basics like setting up new hotels you are better off just accepting that this is left to an agency. That’s why they exist. Rather than this cycle of hire and exit. People would be grateful you were honest for once.

      Whitbread2019-05-14
    • "Good company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends
      Neutral Outlook
      No Opinion of CEO

      I have been working at Whitbread part-time

      Pros

      Good company to work for

      Cons

      Sometimes it can be very busy

      Whitbread2019-05-15
    • "Progression"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Team Leader in Edinburgh, Scotland
      Recommends
      Positive Outlook
      No Opinion of CEO

      I have been working at Whitbread full-time for more than 4 years

      Pros

      Great for progression and team members usually get on

      Cons

      Once you hit team leader difficult to get to next step

      Advice to Management

      Employ more staff

      Whitbread2019-05-15
    • "Review of beefeater chef position"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Chef in Ashford, Kent, South East England, England
      Doesn't Recommend
      Positive Outlook
      Approves of CEO

      I have been working at Whitbread full-time for more than 2 years

      Pros

      Lots of opportunities for promotion within the company if you work hard and suck up to the right people.

      Cons

      Managers are rude to you and you barely receive breaks on long shifts that end the next morning often.

      Advice to Management

      Realise that staff are people as well and appreciate being spoken to with respect after working hard non stop for long hours

      Whitbread2019-05-15
    • Helpful (3)

      "Hard work"

      StarStarStarStarStar
        Former Employee - Anonymous Employee 

        I worked at Whitbread full-time

        Pros

        Ok people and benefits. If you are the type who never questions anything you will be set.

        Cons

        Badly organised and messy. Inconsistent layers all over the place. Outdated attitudes and ways of working. Very slow and very hard work. Blame culture. Very resistant to change. This is somewhere where you don’t question things or upset the apple cart in any way. People get on by saying yes especially to the most senior people.

        Advice to Management

        Overhaul of culture and general modernisation is needed. Far too many people at the most senior levels fit a mould so there is no new thinking or drive to change. No one dares to be different and that’s a bad thing. A company outdated but refusing to change = going the way of the dodo

        Whitbread2019-05-02
      • Helpful (2)

        "Old tech, stale digital"

        StarStarStarStarStar
          Former Employee - Anonymous Employee in London, England

          I worked at Whitbread full-time

          Pros

          Ok office, nice people, flexible working

          Cons

          Old tech, micromanagement culture, mostly junior agency workers and long time Whitbreads moved to digital to learn it, very stale

          Whitbread2019-05-17
        • Helpful (1)

          "Premier Inn"

          StarStarStarStarStar
            Current Employee - Anonymous Employee 

            I have been working at Whitbread full-time

            Pros

            Friendly and you get very good discounts

            Cons

            Not the best culture despite friendly people. Many leaders tend to be very hierarchical and set the tone for that way of working. They focus on looking good to people above them rather than helping the teams. Politics can be bad. Especially people who’ve been with the company a long time. They say one thing to your face and do another behind your back.

            Advice to Management

            Train all managers of people so they understand how to treat, manage and support people. More supportive and encouraging conversations would be good. Discourage politics and the behaviour of one view to your face and another behind your back. Things should be discussed openly.

            Whitbread2019-05-01
          • "Bad support/ empty promises."

            StarStarStarStarStar
            • Work/Life Balance
            • Culture & Values
            • Career Opportunities
            • Compensation and Benefits
            • Senior Management
            Former Employee - Deputy General Manager in Portsmouth, South East England, England
            Doesn't Recommend
            Neutral Outlook
            Approves of CEO

            I worked at Whitbread full-time for more than 2 years

            Pros

            Good progression when the right general manager is in place Good company discounts Good holiday allowance Meet some great people through conferences/ going to other sites

            Cons

            Felt pushed out for being female manager Unclear site targets that change so often it’s hard to keep up with Awful work life balance Being told in end of year review what you’ve need to be doing rather than supporting throughout the year- telling team what they should’ve/ could’ve done in advance to achieve results- cuts bonuses. General manager only looks out for himself and his close circle.

            Advice to Management

            If you’re going to brag about women in high places within whitbread then support them to keep them. Make teams more diverse. Pay people equally for jobs.

            Whitbread2019-05-15
          • "Awful"

            StarStarStarStarStar
            • Work/Life Balance
            • Culture & Values
            • Career Opportunities
            • Compensation and Benefits
            • Senior Management
            Current Employee - Anonymous Employee 
            Doesn't Recommend
            Negative Outlook
            Disapproves of CEO

            I have been working at Whitbread full-time

            Pros

            Decent share scheme that you can opt into

            Cons

            Awful, overworked, understaffed and the quality of the produce is just not up to par.

            Whitbread2019-05-14
          Found 395 reviews