Whitbread Reviews | Glassdoor.co.uk

Whitbread Reviews

Updated 21 January 2019
335 reviews

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3.2
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Whitbread Chief Executive Officer Alison Brittain
Alison Brittain
79 Ratings

Employee Reviews

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Pros
Cons
  • "As I already said, the amount of hours you have to put in make work-life balance problematic" (in 17 reviews)

  • "long hours including holiday season and split shifts" (in 28 reviews)

More Pros and Cons

  1. "Amazing place to work with efficient management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Whitbread part-time

    Pros

    Clear goals set by good management

    Cons

    Hours can often get too much.

    Advice to Management

    carry on supplying employees with the up to date goals and aims.


  2. "Great"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Whitbread part-time

    Pros

    Good wages and good people.. .......

    Cons

    Long hours late nighys alot .........

  3. "Restaurant Team Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Whitbread full-time

    Pros

    Opportunity to work with a great team.
    Fast-paced and busy environment
    Never a boring moment and always something to do
    Excellent training across FOH and BOH
    Always opportunities to progress

    Cons

    Long & unsociable hours


  4. "There are no limits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Whitbread full-time

    Pros

    At Costa they will hire you without any experience

    Cons

    There is no limit for working hours

    Advice to Management

    Management should check periodically how many hours per week the staff on the stores are working.Some weeks you can work 55 hours.


  5. "Liked the site I worked at but Whitbread isn't a great company overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Whitbread part-time

    Pros

    Liked the team and immediate management

    Cons

    Pay for half your food at work with inflated prices and only half an hour break for 11+ hours

    Advice to Management

    The company needs to appreciate the workers more


  6. "Working at Whitbread"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Luton, East of England, England
    Current Employee - Anonymous Employee in Luton, East of England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Whitbread full-time (More than 3 years)

    Pros

    Good moral with many diverse projects

    Cons

    frequency of change and unclear direction are common problems

    Advice to Management

    Dont do everything at the same time


  7. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Whitbread part-time

    Pros

    50% off food in all restaurants
    Good pay for under 18s
    Good management

    Cons

    Not enough hours for part timers

  8. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front of House Team Member in Paisley, Scotland
    Current Employee - Front of House Team Member in Paisley, Scotland
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Whitbread (Less than a year)

    Pros

    Meals on shift for half price
    Great colleagues

    Cons

    Long working hours
    Working Christmas day
    Only get 1 30min break


  9. "chef"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Whitbread part-time

    Pros

    nice atmosphere, training, nice people

    Cons

    managament is terrible, overworked (long hours)

    Advice to Management

    Take employees feelings into consideration more - human health is more important than company success surely??


  10. "Failing Restaurants"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England
    Current Employee - Manager in London, England
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Whitbread full-time (Less than a year)

    Pros

    Many projects are well thought through. Good discounts and the Premier Inn brand is amazing.

    Cons

    The restaurant business is really struggling, it’s a tough market at the moment, whitbread restaurants just aren’t getting it right with their customers, poor quality steaks bad customer service and poor leadership in some sites. Meals are being heavily discounted with regular voucher drops which screams desperate, why would you pay pull price when you have had 40% off in the past?? Menu launches are not risky enough but the craziest thing is the business is heavily audited on finance/h&s but it doesn’t look at the losses made but it’s own management and team member on a daily basis. Coming from another restaurant chain I’m amazed with the culture of turning customers away. Blocking off tables, turning away walk-in customers both during evening and breakfast due to shortages of staff or an easier shift! The company does not monitor this, audit or check. With the sale of costa it’s now relying on Premier Inn for its growth and profit.

    Advice to Management

    Spot check service in restaurants, audit the process. . The Premier Inn breakfast used to be excellent with regular audits, now it’s one of the most complained about areas.