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Whitbread

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Whitbread

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Whitbread Reviews

3.6

61% would recommend to a friend

(1027 total reviews)

Dominic Paul

48% approve of CEO

Ratings by category

4.0

Diversity and Inclusion

3.5

Culture and Values

3.4

Career Opportunities

3.4

Compensation and Benefits

3.2

Senior Management

3.0

Work/Life Balance

Ratings distribution

5 stars

28%

4 stars

24%

3 stars

21%

2 stars

14%

1 star

13%

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Found 1,027 of over 1K reviews

Updated 5 Dec 2023

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "A few nice people and that’s about it(in 68 reviews)
  • "A few friendly staff Early finishes(in 34 reviews)
  • "Its good pay and hours(in 32 reviews)
  • "Good benefits such as hotel discount but also discount at other companies through dedicated portal.(in 30 reviews)
  • "Keep your own tips Great team(in 29 reviews)
Cons
  • "Long hours over contract which are not paid but as manager you have to be there when company needs(in 66 reviews)
  • "Too much rules and regulation led to poor management(in 53 reviews)
  • "If you get stuck with a bad manager there's not much you can do except wait it out.(in 31 reviews)
  • "No work life balance even for hospitality(in 22 reviews)
  • "Poor training(in 13 reviews)
    1. 5.0
      20 Nov 2023
      Revenue Analyst
      Former Employee, less than 1 year
      Dunstable, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      fair equal workplace meritocratic helpful management

      Cons

      no significant cons I can think of

      1. 3.0
        27 Oct 2023
        Procurement Manager
        Former Employee, more than 1 year
        Dunstable, England
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Generally people I worked with were really nice and approachable and supportive. Made dealing with workload somewhat easier.

        Cons

        Incompetent management, lack of alignment at a leadership level, no clear accountability and responsibility for key business decisions. Inefficient processes, meaning you need to duplicate your efforts, significant inconsistencies what should be the same processes across different areas of the business, all making the job more challenging and difficult than it needs to be, adding burden to already busy workload. Ultimately the above creates a lot of waste across the organisation such as: time of people that work there through inefficient processes, wasted technology that never gets deployed, projects that constantly move timeline and go significantly over budget. Having said all that, management takes on too many projects at the same time and is unrealistic in terms of what can actually get done. People are overloaded with work which impacts the quality and often project have to be revisited as they are not delivered properly the first time.

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        1. 4.0
          5 Dec 2023
          Kitchen Team Member
          Current Employee, more than 8 years
          Wales, England
          Recommend
          CEO Approval
          Business Outlook

          Pros

          Excellent benefits and discounts Amazing team

          Cons

          Long hours, short staffed. Have to work occasionally with little notice

          1. 5.0
            25 Nov 2023
            Deputy Hotel Manager
            Current Employee, more than 5 years
            Birmingham, England
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Good progression, flexible working, cares about employees, good internal networks and company communication

            Cons

            Understaffed and tight targets, Pay is low for managers, high pressure and long hours. Bad managers can fly under the radar.

            1. 2.0
              13 Sept 2023
              Anonymous Employee
              Current Employee, more than 3 years
              Holborn, England
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Better salary than most other organisations in the UK for similar roles Employee discount for Premier Inn hotel bookings

              Cons

              No opportunity for growth whatsoever. People have been stuck in the same role for years. No visibility into what is happening in the management chain. Absolutely no transparency. Recent changes to Hybrid working policy indicates the business doesn't trust it's employees to work from home efficiently. You work for them and not with them. That is made very clear. Poor holiday policy. There is no feedback channel to communicate challenges. Rapidly changing teams with tons of people moving out of the organisation. Cross team communication is bad, and any changes to the way of working can take forever

              1
              1. 4.0
                28 Nov 2023
                Anonymous Employee
                Current Employee
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Lovely people and understanding bosses

                Cons

                Head office has no understanding of basic amount of staff needed. Breaks are non-existent

                1. 3.0
                  11 Sept 2023
                  Digital Analyst
                  Current Employee, more than 1 year
                  Holborn, England
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  - Fantastic pay and benefits - Good perks with discounted hotels - On the surface through their initiatives and motto seem a welcoming and friendly business

                  Cons

                  - Non existent onboarding to the digital team and business - A "hybrid" working policy which to me seems very parent-child (3 days in office and other 2 days at management discretion) - Some of the higher management are grossly incompetent and if you get on the wrong side of them are known to bully people out of the business - Offices like Whitbread court are in need of repair and refurbishment (which is planned)

                  1
                  1. 5.0
                    9 Nov 2023
                    Sales Manager
                    Current Employee, more than 3 years
                    Dunstable, England
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Great work life balance Company care about staff in many teams Great pay

                    Cons

                    Opera (new IT system) is terrible Many teams are worked too hard

                    1. 2.0
                      23 Nov 2023
                      Host
                      Former Employee, more than 1 year
                      Havant, England
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      People great to work with

                      Cons

                      Hours very long and tiring

                      1. 2.0
                        21 Nov 2023
                        Server/Waitress
                        Current Employee
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Cheap staff meals and good coworkers

                        Cons

                        Poor management, long hours, short notice with rotas, pay based on age

                      Viewing 1 - 10 of 1,027 Reviews
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                      Whitbread Reviews FAQs

                      Whitbread has an overall rating of 3.6 out of 5, based on over 1,088 reviews left anonymously by employees. 61% of employees would recommend working at Whitbread to a friend and 52% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, Whitbread employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Whitbread. This rating has decreased by -4% over the last 12 months.

                      61% of Whitbread employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Whitbread 3.0 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

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                      Analytical Chemist

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                      Applied for a job a few weeks back, got a call from HR yesterday morning about an interview next week. She mentioned she'd shoot me an email with all the interview details, but so far, my inbox is empty. Assuming I'll hear from her early next week, is it normal for them to expect me to show up for an in-person interview on short notice, like couple days?

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                      Glassdoor has 1,088 Whitbread reviews submitted anonymously by Whitbread employees. Read employee reviews and ratings on Glassdoor to decide if Whitbread is right for you.