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    Whitbread Reviews

    Updated 21 January 2019
    335 reviews

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    3.2
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Whitbread Chief Executive Officer Alison Brittain
    Alison Brittain
    79 Ratings

    Employee Reviews

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    Pros
    Cons

    • "As I already said, the amount of hours you have to put in make work-life balance problematic" (in 17 reviews)

    • "long hours including holiday season and split shifts" (in 28 reviews)

    More Pros and Cons

    1. "Amazing place to work with efficient management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Whitbread part-time

      Pros

      Clear goals set by good management

      Cons

      Hours can often get too much.

      Advice to Management

      carry on supplying employees with the up to date goals and aims.

    2. "Great"

      StarStarStarStarStar
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Whitbread part-time

      Pros

      Good wages and good people.. .......

      Cons

      Long hours late nighys alot .........

      3. Join the Whitbread team
      See Our Latest Jobs

    3. "Restaurant Team Leader"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Whitbread full-time

      Pros

      Opportunity to work with a great team.
      Fast-paced and busy environment
      Never a boring moment and always something to do
      Excellent training across FOH and BOH
      Always opportunities to progress

      Cons

      Long & unsociable hours

    4. "There are no limits"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Whitbread full-time

      Pros

      At Costa they will hire you without any experience

      Cons

      There is no limit for working hours

      Advice to Management

      Management should check periodically how many hours per week the staff on the stores are working.Some weeks you can work 55 hours.

    5. "Liked the site I worked at but Whitbread isn't a great company overall"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Whitbread part-time

      Pros

      Liked the team and immediate management

      Cons

      Pay for half your food at work with inflated prices and only half an hour break for 11+ hours

      Advice to Management

      The company needs to appreciate the workers more

    6. "Working at Whitbread"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Luton, East of England, England
      Current Employee - Anonymous Employee in Luton, East of England, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Whitbread full-time (More than 3 years)

      Pros

      Good moral with many diverse projects

      Cons

      frequency of change and unclear direction are common problems

      Advice to Management

      Dont do everything at the same time

    7. "Good company to work for"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends

      I have been working at Whitbread part-time

      Pros

      50% off food in all restaurants
      Good pay for under 18s
      Good management

      Cons

      Not enough hours for part timers

    8. "Great company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Front of House Team Member in Paisley, Scotland
      Current Employee - Front of House Team Member in Paisley, Scotland
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Whitbread (Less than a year)

      Pros

      Meals on shift for half price
      Great colleagues

      Cons

      Long working hours
      Working Christmas day
      Only get 1 30min break

    9. "chef"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at Whitbread part-time

      Pros

      nice atmosphere, training, nice people

      Cons

      managament is terrible, overworked (long hours)

      Advice to Management

      Take employees feelings into consideration more - human health is more important than company success surely??

    10. "Failing Restaurants"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Manager in London, England
      Current Employee - Manager in London, England
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I have been working at Whitbread full-time (Less than a year)

      Pros

      Many projects are well thought through. Good discounts and the Premier Inn brand is amazing.

      Cons

      The restaurant business is really struggling, it’s a tough market at the moment, whitbread restaurants just aren’t getting it right with their customers, poor quality steaks bad customer service and poor leadership in some sites. Meals are being heavily discounted with regular voucher drops which screams desperate, why would you pay pull price when you have had 40% off in the past?? Menu launches are not risky enough but the craziest thing is the business is heavily audited on finance/h&s but it doesn’t look at the losses made but it’s own management and team member on a daily basis. Coming from another restaurant chain I’m amazed with the culture of turning customers away. Blocking off tables, turning away walk-in customers both during evening and breakfast due to shortages of staff or an easier shift! The company does not monitor this, audit or check. With the sale of costa it’s now relying on Premier Inn for its growth and profit.

      Advice to Management

      Spot check service in restaurants, audit the process. . The Premier Inn breakfast used to be excellent with regular audits, now it’s one of the most complained about areas.