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    Whitbread Reviews

    Updated 18 March 2019
    354 reviews

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    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Whitbread Chief Executive Officer Alison Brittain
    Alison Brittain
    86 Ratings

    Employee Reviews

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    Pros
    Cons

    • "As I already said, the amount of hours you have to put in make work-life balance problematic" (in 17 reviews)

    • "long hours including holiday season and split shifts" (in 28 reviews)

    More Pros and Cons

    1. "Director of communications"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Communications Director in Luton, East of England, England
      Former Employee - Communications Director in Luton, East of England, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Whitbread full-time (More than 8 years)

      Pros

      Great culture excellent ceo and leadership

      Cons

      Good culture and great people

      Advice to Management

      Continue to focus on growth and customers

    2. "Good overall!"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Neutral Outlook
      Approves of CEO

      I have been working at Whitbread full-time (More than 5 years)

      Pros

      Flexible working option at all level within the business. Good progression opportunities. Good benefits such as hotel discount but also discount at other companies through dedicated portal.

      Cons

      Steep reduction of team size at support centre creating uncertainty.

      3. Join the Whitbread team
      See Our Latest Jobs

    3. "Whitbread"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Business Implementation Executive in Luton, East of England, England
      Current Employee - Business Implementation Executive in Luton, East of England, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Whitbread full-time (More than 3 years)

      Pros

      * Offers assistance when looking to progress within the company.
      * Employee Benefits are great.
      * Supportive senior staff.
      * Option to explore career opportunities.
      * Offers great apprenticeships

      Cons

      * Pay could be more in line with others in a similar field - outside of Whitbread.

    4. "Business Development Executive"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Business Development Executive in Luton, East of England, England
      Current Employee - Business Development Executive in Luton, East of England, England
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Whitbread full-time (More than 3 years)

      Pros

      - Great progression potential
      - Discount on branded hotels
      - Nice perks and share save scheme
      -Like-minded managers and decent environment

      Cons

      - progression is available however mainly focus on experience compared to potential
      - Pay is not all that great compared competitors

      Advice to Management

      Keep doing what your doing, invest in your employees more as they are the future of the company

    5. "Looks good on paper - does not deliver as an employer"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Luton, East of England, England
      Former Employee - Anonymous Employee in Luton, East of England, England
      Doesn't Recommend
      Disapproves of CEO

      I worked at Whitbread full-time (More than a year)

      Pros

      - Good perks e.g. staff discounts
      - flexible working hours - good work-life balance

      Cons

      - lack of progression in lower level roles
      - slow to change bad habits and implement change
      - over-promise as an employer when it comes to progression
      - low pay compared to rest of the industry

      Advice to Management

      Look at the potential of an individual based upon their performance and attitude to roles. You are losing a lot of good people by overlooking this

    6. "Very Good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Whitbread full-time

      Pros

      Supportive
      Leading
      Committed to customer
      market leading
      promote from within

      Cons

      Constant changes
      disjointed it
      attractive to takeover

    7. "Brill"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Whitbread full-time

      Pros

      Excellent all round loads of ops

      Cons

      None it’s a great company full stop.

    8. "Digital review"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in London, England
      Current Employee - Anonymous Employee in London, England
      Recommends
      Positive Outlook
      Disapproves of CEO

      I have been working at Whitbread full-time

      Pros

      *Really nice people
      *Good work life balance
      *Colocated so it’s easier to get things done
      *New leadership in product is strong. We need more seniors like this with the right external experience who know how digital should be run
      *Finally seeing some plans and having things explained a bit more. Before only a few people knew what was going on. With the new person she is more open and team focussed, so everyone has a view of what’s going on and is invited to be a part of it. Personally I really like that
      *Starting to be more customer focussed

      Cons

      *Blame culture across teams and even within our own team
      *Some negative people. There are a few people who no matter what happens always see the bad side or think of why something can’t be done rather than why it can
      *As someone else said Whitbread outside of digital don’t really understand it which can cause problems
      *We don’t think about our customers as much as we’d like to

      Advice to Management

      *Listen to digital more. We’ve now had it explained why you are confused by us and what we need to do to help you. We can explain things more but we shouldn’t always have to
      *Let us be more customer focussed. They need to be happy for the business to do well
      *Try to be more modern in your management style. You can learn from the new senior people you’ve hired in Holborn who understand more about what people want and how to get the best out of them

    9. "Very very good and fun"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Whitbread part-time

      Pros

      Fun
      Meet lots of new and different people
      Very welcoming with everyone

      Cons

      Wouldn’t say there is any, get a job here!

    10. "Good Opp"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - General Manager in Manchester, England
      Current Employee - General Manager in Manchester, England
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Whitbread full-time (More than 5 years)

      Pros

      Great training, and good support

      Cons

      sometimes hard to find out where the next step on your progression is