Whitbread Reviews
61% would recommend to a friend
(1027 total reviews)
Dominic Paul
48% approve of CEO
Found 1,027 of over 1K reviews
Updated 5 Dec 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Good benefits such as hotel discount but also discount at other companies through dedicated portal." (in 30 reviews)
- "Long hours over contract which are not paid but as manager you have to be there when company needs" (in 66 reviews)
- "If you get stuck with a bad manager there's not much you can do except wait it out." (in 31 reviews)
- 5.020 Nov 2023Revenue AnalystFormer Employee, less than 1 yearDunstable, England
Pros
fair equal workplace meritocratic helpful management
Cons
no significant cons I can think of
- 3.027 Oct 2023Procurement ManagerFormer Employee, more than 1 yearDunstable, England
Pros
Generally people I worked with were really nice and approachable and supportive. Made dealing with workload somewhat easier.
Cons
Incompetent management, lack of alignment at a leadership level, no clear accountability and responsibility for key business decisions. Inefficient processes, meaning you need to duplicate your efforts, significant inconsistencies what should be the same processes across different areas of the business, all making the job more challenging and difficult than it needs to be, adding burden to already busy workload. Ultimately the above creates a lot of waste across the organisation such as: time of people that work there through inefficient processes, wasted technology that never gets deployed, projects that constantly move timeline and go significantly over budget. Having said all that, management takes on too many projects at the same time and is unrealistic in terms of what can actually get done. People are overloaded with work which impacts the quality and often project have to be revisited as they are not delivered properly the first time.
- 4.05 Dec 2023Kitchen Team MemberCurrent Employee, more than 8 yearsWales, England
Pros
Excellent benefits and discounts Amazing team
Cons
Long hours, short staffed. Have to work occasionally with little notice
- 5.025 Nov 2023Deputy Hotel ManagerCurrent Employee, more than 5 yearsBirmingham, England
Pros
Good progression, flexible working, cares about employees, good internal networks and company communication
Cons
Understaffed and tight targets, Pay is low for managers, high pressure and long hours. Bad managers can fly under the radar.
- 2.013 Sept 2023Anonymous EmployeeCurrent Employee, more than 3 yearsHolborn, England
Pros
Better salary than most other organisations in the UK for similar roles Employee discount for Premier Inn hotel bookings
Cons
No opportunity for growth whatsoever. People have been stuck in the same role for years. No visibility into what is happening in the management chain. Absolutely no transparency. Recent changes to Hybrid working policy indicates the business doesn't trust it's employees to work from home efficiently. You work for them and not with them. That is made very clear. Poor holiday policy. There is no feedback channel to communicate challenges. Rapidly changing teams with tons of people moving out of the organisation. Cross team communication is bad, and any changes to the way of working can take forever
1 - 4.028 Nov 2023Anonymous EmployeeCurrent Employee
Pros
Lovely people and understanding bosses
Cons
Head office has no understanding of basic amount of staff needed. Breaks are non-existent
- 3.011 Sept 2023Digital AnalystCurrent Employee, more than 1 yearHolborn, England
Pros
- Fantastic pay and benefits - Good perks with discounted hotels - On the surface through their initiatives and motto seem a welcoming and friendly business
Cons
- Non existent onboarding to the digital team and business - A "hybrid" working policy which to me seems very parent-child (3 days in office and other 2 days at management discretion) - Some of the higher management are grossly incompetent and if you get on the wrong side of them are known to bully people out of the business - Offices like Whitbread court are in need of repair and refurbishment (which is planned)
1 - 5.09 Nov 2023Sales ManagerCurrent Employee, more than 3 yearsDunstable, England
Pros
Great work life balance Company care about staff in many teams Great pay
Cons
Opera (new IT system) is terrible Many teams are worked too hard
- 2.023 Nov 2023HostFormer Employee, more than 1 yearHavant, England
Pros
People great to work with
Cons
Hours very long and tiring
- 2.021 Nov 2023Server/WaitressCurrent Employee
Pros
Cheap staff meals and good coworkers
Cons
Poor management, long hours, short notice with rotas, pay based on age
Whitbread Reviews FAQs
Whitbread has an overall rating of 3.6 out of 5, based on over 1,088 reviews left anonymously by employees. 61% of employees would recommend working at Whitbread to a friend and 52% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.
61% of Whitbread employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Whitbread 3.0 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.
