-Awful pay, no benefits. I had a coworker while I was there who had a dibilitating tooth ache for 6 months because she couldn't afford dental care on her pay there. It was awful to watch her suffer. Another coworker had to drop out of school to take on more hours in order to make enough money to pay her rent and not get evicted. The only reason she'd started working at Wine Rack was to afford school after Ford cut OSAP. -Not a very strong union, although this is partially the fault of high staff turnover, meaning people don't get very involved -HIGH STAFF TURNOVER. 50% of employees don't last a year. There's no opportunity for advancement and the maximum raise you could get when I was there was either 35 or 40 cents per year, but management was explicitly told not to give anyone the 4/5 or 5/5 rating on their evaluations that would give them the maximum raise. Most people got 10 cents per year. Why would anyone stay when there's no chance of ever making a living wage? I got out the moment something better came along. -The company treats workers as expendable, then complains about high turnover. Hint: YOU ARE THE PROBLEM. -Hard work is not rewarded: when we made record profits at our location, we would get, at most, a gift card, usually to Wine Rack itself. We could sell $10,000 worth of wine in a busy day and not even get a thank you, much less a bonus -Good work went unacknowledged, but any mistake was noticed and punished. People sitting down or eating something when the store was empty would get them in trouble if the manager checked the cameras, even though no customer was present. -Physically punishing working conditions: we had to carry hundreds of boxes of wine twice a week during delivery shifts without even having a cart to put them on: we had to carry them by hand, and every single worker at my store had back problems as a result. They also made workers show up at 5:30am for some delivery shifts, even though the store opened at 11, and there was no extra pay for those grueling shifts that had workers arriving when it was still dark out. For night deliveries, we sometimes had to wait as late as 1am for the truck to even arrive, and then spend over an hour getting the boxes inside and confirming the order. -Unsympathetic management: when I sprained my ankle, they made me do a load shift anyway and wouldn't let me do modified duties since I couldn't "prove" I was actually injured. When I went to the doctor and got confirmation that my ankle was sprained, they demanded a doctor's note, which cost $25 at a time I was making $14.15/hour. This was just to be allowed to sit down WHEN CUSTOMERS WEREN'T IN THE STORE. They wouldn't even get me a chair: I had to sit on a cardboard box and jump up every time someone came in! Years later, my ankle is still messed up. My doctor told me not to put weight on it, but obviously looking good for customers mattered more than my long-term health. -Management "promotes" workers to the Manager in Training program without giving them a raise, and then keeps them there indefinitely: as members of the program, they aren't union members, so they don't have the protections of regular, unionized employees, but most of them will never be promoted to manager. It gives them false hope in order to make them side with management against their fellow workers, promising them something that the vast majority will never get. Wine Rack is only allowed under union rules to do it for 1 year, but at my location, the MIT had been in the position for 3 years and only made $14.85. Everyone knew he wasn't going to be promoted to the point that people frequently joked about it. Managers would talk negatively about him behind his back but to his face they would promise him that eventually he'd get a management position. It's just a way to break up union power and keep those workers around without giving them a raise or a pension or benefits. Sick and cruel. -Union busting: when workers went on strike in 2020 management did everything to prevent people from striking and to break the picket line. Calling the cops on us, observing the picket line and sending creepy messages to workers who were picketing asking if we still planned to work there, sending out emails insulting the integrity of the union, refusing to bargain in food faith. They knew most workers were too poor to afford to miss paid shifts for strike pay that was significantly less, and that if they just waited long enough most workers who did picket would have to give up out of financial necessity. They also withheld $200 grocery cards that they had promised to all employees, saying that they couldn't give them out because of the unions actions. They knew how poor their workers were, and that $200 in groceries could be the difference between eating and not eating that month. In the end, the strike folded and workers only got a 5 cent raise. They depend on people's economic desperation to keep them from fighting for better.