WorldFirst Reviews

3.7

76% would recommend to a friend

(319 total reviews)

Clara Shi

86% approve of CEO

73% positive business outlook

WorldFirst has an employee rating of 3.7 out of 5 stars, based on 319 company reviews on Glassdoor which indicates that most employees have a good working experience there. The WorldFirst employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

319 reviews
2.0
31 Oct 2020
Recommend
CEO approval
Business outlook

Pros

Before everyone left, they had decent people who were competent at their roles. The offices are nice. The technologies we used to work on were diverse and interesting. I learned a lot there.

Cons

Initially Worldfirst was a reasonable company to work for. They seemed to care about their staff. It was an inviting place to work in. There were smiling unicorns and rainbows, with fluffy bunny rabbits Morris-dancing in the meeting rooms. Soon after, the Darkness came. The CEO - consumed with glitter and greed - sold (out) the company to a behemoth Chinese company. This company was known to treat their employees like commodities. Unsurprisingly, we all became commodities. We were told that there would be little change. "Our values are the same", chortled the new CEO as he sat on his throne of yuan. "Our values are the same", we all replied in unison. But our values were not the same. They were very different. Within 12 months, the rainbows wilted, the unicorns stopped smiling, and the disheartened, fluffy bunny rabbits ran off with our 80" 4K LED screens. We began suffocating under the new regime. Accosted with continual performance reviews, mandatory form-filling, mandatory meetings about performance reviews and form-filling, mandatory internal compliance exams and optional-but-not-if-you-value-your-job re-education training. Choices were taken away from us, "for the greater good". My Linux laptop was torn from my arms. "It's not secure", they chanted whilst staring at me with soulless eyes. "It's not secure", I repeated - the irony wasted on them. They nodded and gave me a MacBook Pro. It was riddled with bloated spyware, bringing the laptop to its knees. I stayed quiet. We were no longer allowed to use Slack and Outlook. It's not secure, they said. Instead, we had to use their home-grown, Pound-Stretcher alternatives. Every word I typed, every sad-face emoji I tapped, they were watching me. No one smiled anymore. No one talked anymore. We became soulless machines. Any complaints to the new CEO were stonewalled. He frowned and shook his head, whilst an elephant casually sauntered across the room behind him. Eventually, people from all departments and positions began to leave in swarms. Originally our department had four tribe leads. By the time I left, there was only one remaining. The CTO had left, a couple of his deputies had left. Several team leads had left. A dozen or so senior developers/devops had left. All of our business analysts were made redundant. For the greater good. Unfortunately, there is no Hollywood ending. Rumour has it that the unicorns have spiralled into hard substance abuse; feeding their habits by mugging any passing scrum masters or agile coaches. Meanwhile, the fluffy bunny rabbits - seeing a gap in the market - cross trained as scrum masters and agile coaches.

2.0
20 Aug 2017

Don't ignore the negative reviews!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Some genuinely lovely and hard working people (I know everyone says this but it is true) -Free breakfast - Chocolate trolley on Tuesdays and beer-fridge on Fridays - Nice and speedy interview process - The 'fun managers' really do try to energise employers and bring some lighthearted fun to the office - No pressure to stay late at work

Cons

There is some blatant brown nosing and favouritism which means you will only get promoted and treated fairly with day-to-day work based on who you know and who you drink with. The people who say this has not been their experience are probably part of that culture. This leads to extremely inexperienced team managers who may be somewhat good/average at their job but lack crucial communication and management skills. More importantly, some leaders/managers have fostered an extremely unprofessional and toxic environment promoting gossip, negative chatter and passive aggression towards their own team members. As time passed by I felt more and more like I was in high school surrounded by cliques rather than working with other professionals and this made it extremely difficult to concentrate on day-to- day work. From what I heard, HR have been told about this repeatedly especially in exit inverviews but have failed to do anything about this. It is a serious shame that my experience of working here has been overshadowed by the negativity and I really wish it hadn't as it hasn't all been bad (especially at the start when I didn't notice these issues) and again I know that it was not like this for every person. Unfortunately, due to poor team management and unprofessionalism which seems to have seeped into the fabric of the culture, I chose to leave. However, I hope it changes so that it can truly become a 'people first' culture for my ex-collegauges and anyone who wishes to work here in the future.

2.0
11 May 2017

A rapidly sinking ship

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free breakfast, Medical Cover, Holiday and the option to buy/sell more. Relaxed environment.

Cons

Management is atrocious, limited career prospects, company is stagnating due to market conditions and competition. Not really a "FinTech" as it's supposed to be... TransferWise is vastly superior in terms of product/price. Way too many so called Team Leads or middle managers who shouldn't be in the position they are in, from operations to front office. Do not join this company if you want any sort of career progression... It simply won't happen. Highly likely staff will be forced out due to cost-cutting. There still seems to be a 'boy's club' sales mentality all the way up to directors in the company which is incredibly toxic to the so called "fun culture" of the company.

avatar
WorldFirst Response
9y
We appreciate you leaving feedback. I am sorry to hear you feel you have not had the development opportunities you desired whilst being with World First. As a business, we view development for all staff as important and encourage all employees to have a Personal Development Plan in place. In addition, I do believe that the significant growth rates we have seen in the last few years has led to a lot of opportunity for our employees. If you have now moved on from World First, I wish you all the best in your future career goals. In response to your point about our internal/external systems, we recognise that we have at times been slower than we would have liked to upgrade our internal systems, and this has created some inefficiencies. However, we have invested significantly in our internal systems in the last year, with the deployment of Workday, SalesForce, Kyriba, Duco and Eloqua, and although not all teams are yet getting the full benefit of all of these platforms, once they are fully deployed they will represent a significant improvement in the way we run our business. We will continue to internally transform our systems and processes as this forms a core part of our strategy in becoming a scalable and efficient business. I genuinely believe that we have an open, friendly and collaborative culture, which is reflected in most of the feedback we receive both through Glassdoor and through our various engagement initiatives. I’m sorry to hear you have not personally had this experience, but I do think the majority of our employees think positively about our culture. As CEO I can tell you that we genuinely have tried to create and maintain a good culture. It’s disappointing if that has slipped in some areas – we will work on that.
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Glassdoor has 353 WorldFirst reviews submitted anonymously by WorldFirst employees. Read employee reviews and ratings on Glassdoor to decide if WorldFirst is right for you.