Is Xerox a good company to work for as a Senior Customer Service Engineer?

Senior Customer Service Engineer professionals working at Xerox have rated their employer with 1.6 out of 5 stars in 22 Glassdoor reviews. This is a lower than average score with the overall rating of Xerox employees being 3.3 out of 5 stars. Search open Senior Customer Service Engineer jobs at Xerox now and start preparing for your job interview by browsing frequently asked Senior Customer Service Engineer interview questions at Xerox .

Does Xerox pay Senior Customer Service Engineer employees well?

Senior Customer Service Engineer professionals rate their compensation and benefits at Xerox with 2.3 out of 5 stars based on 22 anonymously submitted employee reviews. This is 26.4% worse than the company average rating for salary and benefits. Find out more about Senior Customer Service Engineer salaries and benefits at Xerox .

What are the top reviewed jobs at Xerox?

Customer Service Representative (546) , Manager (118) , Account Manager (112) , Project Manager (110) , Sales (102) , Software Engineer (93) , Customer Care Representative (89) , Sales Executive (86) , Senior Software Engineer (84) , Account Executive (81) , Sales Representative (81) , Field Service Technician (63) , Business Analyst (57) , Director (56) , Analyst (55)

What are the pros of working at Xerox according to real employee reviews?

"Middle and lower managment people are really great people to work for especially in the engineering areas." ((in 700 reviews)); "Benefits were good and then" ((in 351 reviews)); "Work Life Balance is good and there is room for growth" ((in 336 reviews)); "Great people and training really" ((in 235 reviews)); "Flexible hours, work from home, people" ((in 173 reviews))

What are the cons of working at Xerox according to real employee reviews?

"And poor management" ((in 609 reviews)); "Management under the same pressure so they do understand... apart from the low pay." ((in 372 reviews)); "Low salary about $10/hour can go up to about $13 with good sales." ((in 254 reviews)); "Constant contraction and layoffs." ((in 190 reviews)); "Upper management is poor as they really have no idea what's REALLY taking place on the sales floor." ((in 189 reviews))

Skip to content Skip to footer

Notifications

Xerox

Xerox Senior Customer Service Engineer reviews

1.6

0% would recommend to a friend

(22 total reviews)

Louie Pastor

Not enough data to show CEO approval

Ratings by category

2.3

Compensation and benefits

2.2

Work/Life balance

1.6

Culture and values

1.5

Career opportunities

1.0

Senior management

Senior Customer Service Engineer employees have rated Xerox with 1.6 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Senior Customer Service Engineer professionals have a poor working experience there. Xerox is rated 58% below average by Senior Customer Service Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

22 reviews

1.0

28 Aug 2017

Customer Service Engineer Level 3

Senior customer service engineer

Recommend

CEO approval

Business outlook

Pros

Company name brand recognition is extremely well known (as both a noun and a verb) in the office equipment space.

Cons

The company has been receding for approximately 20 years. The faithful have endured 2 decades of voluntary and involuntary layoffs, reorganizations, management changes (up to 2 or 3x per year), zero salary growth (or near-zero), no bonuses, no profit sharing, and failed diversification strategies in the face of a declining print/copy market.

2.0

12 Jul 2016

Customer service engineer

Senior customer service engineer

Recommend

CEO approval

Business outlook

Pros

Vacation time is great, job is fairly easy. There's flexibility in creating my schedule and planning out my day. Training is easily available.

Cons

Horrible management. Below average pay, and this company keeps asking for more and more and gives less and less. There's no where to move up, basically a dead end job.

2.0

22 Aug 2015

SCSE

Senior customer service engineer

Recommend

CEO approval

Business outlook

Pros

Working with a great team of techs and helping customers

Cons

No raises, cost of living or meritorious, in over 7 years.

Viewing 1 - 3 of 22 Reviews

Top companies for "Compensation and Benefits" near you

IBM

3.6★Compensation and benefits

Concentrix

3.6★Compensation and benefits

Dell Technologies

3.5★Compensation and benefits

Hewlett Packard Enterprise | HPE

3.6★Compensation and benefits

Jobs at Xerox

Technical Analyst

Watford, East of England, England

£27K - £32K /yr

(Glassdoor Est.)

View job

Technical Service Representative

Bishops Stortford, England

£30K - £39K /yr

(Glassdoor Est.)

View job

Technical Service Representative

Royal Tunbridge Wells, England

£28K - £37K /yr

(Glassdoor Est.)

View job

Xerox reviews FAQs

Xerox reviews Xerox Senior Customer Service Engineer reviews

Xerox

Xerox Senior Customer Service Engineer reviews

Ratings by category

Reviews by job title

Customer Service Engineer Level 3

Customer service engineer

SCSE

Top companies for "Compensation and Benefits" near you

Jobs at Xerox

Xerox reviews FAQs

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Xerox reviews FAQs

Bowls

Want the inside scoop on your own company?

Jobs at Xerox