Did you know that 1,300 people at Capita have enrolled onto apprenticeships in the UK in the last two years? That’s 1,300 colleagues who have developed new skill sets and gained experience to help them move forward in their careers. More than two thirds of those who took part say the experience has bolstered their confidence and self-belief, and we’re excited to share that a third of them have been promoted. That’s been the case with Abbey who works within our Quality & Control department and saw an opportunity to develop her skills with a Project Management Apprenticeship.
Our efforts to improve diversity and inclusion at our company continue to move forward. Learn how some of our employees have viewed our actions of the past 18 months, when they spoke to the The Guardian.
“I’m not the same person I was back then. Without the support from work to be myself, I would never have gained the confidence to upskill myself and be where I am now.” - Lilly Clarkson, Operational Trainer within Customer Services. Lilly and other colleagues spoke to The Guardian about inclusivity at Capita. Hear more about the experience of some of our LGBTQ+ staff and learn how our Rainbow Alliance Network was created.
Learning from each other is key in developing ourselves personally and professionally. Kelly, a mentor in our Mutual Mentoring scheme that pairs colleagues from different backgrounds, shares how the conversations have empowered her.
For Alex, who lives with HIV, a standard 9-5 isn't compatible with his health needs. We’ve come up with a flexible working arrangement where he feels supported to fit work into his life, not the other way around.
Within a year of becoming chair of Capita’s Ability Network, Damian has helped grow our network by 250 members and increased disability disclosure rates at Capita by 30%. Hear about his lived experience of disability in this interview with Purple Space and learn why we’re encouraging our colleagues to be open about their disabilities.
Sarah is our Head of Career Frameworks, but her job interview didn’t quite go as planned. In this interview with The Guardian, she shares how being diagnosed with ADHD at age 40 changed her life, and how support from work and colleagues inspired her to empower others with disabilities.
“As a large employer we recognise that we can play a key role in helping to break down the barriers faced by prison leavers, by providing employment opportunities which have the potential to be life-changing for that individual and their family. And with the impact of re-offending estimated to cost some £18 billion a year, there’s an important potential knock-on effect for communities and society as a whole too.” Learn how we’re working with Project Remake to offer paid work placements to prison leavers, helping them to grow and develop skills and fulfil their potential.
Behind any website, app or software you’ll find Customer Experience (CX) experts who research, envision, design and implement customer journeys that result in better outcomes for businesses big and small, and better experiences for customers across the globe. At Capita we have a talented team of CX experts, who make an impact behind the scenes for the UK’s top providers and their customers - learn about life as a CX professional from our very own CX & Insight team
What’s it like to be part of our medical team, working in our recruitment partnership project with the British Army? We shine a light on the important role our medical staff play in recruiting tomorrow’s Army today.