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Say hello to Tom H., senior front-end developer, who joined Which? last October. Tom brings a wealth of experience, having worked for a digital agency, leading on front-end and web accessibility projects. He’s currently working on an exciting project as a member of the consumer action and advocacy squad, whose objective is to make complex consumer problems easy to solve and prevent future consumer harm. On what attracted Tom to Which?, he said: ‘Which? is a respected and trusted household name that has been around for a long time. I am proud to be a part of this and contribute personally towards the important improvements Which? makes for consumer rights.’
Introducing Rhianwen Rees, people coordinator at Which?. Rhie has been at Which? for three and a half years, covering a variety of roles including customer service advisor and team manager in the Member Services Centre. Recently, an opportunity came up in the People team that Rhie was passionate about and, with the support of her mentors, successfully secured the role as her’s. Rhie is an ambitious person, always looking to further her professional development, and is currently studying for a BA (Hons) in Business Management (Leadership Practice). Talking about her time at Which?, she says: ‘It's been a great experience having a complete change of career and being able to study while working for an organisation that fully supports this.’
Congratulations to our team Value Sharer winners - the project team for the Payment Services Directive Two programme - who were recognised for ‘Making it happen’. The team successfully completed several releases for our online card payment journey despite encountering a number of setbacks. Their determination and hard work ensured that they got the job done with no adverse impact to customers, commercial performance or our operational teams. Well done to everyone on the project team! #Values #ValuesSharer
Congratulations to our latest Values Sharer, strategic communications manager. John Stammers, who received nominations from colleagues for living the value of We’re Connected'. John has been proactive and positive while implementing new planning processes, liaising with colleagues across the business to ensure insights are gathered and that each team knows what is expected of them. With John at the core of strategic communications, we’ve been able to join up all our priorities and plan effectively for the future. Well done John! #Values #ValuesSharer
We recently conducted a joint survey with the RiDC (Research Institute for Disabled Consumers) revealing that seven in ten disabled consumers faced one or more delivery problems in the past year. After reviewing ten of the biggest online retailers’ checkout pages, we found that some only allowed delivery instructions for selected products and with sparse character limits while others didn’t provide this function on its checkout pages at all. We’re calling on all online retailers to do more to ensure disabled consumers can specify their needs during the checkout process, making all deliveries accessible for all. #DisabilityInclusion #Inclusion #Accessibility
Say hello to James Blake, who joined Which? last June. 'Prior to working for Which?, my background was mainly in retail. I had been made redundant by three separate companies, so it was a relief to find an organisation that is continuing to grow with such strong values. 'I joined the tech team to begin with, but when there was the opportunity to progress with a managerial role and develop my skills, I was keen to pursue it. 'My new job title is online team manager. I've joined a fantastic group of people who are passionate about delivering only the highest quality of experience via our email and live chat channels for our members.' To find out more about our latest career opportunities visit https://lnkd.in/d_DpCw4 #JobsAtWhich #CustomerService #CareerOpportunities
Last summer, the Member Tech Support Team was set up in our Cardiff office. Since then, they’ve helped 16,212 Which? Tech Members with any issues or tech support that they’ve needed. This has ranged from setting up new devices to supporting existing ones, including security checks to discover whether devices have been compromised, and ensuring that all software is up to date and appropriate for our member’s needs. They have been the safety net for many during a period where we’re seeing more and more scams online. To learn more about Which? Tech Support, visit: https://lnkd.in/dFHwDG6x
We’re delighted to announce that Kundai Musara, corporate PR officer, is joining our internal Mosaic network as co-chair. The Mosaic network, launched late last year, is dedicated to supporting and celebrating Which? colleagues from minority ethnic backgrounds. We caught up with Kundai: 'With issues of race in society and in the workplace becoming more of a prominent and open conversation, I’m happy to be appointed as co-chair of the Mosaic network. 'I look forward to getting to know members of the network and working with my fellow co-chair Natalie Powell as we continue to grow and shape the strategic direction of the forum.' #DiversityAndInclusion #DiversityInTheWorkplace
Our second winner at this year's prestigious BSME - The British Society of Magazine Editors Awards 2021! We're proud to announce Rory Boland, editor of Which? Travel magazine, won Editor of the Year - Travel for the second year running. He said 'I live in perpetual wonder that I'm lucky enough to edit a travel magazine as my job. Thrilled to win travel editor of the year again 'It's thanks to our team & freelancers, who work hard to publish the best travel writing and bias-free journalism that goes beyond the headlines'. #Travel #BSMEAwards #BSMEAwards2021 #Journalism
We're delighted to announce that Harry Rose, editor Which? magazine, won Editor of the Year – Specialist at the prestigious BSME - The British Society of Magazine Editors Awards 2021, which celebrates a year of triumph and editorial excellence across digital and print publications. Harry said 'This is a big win for me, but also for all of the journalists, researchers, editors, subs, designers and scientists who make Which? magazine what it is. The judges praised the magazine as authoritative, elegant, readable and human - all of which is great to hear as it's exactly what we're aiming for. They also singled out our focus on sustainability, which has been a significant development and one that will continue.' #Journalism #BSMEAwards2021
