Customer Service Specialist applicants have rated the interview process at Booking.com with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 71% positive. To compare, the company-average is 56.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Specialist roles take an average of 19 days to get hired, when considering 7 user submitted interviews for this role. To compare, the hiring process at Booking.com overall takes an average of 24 days.
Common stages of the interview process at Booking.com as a Customer Service Specialist according to 7 Glassdoor interviews include:
Group panel interview: 20%
Presentation: 20%
Phone interview: 15%
Background check: 10%
IQ intelligence test: 10%
Other: 10%
One on one interview: 10%
Drug test: 5%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Booking.com in Feb 2018
Interview
interviewed about the interviewee's background and problem-solving skills. The atmosphere was friendly. The first interview was conducted by phone call and the final interview was offline with two team leaders and one from hr department.
Interview questions [1]
Question 1
What was one of the biggest challenges in your life and how did you manage to overcome it?
It's a group interview, good, engaging and insightful.
many ethnicity and friendly ambience.
they ask common question and group test. still give you souvenir.
so nice of them.
but i never hired by them.
Interview questions [1]
Question 1
problem solving question. like if in case of emrgency how you will handle the customer.
Started with a general assessment, followed by the HR call, a language test and, finally, an interview with hiring managers (not the final team manager). Everything was done online and the process was smooth and straightforward.
Interview questions [1]
Question 1
Give an example of a difficult customer complaint and how you successfully handled it.
I applied through a recruiter. I interviewed at Booking.com in Jun 2022
Interview
First, I received a call with an offer for the position where I was informed about the main benefits like salary and possibility for work from home. I was asked if I am interested, and after confirming that, another person called me to do a quick validation of my fluency in the language required for the position. I was asked a few general questions and said a few things about myself. An online interview followed. Big part of it was listening to information about the project and the position. I was also asked a few general questions. One of them was something about why I applied to this position, why I want to work this (I don't quite remember).
Interview questions [1]
Question 1
Q: Why did you apply to this job? (Or, why do you want to work this?)