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    Gartner Client Relationship Associate Interview Questions

    Interviews at Gartner

    9 Interview Reviews

    Experience

    Experience
    78%
    0%
    22%

    Getting an Interview

    Getting an Interview
    56%
    22%
    11%
    11

    Difficulty

    3.3
    Average

    Difficulty

    Hard
    Average
    Easy

    Interviews for Top Jobs at Gartner

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    Client Relationship Associate Interview

    Anonymous Employee in Fort Myers, FL (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. I interviewed at Gartner (Fort Myers, FL (US)) in October 2020.

    Interview

    4 interviews -- 1 informal, informative overview of the position with generic questions to evaluate whether or not your skillset aligns with the position; 2 case studies that were fairly straightforward and simple; 1 panel interview with a presentation on "why Gartner."

    My advice is to show up with a few answers in your back pocket for any potential behavioral questions. The panel interview is a "why Gartner" but it is also a "why YOU," so don't be afraid to show off a little bit, this is your time to shine in front of potential coworkers.

    They make this interview process so that by the end of the 4th interview, it is apparent if there is a mutual fit for the position. Everyone I spoke to throughout was very insightful about their experience and got me excited about the role.

    Reading other Glassdoor reviews was really off-putting for the company and almost deterred me away entirely, but I see a promising opportunity.

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    Interview Questions

    • Tell me about a time you went above and beyond for a customer?
      Tell me about a time you had a disagreement with a manager and how you handled it?   Answer Question

    Other Interview Reviews for Gartner

    1. Helpful (4)  

      Client Relationship Associate Interview

      Anonymous Interview Candidate in Fort Myers, FL (US)
      No Offer
      Positive Experience
      Average Interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Gartner (Fort Myers, FL (US)) in February 2016.

      Interview

      I received an email from a recruiter that found my resume on Monster.com. I wasn't really interested in moving at the time, but I decided to have a phone conversation to feel out the details. It seems like a good location & good role. We talked about my resume & my goals, etc. She emailed me information on two roles, their starting dates & info on Fort Myers, FL. After a day or two I emailed her back saying that I wanted to proceed with the client relationship role. Soon after that she scheduled a phone interview for herself & I. Normal interview questions, I asked more questions about the role, salary, etc. I also requested feedback, which she provided. She told me the next steps were in the hands of the hiring teams & what to expect if I was selected for another interview. She informed me that I would hear from her by the end of the next week if I was chosen or not. That time has now passed & I'm twiddling my thumbs, hoping to hear good news.

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      Interview Questions

    2. Helpful (1)  

      Client Relationship Associate Interview

      Anonymous Employee in Midvale, UT (US)
      Accepted Offer
      Positive Experience
      Difficult Interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Gartner (Midvale, UT (US)) in February 2016.

      Interview

      It's a long interview process with a quick decision made. The recruiters are wonderful to work with and make you feel comfortable throughout the entire process. They really look for inquisitive people so be prepared to answer a lot of questions, but also ask a lot of your own.

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      Interview Questions

      3. Join the Gartner team
      See Our Latest Jobs

    3. Helpful (4)  

      Client Relationship Associate Interview

      Anonymous Employee in Midvale, UT (US)
      Accepted Offer
      Positive Experience
      Difficult Interview

      Application

      I applied through an employee referral. The process took 4 weeks. I interviewed at Gartner (Midvale, UT (US)) in September 2015.

      Interview

      The hiring process is difficult. You go through a 4 step process, 2 phone interviews with the recruiter, 1 phone interview with the Managers and a panel interview with the VP and others from the company. I would highly recommend studying a lot about the company, especially your role during the panel interview and phone interviews just relax and be yourself. They are looking at your characteristics and attributes more than your resume (although your past experience is still important).

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      Interview Questions

      • Give me an example of when you felt like you went the extra mile for one of your clients you worked with. Why did you decide to do that?   Answer Question

    4.  

      Client Relationship Associate Interview

      Anonymous Employee
      Accepted Offer
      Positive Experience
      Difficult Interview

      Application

      I applied online. I interviewed at Gartner.

      Interview

      It was harder than expected as the 2nd round - the face to face interview with HR. It lasted abut 1 hour. I would highly recommend to research very well about the company, dig into it what they do, know the JD well. Lots of behaviour questions were asked, and they're looking for very precise/specific examples in your answers, not general ones. Spend some time building your own stories relevant to the JD.

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      Interview Questions

      • Tell me your toughest customer & how you handled them.   1 Answer

    5.  

      Client Relationship Associate Interview

      Anonymous Interview Candidate in Egham, England
      No Offer
      Negative Experience
      Average Interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Gartner (Egham, England) in August 2017.

      Interview

      I was contacted by two recruiters at two different times following my applications.

      The first time the recruiter went silent for 3 weeks after the first interview and I was informed I hadn't made the cut following a lot of follow-up emails from my side.

      The second time the recruiter told me I would have moved to the second step but I didn't receive any call at the scheduled time. I emailed the recruiter to follow up and I was told the call had been forwarded to the voicemail (which is strange as I received several calls).

      I tried to reschedule but the recruiter went silent again.

      They call from a withheld number, which give a flair of unprofessionalism.

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      Interview Questions

      • - what do you know about Gartner?

        - Why this role?

        - Your skills and where do you see yourself in 5 years?   1 Answer

    6.  

      Client Relationship Associate Interview

      Anonymous Interview Candidate
      Declined Offer
      Negative Experience
      Easy Interview

      Application

      I applied in-person. The process took 7+ weeks. I interviewed at Gartner.

      Interview

      I liked the people. I must have met 7 or 8 gartner employees and they were all nice, engaging people. The Egham office vibe wasn't great though. Maybe that's just me.

      In terms of the interview - my experience matches the other reviews here. First a screen call (45 mins), then one call with HR (1 hour) , then a first live interview (1 hour 20), then a panel presentation (1hr 30) I also got to meet a team member one to one before the panel. That was helpful.

      At no stage was I challenged and the process was laid out clearly from start to finish on glassdoor and through clear ish instructions. Overall I thought the process was drawn out for no reason. I kept on getting congratulated for making it 'this far'.

      They use an American style outdated STAR interview technique which is also used by the civil service (take from that what you will).

      I can't tell if they are just desperate for people or just so keen on processus that there are 'right' answers to their interview questions. Either way, I kept on having to force myself to not just feed them the answers they clearly wanted.

      If you want a job here - I think it's quite easy. Just follow the advice on glassdoor and the email instructions. You'll need to invest some time as the interview process is insanely drawn out and you'll need to have some prepared answers.

      The offer was OK but not great. No counter offer when I declined. I'm surprised at how easily they let someone walk away after so many hours. I imagine they have lost a lot of good people over the years for the sake of 4-5k. Then again, an extra £20k wouldn't have got me to accept the offer, so who knows

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      Interview Questions

      • All questions revolve around 5 or so premises. Such as good customer service, challenges of their clients, product line etc. Nothing difficult and clearly laid out   Answer Question

      Reasons for Declining

      I had better offers elsewhere - and the interview process was off putting.

    7. Helpful (2)  

      Client Relationship Associate Interview

      Anonymous Interview Candidate in London, England
      No Offer
      Positive Experience
      Difficult Interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Gartner (London, England) in November 2016.

      Interview

      1) 15-30 Initial phone call to learn a bit about yourself, your previous experience, why Gartner and if you have the traits they're looking for
      2) Phone call with 2 manager that lasted about 1 hour, where they asked a lot of competency based question mainly related to customer relationship, how you handle difficult clients, and teamwork
      3) Face to face interview with same 2 manager as phone call plus a team member and VP. I had to prepare a presentation on why Gartner, why me and my motivation for the role. After the presentation lots of competency based question and in-depth questions about my previous experience

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      Interview Questions

      • What motivates you? Why Gartner? Why me? When customer gave you a good feedback? How do you organize yourself? What is success for you? A time you went beyond customer service? Where do you see yourself in 5 years? How do you handle objections? Time with a difficult customer? How do you work with other people?   Answer Question

    8. Helpful (7)  

      Client Relationship Associate Interview

      Anonymous Interview Candidate
      No Offer
      Positive Experience
      Difficult Interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Gartner in January 2015.

      Interview

      Applied through their website as intern/graduate and uploaded my CV. Received an email after a couple of weeks, inviting me for a phone call. After scheduled the phone call through emails I received also a job spec for the role I had been considered.

      The phone call was an informal interview going in general about my understanding of the company, the role, my previous experience related to customer service. Received an extremely high amount of information about the company and the role.Outlined the step the recruitment process (1. formal phone interview, 2. interview with 2 managers, 3. and further interview with a panel of managers) Duration almost an hour.

      Received an additional email with advice about how to prepare for the next stage. At the formal phone interview covered surprisingly again understanding of the firm and the role, how do you keep informed about IT trends, and competency type of question, which the email highlighted to prepare. Duration almost an hour.

      I will be receiving feedback after a week from the interview. Did not pass to the other stages.

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      Interview Questions

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