Telephone: I had a brief telephone conversation with the Floor Manager, who asked some general questions about availabilities and outlined the role advertised. She was extremely polite and mannerly on the phone, and asked if I could attend an interview in person the following week. In store: I attended an interview in store. I was asked to sit at the café/bar to wait for the Floor Manager, and was offered a drink while I waited. The Manager took me upstairs to the spa, and conducted a one-on-one interview, which lasted about 45 minutes. She took care to outline the role and what was expected of employees, as well as some questions regarding my experience and CV. The interview was conducted in very good humour, with strong focus on the culture they wish to uphold among their staff.