I applied online. The process took 2 weeks. I interviewed at John Lewis & Partners (Reading, England) in Sept 2015
Interview
After quite a lengthy online recruitment process I was invited to a group assessment at the store. During the group assessment there were two groups with a total of four people in my group. We were assessed by two section managers in a task where as a group we had to decide which out of a selection of products was best for each imaginary customer that had specific needs and requirements. The assessors asked questions as if they were the customers. Then there was a one on one interview with one of the assessors.
I interviewed at John Lewis & Partners (London, England)
Interview
QPretty simple, know your products, current trends etc.
include others in group assessment as collaboration is important.
Why John Lewis and how would you add value?
How would you handle a disgruntled customer?
Interview questions [1]
Question 1
Describe what good customer service looks like to you.
Standard questions as expected, management made me feel at ease during interview and got to meet some team members too. Tasks to work through information and then 1-1 interview with hiring manager
Behavioural and situational questions relating to your experience and job requirements. 1 ac and an interview with 2 people after. Should be only 30 minutes with follow-up questions if needed.
