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      Klarna

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      Customer Service Agent Interview

      1 Sept 2020
      Anonymous interview candidate
      New York, NY
      No offer
      Negative experience
      Average interview

      Application

      I applied through an employee referral. The process took 2+ months. I interviewed at Klarna (New York, NY) in Jun 2020

      Interview

      I went through a total of four "steps" of the interview process. 1) Online Logic Test 2) Informal Chat (which WAS an interview, not a chat) 3) Online logic test with administrator watching me take it 4) Interview with Hiring Manager The entirety of this process took 64 days. During my interview with the hiring manager, I was not asked any progressive questions into my background or my prior experience. At the end of the interview, I was told that I seemed great for the position and would hear back within a week. After waiting to hear back for 3 weeks, I received a text message telling me I was rejected from the job. When I asked for feedback and insight into why, I was met with no response.

      Interview questions [1]

      Question 1

      Tell me about yourself
      Answer question
      5

      Other Customer Service Agent interview reviews for Klarna

      Customer Service Agent Interview

      14 Apr 2023
      Anonymous interview candidate
      Stockholm, Stockholm
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at Klarna (Stockholm, Stockholm) in Apr 2023

      Interview

      Very nice interviewer, however, I could tell that they had not read my CV and were not really interested in me as a person but rather in need of bodies. I advanced to the next round which is an interview with the hiring manager but decided to decline due to the impression gained at the first interview and the salary being significantly lower than expected.

      Interview questions [1]

      Question 1

      What is your experience with customer service? Why are you interested in the job and the company? How do you handle pressure? How do you stay organised?
      Answer question

      Customer Service Agent Interview

      13 Dec 2020
      Anonymous interview candidate
      Stockholm, Stockholm
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Klarna (Stockholm, Stockholm) in Sept 2020

      Interview

      The interview process took about three weeks or more in total. Did a logical test, had a phone screening, followed by the same test again but supervised, then interview with the “team leader”. It felt like it went well, only for me to be called up around and they saying they went with people with more experience. For one, they knew about my experience from the start. For two, I had years of experience in the field. Wasting my time when they knew of my experience beforehand.

      Interview questions [1]

      Question 1

      What kind of person are you in a team?
      Answer question

      Customer Service Agent Interview

      31 Aug 2020
      Anonymous interview candidate
      Columbus, OH
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Klarna (Columbus, OH) in Aug 2020

      Interview

      Applied online, pretty fast to make it to the first round which is a logical test that are about finding patterns etc. Phone screen where we talked around 30 min.

      Interview questions [1]

      Question 1

      Tell me about youself? Why Klarna? Tell me about a time questions.
      1 Answer

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