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      Klarna

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      Customer Service Representative Interview

      17 Jan 2022
      Anonymous interview candidate
      Barcelona
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 5 months. I interviewed at Klarna (Barcelona) in Oct 2021

      Interview

      I applied through Linkedin and I immediately received an automatic email inviting me to take the logic test. I prepared a little bit to know what to expect and I did pretty well. After a few weeks, a recruiter contacted me to schedule a short 30-minute interview. In this interview we talked about my past experience and aspirations for the future and with Klarna. This went really well and the recruiter told me he thought I would be a great addition to the Klarna team. After that, I was scheduled to do the logic test again and an English language assessment test supervised with a different recruiter. This again went well and after a few weeks I got a more formal interview with a hiring manager. This interview focuses more about the Klarna principles and how you apply them in your life and your job. This was a very successful interview as the manager told me she would write a "strong hire recommendation" on my profile. Everything sounded amazing but unfortunately after this I never got any further. I emailed them a couple times to ask for an update or some feedback but they never had an answer for me, they would say I should be hearing back from them soon and not to worry but I never did. At this point it has been 3 months since my last interview and I obviously already accepted another job offer. I think it is very unprofessional to not follow-up with someone's hiring process, specially if you have made it this far and gave the person high hopes. I think they don't have a good hiring structure and everything just seems very chaotic. I was excited for the opportunity and I actually prepared a lot for this, I am just bummed I never really got an answer from them.

      Interview questions [1]

      Question 1

      Much emphasis on their 5 principles, you have to know them by heart and overall I think they are looking for exctied and motivated people to work for them.
      Answer question
      3

      Other Customer Service Representative interview reviews for Klarna

      Customer Service Representative Interview

      29 Mar 2025
      Anonymous employee
      Tirana, Tirane
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. The process took 2 days. I interviewed at Klarna (Tirana, Tirane) in Dec 2024

      Interview

      It was a smooth interview with all the basic information needed for the position. Very welcoming staff and very helpful. Overall a very good interview to begin with. I liked it from the first moment

      Interview questions [1]

      Question 1

      They asked me for good behavior, soft skills, and at which shift I wanted to work
      Answer question

      Customer Service Representative (CSR) Interview

      8 Aug 2024
      Anonymous employee
      Manila, Mindoro Oriental
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied in-person. I interviewed at Klarna (Manila, Mindoro Oriental) in Aug 2024

      Interview

      The usual interview process that majority undergo. There's a background check, previous job experiences and different challenging situations that you need to solve and deal with. They will test on how committed you are to serve the company.

      Interview questions [1]

      Question 1

      About the company and what will I contribute to their success.
      Answer question

      Customer Service Representative Interview

      22 Nov 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Klarna

      Interview

      Interview went really well and the HR manager confirmed they really liked me. Once we started discussing salary, they said I wasn't successful. They also mentioned another position.,, there was a lot of confusion on exactly what the position was and probably the worst interview/application process I've ever had.

      Interview questions [1]

      Question 1

      Tell us about your previous experience
      Answer question

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