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      Customer Success Manager Interview

      24 Nov 2020
      Anonymous interview candidate
      Sunnyvale, CA

      Other Customer Success Manager interview reviews for LinkedIn

      Customer Success Manager Interview

      17 Jul 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at LinkedIn (Sunnyvale, CA) in Nov 2020

      Interview

      I have interviewed twice for the same position. My recommendation is to not bother based on my experience. LinkedIn - the supposed poster child of modern day hiring and sales tech, has a terrible candidate experience. It will make me smile as I read your articles flowing to my newsfeed about hiring best practices, when you don't practice what you preach. First time -> The positives: very excited, high touch, high professionalism Talent recruiter. I progressed to the final stage, presenting onsite in San Francisco to the decision maker. Approx 4 interview steps. The negatives : I had to follow up with the recruiter to learn that the team lead was not progressing with me, after giving ample time past the expected follow up date. No information was shared other than generic responses. This was really disappointing, considering the level of effort exerted. However, the recruiter offered to be an open door for the future. Second Time : approx 1 year later, I reapplied for the same position (posted as being in Sunnyvale). I contacted the recruiter from the first time and she said she would advise the recruiter of the posting. The "new" recruiter did contact me and we had a great discussion and she was putting me forward for the next stage. The positives : friendly initial screening call. The negatives : two separate follow ups, after ample time for delay to the originally expected response date (+2 weeks, +1 week) to finally get a practically canned response. I can only imagine the culture - despite their key tenets of which they say they are driven by, are unfortunately just marketing.

      Interview questions [1]

      Question 1

      There is essentially a screening, followed by a fit screening and use case presentation to be built, you then meet a couple of (in my experience helpful) colleagues who coach you, and then you present.
      1 Answer
      1

      Application

      I interviewed at LinkedIn

      Interview

      There were four rounds of interviews. Started with Phone screening from Recruiter, followed by hiring manager interview and thereafter peer interview and ended with panel interview. Panel interview consisted of a case study.

      Interview questions [1]

      Question 1

      Strategies to manage the book of accounts.
      Answer question

      Customer Success Manager Interview

      29 Nov 2024
      Anonymous interview candidate
      Hong Kong
      No offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at LinkedIn (Hong Kong) in Jul 2024

      Interview

      I was approached by a LinkedIn in-house recruiter in July 2024, and interviewed during that month. The process included 4 interview rounds across 2 weeks. Round 1: HR Interview Round 2: Hiring Manager Interview Round 3: Peer Interview Round 4: Case Study (1-week prep) followed by a Panel Interview with the Hiring Manager and Head of Sales (1.5 hours) It was overall a very enjoyable experience. At each stage, you could tell the interviewers spent time looking into your profile and asked thought-provoking questions. They showed interest in your responses and compelled you to share more about yourself and your experiences. The interviewers were all personable and displayed top-tier professionalism throughout the interview process.

      Interview questions [1]

      Question 1

      What skills in your current role do you think are translatable to LinkedIn?
      Answer question

      Customer Success Manager Interview

      28 Jan 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at LinkedIn

      Interview

      interview and business role play presentation on a few interview steps, it can take over 2 months, phone screen as well. Be prepared and get to know all products and why you applied.

      Interview questions [1]

      Question 1

      why do you want to work here
      Answer question
      2