Two phone screens with recruiters, a writing sample, one Skype panel interview with associates and managers, and one onsite panel interview with managers and the director of Support. Everyone I spoke with was smart and respectful. The interviews always began casually, and ended with some more difficult questions. It's mostly important to give an answer that demonstrates your thought process. There were a few questions designed to gauge your personality, however I'm not sure what they are looking for with these questions, even after being employed here.

Contacted by recruiter for a phone screen after submitting an app online. Followed up with two scenario questions to answer as if you were a support associate, then offered a face-to-face interview with two managers of support (30min each). After that, was invited to interview with the director of support for another 30min interview.