I was contacted via email about 3 weeks after applying and asked to come for an on-site interview the next day. I not available to do so on such short notice. I replied and re-scheduled a time for a brief phone interview asking basic questions about my background and why I wanted to work with Lyft. I then came on-site a few days later with an interview with 4 different staff members. Each staff member came in individually for around 20-30 minutes and each asked me the same questions. Why Lyft, about my background, what kind of operating systems do I currently work with. If I had to rate this interview I would give it a 10/10 that they seemed interested in me and it seemed like a fit.
I then scheduled a final on-site interview for a few weeks later. I was in the waiting room with my direct competition for that role. As someone who interviews job candidates in my current job, I thought this was strange but brushed it off. We were each taken in different rooms. The first person came in without any written questions. She pretty much asked me the same basic questions about why Lyft, why the quality specialist role. Honestly, she seemed like she was only listening to half of what I was saying. She wasn't making eye contact and just kept saying things like, "okay, great!" without anything further, she just didn't seem engaged. The next person came in and immediately told me they were in hurry and would be my direct supervisor. I was asked the same questions but then a few additional ones. Greatest strength and weakness, a time when I confronted a co-worker. I was asked a very specific question about my current work that did not apply to my department and I answered with what knowledge I had and shared that I couldn't really speak specifically to specifics though. This felt like a complete 180 from my previous interview. It felt rushed, not well-thought out, and honestly they did not seem very interested in me.
Throughout the entire process, I was never shown where I would be working, told the hours for certain, discussed salary or benefits. Nothing made me "want" to work at Lyft except the benefits they post on the website. When I would ask questions about the schedule, or what the duties of the role might look like, I just kept being told they didn't know yet and are still figuring it out. I found this off-putting and it made me nervous to accept a job I knew so little about. I can't speak to salary because I never asked them and they never brought it up. I received an email the next week stating they were moving on with other candidates. The Nashville office is hiring hundreds over the next year so if you're interested, apply. Just know this is a growing start-up and the "kinks" haven't really been worked out yet so everything might change and evolve quickly.