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      Marks & Spencer

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      Related searches: Marks & Spencer reviews | Marks & Spencer jobs | Marks & Spencer salaries | Marks & Spencer benefits
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      Customer Assistant Cafe Interview

      6 Oct 2018
      Anonymous employee
      Warrington, North West England, England

      Other Customer Assistant Cafe interview reviews for Marks & Spencer

      Customer Assistant Cafe Interview

      3 May 2026
      Anonymous employee
      Leeds, England
      Accepted offer
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at Marks & Spencer (Warrington, North West England, England) in Oct 2018

      Interview

      Applied online, had to go through personality and scenario testing, relatively straight forward just need common sense. Invited to interview, signed in at reception and was met by a woman who told me to wait in the staff canteen till the lady interviewing me was ready! She came in and was really lovely told me she preferred informal interviews. We went through a few regular interview questions and then a scenario based game where I had to decide what I’d do in the situations and then filled in a reflecting sheet and described why I did the things I had chosen. She left the room and came back in to tell me I had passed and offered me the vacanncy!

      Interview questions [5]

      Question 1

      Why M&S
      Answer question

      Question 2

      What was one time you had to connect to others?
      Answer question

      Question 3

      What do you think your role as a cafe assistant will be day to day?
      Answer question

      Question 4

      What qualifies you for this role?
      Answer question

      Question 5

      One time you were innovative and made a change?
      Answer question
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Marks & Spencer (Leeds, England)

      Interview

      Applied online and completed the online assessment. Got invited for the interview after passing the assessment. In-person interview with the manager at the store at the chosen timeslot. Fairly quick interview.

      Cafe Customer Assistant (Cafe) Interview

      22 Nov 2025
      Anonymous employee
      Bristol, England
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Marks & Spencer (Bristol, England) in Oct 2025

      Interview

      The interview process is very simple with typical questions: 1) Tell me about yourself. 2) Tell me a time when you overcome a challenge or struggle. 3) How do you define great customer service? 4) Tell me a time when you need to take ownership of your work. 5) what is your greatest achievement 6) why do want to join M&S? 1st stage: aptitude test 2nd stage: assessment center with group activity (marketing strategy and customer support) Just right after assessment center, straight to interview room.

      Interview questions [1]

      Question 1

      How do you define great customer service?
      Answer question

      Cafe Customer Assistant (Cafe) Interview

      26 Feb 2026
      Anonymous employee
      Bath, England
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Marks & Spencer (Bath, England) in Jun 2023

      Interview

      I spoke to the line manager and she asked about relevant experience and a few behavioural questions about how I would speak to customers. They assess your personality and whether you are a people person and therefore suitable for the role.

      Interview questions [1]

      Question 1

      What would you do if a customer was very upset and wanted to speak to the manager?
      1 Answer