Qualifications may be necessary in securing an IT job, but head hunters at Microsoft often look under the hood for passion and self-awareness. "If you're going to be supporting the financial services industry, we'll ask if you've worked in a bank," he said. "Sometimes, it's not about having knowledge of our technology--it's about knowledge of how the financial sector operates." Because Microsoft is evolving to better understand its customers' businesses, rather than just selling software, the company is looking for different talent. "We engage the candidates to let them know what Microsoft is all about and the problems we have."