I applied online. The process took 3 weeks. I interviewed at NHS (Newcastle upon Tyne, England) in Aug 2021
Interview
In person interview with specific questions about the complaints process e.g. talking to patients, using databases and the patient experience side of things e.g. surveys, calling patients and improving quality of care.
Interview questions [1]
Question 1
How would you make a patient survey?
How would you help a patient struggling to understand English?
What kind of qualities do you have that fit the job description?
I applied online. I interviewed at NHS (Carlisle, England)
Interview
Nice interview, found questions reasonable and relevant to role. I probably over prepared as i found it easy to get through. Lots of focus of NHS values and how I demonstrate them
Interview questions [1]
Question 1
Would I confront a colleague who was using racist or homophobic language towards a patient or another colleague?
