Customer Experience Advisor applicants have rated the interview process at Santander with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 88% positive. To compare, the company-average is 61.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Advisor roles take an average of 22 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Santander overall takes an average of 36 days.
Common stages of the interview process at Santander as a Customer Experience Advisor according to 8 Glassdoor interviews include:
Skills test: 25%
Phone interview: 25%
Background check: 19%
Personality test: 13%
One on one interview: 13%
Group panel interview: 6%
Here are the most commonly searched roles for interview reports -
it was easy and simple i got a hirevue interview within hrs of i applied for Customer Experience Advisor job one way video interview Customer Experience questions etc mostly easy not that hard just feels a little wierd if you are giving it for the first time
Interview questions [1]
Question 1
describe situation you delt with difficult customer
I applied online. I interviewed at Santander in Mar 2026
Interview
It was an online pre recorded interview which ended off with games to gauge your personality and behaviour which consisted of customer service roleplay and selecting people's emotions based off images
I interviewed at Santander (Three Bridges, England)
Interview
Applied online, nothing too difficult, uploaded my CV and put all of my personal details and the usual application questions like if I worked there before or not and all the diversity and equality questions. I got a call within two weeks and the video interview as arranged within a week.