I applied online. I interviewed at TUI Group (London, England) in Nov 2021
Interview
Very relaxed and informal. Made to feel very at ease. Had a numeracy test prior to interview, fairly straightforward for the most part with a few trickier questions. Had the opportunity to chat with other staff and was shown around their computer systems. Overall very positive experience, didn’t feel once like they were trying to challenge you or catch you out, just to get to know you and see if you’d be a good fit.
Interview questions [1]
Question 1
Tell me about a time you dealt with a challenging customer and how you dealt with the situation?
I applied online. The process took 2 weeks. I interviewed at TUI Group in Aug 2025
Interview
Completed an online assessment, followed by a phone interview and an in person interview with a presentation. The presentation task was to talk about one place you’ve been to and somewhere you’d love to go. There wasn’t any other information on the presentation given to me.
Interview questions [1]
Question 1
What customers are your holidays from the presentation aimed towards.
I applied online. The process took 2 months. I interviewed at TUI Group (Bolton, England)
Interview
After a phone interview, I was asked to visit the store for an interview. I was given a math test on conversions rates and simple questions to calculate pricing based on real life scenarios.
Interview questions [1]
Question 1
They initiated a role play scenario and asked how I would greet a customer who walked in.
I applied online. The process took 1 week. I interviewed at TUI Group (Cardiff, Wales) in Dec 2023
Interview
very straight forward and simple. Get set a small mathematics test which is fairly straight forward and then a conversation with store managers. They ask about background, experience and get a feel for your personality
Top companies for "Compensation and Benefits" near you