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      UnitedHealth Group

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      Related searches: UnitedHealth Group reviews | UnitedHealth Group jobs | UnitedHealth Group salaries | UnitedHealth Group benefits | UnitedHealth Group conversations
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      Senior Customer Service Representative Interview

      20 Jul 2025
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at UnitedHealth Group (New York, NY) in Mar 2022

      Interview

      Easy the Mgr that interviewed me was super nice The interview lasted 1 hour and the only reason why it stopped there is because she had another person to interview

      Interview questions [1]

      Question 1

      What do you see for yourself
      Answer question

      Other Senior Customer Service Representative interview reviews for UnitedHealth Group

      Senior Customer Service Representative Interview

      3 Jun 2025
      Anonymous interview candidate
      Dallas, TX
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at UnitedHealth Group (Dallas, TX)

      Interview

      the interview process with unitedhealth group was very fluent, virtual interview without any connection problems. questions stayed on the screen while having to record the answer which was very helpful when trying to answer questions.

      Interview questions [1]

      Question 1

      name a time you had to deliver uncomfortable news
      Answer question

      Senior Customer Service Representative Interview

      9 Sept 2024
      Anonymous interview candidate
      Tampa, FL
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at UnitedHealth Group (Tampa, FL) in Sept 2024

      Interview

      I’ve actually applied here twice. The first time I never heard back. The second time I was offered a video interview with only 5 days to complete it. The interview process was a waste of my time both times. It takes FOREVER to get a response at every step in the process.

      Interview questions [2]

      Question 1

      How do you learn how to use new technology? How did you work through the challenge? How do you prefer to learn new technologies or technology-based tools? What help or support do you usually need while you're learning?
      Answer question

      Question 2

      A typical interaction is speaking with a member on the phone, while navigating one or several resources to best assist and making notes in our systems). Describe your experience in working in a setting such as this.
      Answer question

      Senior Customer Service Representative Interview

      1 Oct 2024
      Anonymous employee
      Denver, CO
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at UnitedHealth Group (Denver, CO) in Sept 2024

      Interview

      Assessment then self video interview submission. Process was simple and relatively easy. The self interview has unlimited retakes before submitting which is nice to not have to be put on the spot to answer questions.

      Interview questions [1]

      Question 1

      Name a time where you had to offer extra customer support.
      Answer question

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