Wilko Customer Service Associate interview questions
based on 3 ratings - Updated 17 Sept 2025
Easyinterview difficulty
Very positiveinterview experience
How others got an interview
50%
Other
Other
50%
Applied online
Applied online
Interview search
3 interviews
Wilko interviews FAQs
Customer Service Associate applicants have rated the interview process at Wilko with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 69.2% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Wilko as a Customer Service Associate according to 3 Glassdoor interviews include:
Presentation: 33%
Drug test: 33%
One on one interview: 33%
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Easy, quick interview. Informal chat with the Assistant manager. Just spoke about experience and CV and got off topic quite easily. Lasted around 30 minutes upstairs. She was quite friendly.
I applied online. I interviewed at Wilko (Greenock, Scotland)
Interview
I was invited for a short face to face interview.
Asked simple questions about interests, hobbies and qualifications.
Staff were friendly and personable, taking any pressure from the situation and putting me at ease.
I applied through other source. I interviewed at Wilko (Derby, England) in Mar 2014
Interview
You have to fill in their application form and then they get in touch with you and talk about the job what it entails. I also was shown around the shop floor where I could be working and where the fire exits were if in case of emergency. I then talk to them in interview terms of answering their questions to the best of my ability and then wait for their reply.