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      Zendesk

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      Customer Success Consultant Interview

      12 Dec 2017
      Anonymous interview candidate
      Madison, WI

      Other Customer Success Consultant interview reviews for Zendesk

      Customer Success Consultant Interview

      30 Mar 2022
      Anonymous employee
      Madison, WI
      Accepted offer
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 5 weeks. I interviewed at Zendesk (Madison, WI) in Dec 2017

      Interview

      Phone screening that was set up my my employee referral, followup phone interview with team manager, then on to in person interview with two Zendesk employees. What's cool is they were transparent the whole time (most notably the team manager stage) and she let me know during that conversation that she was passing my through to the next stage.

      Interview questions [1]

      Question 1

      Why do you want to work at Zedesk
      Answer question
      Positive experience
      Average interview

      Application

      The process took 1 week. I interviewed at Zendesk (Madison, WI)

      Interview

      Typical call screening followed by an interview with the hiring manager. If they like you they then pass you on to a series of 4 interviews and a mock EBR. Pretty standard process.

      Interview questions [2]

      Question 1

      How did you build relationships with your customers?
      Answer question

      Question 2

      Scenario of a customer who won’t talk to you. How do you go about re-activating them?
      Answer question

      Customer Success Consultant Interview

      29 Jan 2018
      Anonymous employee
      Copenhagen, Capital Region
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Zendesk (Copenhagen, Capital Region) in Nov 2017

      Interview

      3 x 1:1 interviews followed by case study and panel presentation and 3 more 1:1s. The case study required quite a bit of preparation. I had to prep and present a Business Review for a fictive customer.

      Interview questions [1]

      Question 1

      Q: How would you prefer to be managed?
      Answer question