Account Director

Permanent
Location: London
Hours: Full time, Monday - Friday, 45 hours per week
Pay: £75,000 per annum

The London Museum stands as one of the UK's most iconic and culturally significant institutions, welcoming visitors from across the globe and safeguarding collections of extraordinary historical importance. At the heart of this vibrant environment is a security operation that not only protects people and assets but also enhances the overall visitor experience.

We are seeking an exceptional Account Director to lead the delivery of a high-profile security contract. This is a rare opportunity for a proven leader to shape, influence, and deliver a best-in-class security service within a world-renowned cultural setting.

As the senior Wilson James representative, you will take full ownership of operational excellence, client partnership, financial performance, and continuous improvement - ensuring a service that is safe, seamless, and truly customer-focused.

This is more than a security leadership position - it's a chance to play a pivotal role in protecting one of the UK's most treasured institutions while delivering an outstanding visitor experience. You'll operate at the highest level, influencing strategy, leading people, and making a genuine impact every day.

If you are a confident, forward-thinking leader ready to take ownership of a prestigious contract and deliver excellence at every level, we want to hear from you.

About the Role:

You will:

• Provide strategic and operational leadership across all aspects of the London Museum security contract
• Oversee the delivery of security operations across multiple sites, exhibitions, and high-profile events
• Act as the primary senior contact for the client, building strong, trusted stakeholder relationships
• Ensure full compliance with contractual, legal, health & safety, and governance requirements
• Lead, inspire, and develop management teams, frontline officers, and event security personnel
• Drive financial performance, including budgeting, forecasting, cost control, and efficiency improvements
• Manage and mitigate security, safety, operational, and reputational risks across the contract
• Lead incident management and business continuity planning, ensuring resilience in all scenarios
• Deliver detailed performance reporting, KPIs, and strategic insights to stakeholders and senior leadership
• Champion innovation and continuous improvement to enhance service delivery and visitor experience

Why Join Us?

• Annual leave entitlement of 28 days
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Uniform and full induction provided
• Cycle to Work scheme

What we are looking for:

• Proven senior leadership experience within security, cultural venues, or complex public-facing environments
• Demonstrated success in full contract ownership, including service delivery, finance, and client satisfaction
• Strong commercial and financial acumen, with experience managing budgets and driving efficiencies
• Expertise in leading large, diverse teams across operational and event-based environments
• Exceptional stakeholder management skills, with the ability to influence at senior level
• Solid understanding of security risk management, health & safety, and regulatory compliance
• Advanced communication skills, with the ability to produce high-quality reports and presentations
• Ability to remain calm, decisive, and resilient in high-pressure or emergency situations
• Highly organised, with the ability to manage multiple priorities and complex workstreams effectively
Professional, credible, and values-driven leader committed to inclusivity, excellence, and continuous improvement

• Valid SIA Licence (Door Supervisor or Close Protection desirable)
• Strong working knowledge of security operations in a high-profile environment
• First Aid, NEBOSH, or equivalent safety/risk qualification (desirable)
• Security Risk Management qualification or relevant experience (advantageous)

Interested? Apply now and secure your future with us!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.