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The Telemarketing Company is one of the UK’s leading outbound telemarketing and customer contact agencies. With over 35 years’ experience and a 220-seat facility, we have built a strong reputation for delivering high quality voice services to organisations worldwide. Our office is in the busy coastal city of Brighton, close to the beach, the main shopping area and a short walk from Brighton station. As a family-owned business, our success is built on client satisfaction, investment in our people, and a collaborative, transparent approach Our culture We value and empower every employee, with inclusion at the heart of our culture. As a Silver Investors in People employer and a Real Living Wage employer, we are committed to fair pay, professional development and continuous improvement. We are also a Disability Confident Employer and welcome applications from all backgrounds, believing diversity strengthens our business and enhances client service. We focus on high quality conversations rather than a transactional call centre approach, supported by experienced leadership and structured training. Roles and opportunities We offer positions across inbound customer service, market research, outbound lead generation, appointment setting, sales development, and specialist areas such as claims handling. These roles provide a supportive environment in which to build skills, confidence and a strong foundation for a career in sales or service. Previous experience is helpful but not essential - what matters most is confidence on the phone, a strong work ethic and a willingness to learn, with training and guidance provided to support progression. Development and support We provide training, coaching and access to an online learning platform with over 65,000 courses. Career progression is encouraged, and many management team members have advanced internally. Employee wellbeing is supported with 24/7 access to counselling for staff and up to three family members, alongside regular social events, team activities and community initiatives. Benefits Our benefits include 28 days’ annual leave (rising to 33), monthly bonus opportunities, gym discounts and a stable, supportive working environment. We also hold Investors in People Silver and Real Living wage accreditations.
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