ASOS Reviews | Glassdoor.co.uk

ASOS Reviews

Updated 20 September 2018
306 reviews

Filter

Filter

Full-timePart-time

3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
ASOS CEO Nick Beighton
Nick Beighton
201 Ratings

306 Employee Reviews

Sort: PopularRatingDate

Pros
  • "The sample sales, the discount and the summer/Christmas parties are all massive perks to the job" (in 44 reviews)

  • "Great benefit systems, as you get 40% discount and the work environment is really great" (in 24 reviews)

Cons
  • "long hours , can be tiring and stressful" (in 15 reviews)

  • "Team leaders would go missing for hours on end and therefore my team had no one to help us except the odd team leader you could find" (in 14 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Fun place to work in a rapidly expanding the business with loads of potential!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Platform Lead in London, England
    Current Employee - Platform Lead in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ASOS full-time (More than 3 years)

    Pros

    Great culture and fun and challenging place to work that looks after you, gives lots of opportunities to develop yourself, if you take them, and promotes from within. Loads of opportunities to get involved in voluntary or other initiatives out side of your normal day job.

    Rapidly expanding business so any team you join is likely to keep on growing giving you loads of potential to grow.

    Rapidly improving tech stack , that gives lots of you a chances to work on the latest technologies.

    Great parties, for summer and Xmas, and reduced hours on Fridays in the summer so you can leave at 3pm!

    Cons

    At the moment there is quite a bit of building works on the office to cater for the expanding workforce, so it maybe noisy at times.


  2. Helpful (1)

    "Fun and Rewarding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ASOS full-time (More than a year)

    Pros

    Great offices, great people, great benefits, the BEST staff culture, your individuality is embraced and you can be (and wear) what you want, help and training to develop you in your role and beyond are available. Everything at ASOS is yours for the taking should you want to go and get it. It's easy to network and everything is attainable should you work hard enough to deserve it. A truly, truly great company to work for.

    Cons

    Teams are divided, if you get a good team, great, if you don't, you could experience some petty behaviour typical of fashion industries. Also you are VERY replaceable, which is a good thing too, but in my experience, people/managers didn't always keep to their word if they promised something.

    Advice to Management

    1. keep doing what you're doing and rewarding and supporting people brilliantly. 2. try to keep to the above even when there is no direct correlation between benefitting you

  3. "Best working environment ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ASOS full-time

    Pros

    Working at ASOS is just amazing. The company culture and the company environment is just incredible. It really feels like being part of something very cool and the company really takes care of employees and of their happiness.
    I have never worked in such an amazing environment and I’m super happy to be part of it.

    Cons

    Given the size of the company, things sometimes can get a little messy or slow. But that is part of the game and the price to pay to work at such a big scale. Things are anyways improving as the company is putting effort at making things better.


  4. "Buyer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ASOS full-time

    Pros

    Great office environment and facilities

    Cons

    A lot of people on the floor

    Advice to Management

    Be more personable, hard to with so many staff


  5. "Customer Care Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Advisor in North Watford, England
    Current Employee - Customer Care Advisor in North Watford, England
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at ASOS full-time (Less than a year)

    Pros

    Discount, sample sales and other benefits. Friendly people.

    Cons

    No flexibility (schedule, rules, etc.). Some internal processes might be unreasonable (or at least no one bothers to explain them).


  6. "Great company, poor technical function"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Garment Technologist in London, England
    Current Employee - Assistant Garment Technologist in London, England
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at ASOS full-time (More than 3 years)

    Pros

    ASOS is a great place to work - I started on a really decent salary and the social events are really good.

    Cons

    Poor understanding of technical function and the technical director is very demotivating

    Advice to Management

    Better communication is vital as the technical team are very unhappy


  7. Helpful (3)

    "Great company, poor technical leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in London, England
    Former Employee - Senior Software Engineer in London, England
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at ASOS full-time (More than a year)

    Pros

    - Good benefits
    - Awesome parties
    - Friday leave at 3pm during summer

    Cons

    - Bad leadership, very top down decisions
    - Central teams dictate how the platforms should work
    - Waterfal driven by big programs
    - Architecture decides everything before engaging the development teams, which at this point is too late to change

    Advice to Management

    Allow your technical teams to innovate and deliver fast, else all your talent is going to go away

  8. Helpful (2)

    "Generally good atmosphere but a bit of a mess at the moment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Subject Matter Expert in Watford, East of England, England
    Current Employee - Subject Matter Expert in Watford, East of England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ASOS full-time (More than a year)

    Pros

    Good benefits, sample sale, good holiday scheme, ASOS discount, free coffee and tea, good canteen, depending on the manager opportunities to get a better position

    Cons

    It feels like like im back in school sometimes and I’d rather get more money than have drinks at work etc. there’s very often no communication or a lot of miscommunication between the senior management and advisors. There’s no consistency in managing styles and there are a lot of people who should never be a part of the management.

    Advice to Management

    No more decisive od you’d rather be a cool company that lets people to be authentic brave and creative as stated or a normal call center.


  9. "Senior Applicaiton Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ASOS full-time

    Pros

    40% Staff Discounts on all items, insurance, Good pension contribution Scheme, Child vouchers if you have kids,

    Cons

    very heavy workload, Low salaries, Lots of layers of management, Almost impossible to grow or change teams inside that company. Could very unfair at times. Very harsh negotiation techniques when it comes to the offered salary for the same team of 4 each one was on a different salary

    Advice to Management

    Have a 360 review rather than one way channel of review from Managers to employees, Align your salaries with market rates. B

    ASOS Response

    19 Sep 2018 – ASOS

    Hello, thank you for taking the time to offer us feedback on your experience at ASOS. We’re pleased to hear you enjoyed the flexible benefits on offer during your time with us. In regards to your... More


  10. "Ok but training could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Picker in Barnsley, Yorkshire and the Humber, England
    Current Employee - Warehouse Picker in Barnsley, Yorkshire and the Humber, England
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ASOS full-time (Less than a year)

    Pros

    The pay is good for the job your doing

    Cons

    Left on your own and hard to find help if needed

    Advice to Management

    Everything is shown to you in one day then your left to do the job which is ok if you only had one job but different floors mean different equipment which is a lot to remember in one day


Showing 306 of 335 reviews
Reset Filters