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Beacon Health Options

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Beacon Health Options reviews about "manager"

45% positive business outlook

Reviews by job title

70 reviews
3.0
22 Apr 2022

No work life balance

Recommend
CEO approval
Business outlook

Pros

Friendly team, supportive coworkers. Managers are helpful and encouraging. Work from home.

Cons

The VCC (call center) is honestly difficult to work for. For the simple reason of holidays and time off. Upper management encourages self care and work like balance —but getting time off approved is a nightmare. There is only one person per team allowed off per day and then time off is closed. You’re better off calling off on a day that you need —and taking a point. Yes —you’re on a point system. I was told when I was hired that you’re required to work 1 holiday a year —makes since because we’re a call center. However, this was never the case. Most recently we have to work ~8 (including summer holidays; 4th of july, Memorial Day, and Veterans Day, mlk day, etc). If you work here for VCC CRL, get used to cancelling family vacations and not seeing family on holidays.

2.0
23 Mar 2022

Meh-

Recommend
CEO approval
Business outlook

Pros

Salary is competitive and nice potential for bonus - good benefits

Cons

You will be micromanaged within an inch of your life. No staff meetings. Managers don’t seem to know what their own team moves are assigned to, managers seem unaware of even basic management good practices. Initial training is good- but things change weekly and all subsequent training is canned PowerPoints or recorded videos without options to ask questions or get feedback . We are not treated as professionals - we are scolded like children. It feels more like a drive through fast food job than anything resembling clinical care.

2.0
6 Feb 2022

ICM

Recommend
CEO approval
Business outlook

Pros

Good manager, fair pay, remote.

Cons

Constant change is organizational structure.

1.0
8 Feb 2022

Management

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They have some good management

Cons

But most of the management and managers are terrible decision makers

4.0
26 Apr 2024

Care Coordinator

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great manager, non toxic work environment and team with good benefits.

Cons

Work assignments changing at the last minute

2.0
22 Mar 2022

Beacon

Recommend
CEO approval
Business outlook

Pros

Decent pay and great coworkers .

Cons

Overworked, high turnover, hard to get vacation approved, and rude managers.

1.0
3 Mar 2022
Recommend
CEO approval
Business outlook

Pros

Coworkers are ok; Benefits are decent

Cons

The job used to be manageable and low-stress even though you're dealing with mental health patients. Now it's a nightmare. The company was bought by Anthem, an aftercare coordinator who has literally no management experience somehow became a manager, and every single minute of our day started being micromanaged. They introduced a new clock-in system which loads so slowly that we need to clock in five minutes before our lunch period ends, leading us to get a 25 minute lunch instead of the 30 minute lunch that we are required by law to have. They changed the structure of calls such that we need to call clients about 5 times a day, which clients seriously hate. The whole place is a mess.

1.0
15 Jun 2021
Recommend
CEO approval
Business outlook

Pros

guaranteed 40 hour work week if you want

Cons

everything. after the company was acquired by Anthem they have been cleaning house and firing employees for ridiculous "zero tolerance" policy violations that are the fault of their buggy phone systems and unreliable vpn. managers do not care about you mental health, only department goals. will switch you to other job roles without warning, training, nor even a request. do not work for this company

Viewing 1 - 3 of 70 Reviews

Glassdoor has 757 Beacon Health Options reviews submitted anonymously by Beacon Health Options employees. Read employee reviews and ratings on Glassdoor to decide if Beacon Health Options is right for you.