Brightside Reviews

Pros

Great view over the Severn Strong team culture Good people to work with

Cons

Remote location Limited amenities on site or nearby

Pros

Relaxed environment. Mainly 9-5.30 job so good work/life balance Open plan office so all teams can work easier together. Gives you an insight into working with multiple types of insurance. Offer elevation programmes to some. Time off is usually accepted Events and incentives often Customer Service management always happy to help you where they can Days go very fast Good benefits (health plan, birthday day off)

Cons

Parking on site can be difficult Progression is not always offered CEOs change often Most people not multi skilled Lack of knowledge Some staff lazy Lots of complaints to deal with Communication could be better

Pros

Brightside is a great place to work with lots of opportunities for career development if you want them. It's a friendly and lively environment and we are rewarded for a job well done. We get additional benefits such as a day off for our birthday, excellent Christmas and Summer parties and a health cash plan.

Cons

I feel that the company could move into more flexible working options and working from home options where possible (non customer facing roles) to improve the work life balance of employees.

Pros

- Very positive steps being taken to improve employee and customer experience - Good benefits - Good work life balance

Cons

- Worked here for five years (3yrs full time, 2yrs part) there has probably been just as many CEOs all promising to make a difference but never actually acting upon their words. As mentioned above though, the current CEO Brendan is actually taking steps - the necessary ones - to turn it around, as are the senior management team. Hopefully better things on the horizon. - Not many career progression opportunities, just senior or team leader roles - Salary structure - people who have been there for 5yrs are still on the starting salary

Pros

Lots to get involved in Company embraces change Fast paced which means you learn quickly Great people Still investing in company wide events e.g. summer party, Christmas party, regular events at work

Cons

Need to recruit external experience in some areas Want to move quickly but don't always have a plan People have a tendency to focus on things outside of their direct control

Pros

Progression for those who work for it Managable opening hours/shift patterns Competitive salary Varied customer base Friendly working environment Work based incentives for increased engagement

Cons

Often little to no performance based pay rises Sales agents more focussed upon than customer service agents