Brightside Reviews | Glassdoor.co.uk

Brightside Reviews

Updated 12 Feb 2020

To filter reviews, or .
4.0
85%
Recommend to a Friend
100%
Approve of CEO
Brightside CEO Brendan McCafferty   (no image)
Brendan McCafferty
12 Ratings
Pros
  • "Good location, free parking and decent staff benefits(in 10 reviews)

  • "The 'minions' are really great people, bonding with other staff in the face of adversity(in 8 reviews)

Cons
More Pros and Cons
  1. "Business Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Consultant in Southampton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brightside full-time for less than a year

    Pros

    HR team is great, especially Richie. Trainers are very good and engaging, Beth is particularly helpful and entertaining! Exec team seem very nice and approachable. Parking onsite (most weeks). Work only 1 Saturday shift in 4.

    Cons

    Parking offsite (1 in 7 weeks). Would like to see employee private medical insurance offered as well as other protection insurances such as critical illness and income protection for employees to choose to purchase through salary sacrifice or monthly contribution.

    Brightside2019-12-03
  2. "Company on the up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Leader in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brightside full-time for more than a year

    Pros

    New leadership team bringing a more structured and smarter way of working. Good location, free parking and decent staff benefits.

    Cons

    Not much in way of career progression opportunities. Salaries could be more generous especially for those at the lower end of the scale.

    Continue reading
    Brightside2020-02-07
  3. "Mixed Bag"

    StarStarStarStarStar
    Former Employee - Programmer Office Support 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at Brightside full-time for more than a year

    Pros

    Great view over the Severn Strong team culture Good people to work with

    Cons

    Remote location Limited amenities on site or nearby

    Continue reading
    Brightside2020-02-13
  4. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Southampton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brightside full-time for more than 3 years

    Pros

    Relaxed environment. Mainly 9-5.30 job so good work/life balance Open plan office so all teams can work easier together. Gives you an insight into working with multiple types of insurance. Offer elevation programmes to some. Time off is usually accepted Events and incentives often Customer Service management always happy to help you where they can Days go very fast Good benefits (health plan, birthday day off)

    Cons

    Parking on site can be difficult Progression is not always offered CEOs change often Most people not multi skilled Lack of knowledge Some staff lazy Lots of complaints to deal with Communication could be better

    Continue reading
    Brightside2019-12-04
  5. "My life at Brightside"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Customer Consultant in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brightside full-time

    Pros

    Good work to life balance, decent benefits and helpul managers

    Cons

    Training is sometimes lacking but it is being improved at the moment and the results can be seen already.

    Brightside2019-12-03
  6. "Great place to work with lots of opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Sales Advisor in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brightside full-time for more than 5 years

    Pros

    Brightside is a great place to work with lots of opportunities for career development if you want them. It's a friendly and lively environment and we are rewarded for a job well done. We get additional benefits such as a day off for our birthday, excellent Christmas and Summer parties and a health cash plan.

    Cons

    I feel that the company could move into more flexible working options and working from home options where possible (non customer facing roles) to improve the work life balance of employees.

    Continue reading
    Brightside2019-11-27
  7. "A company that cares"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Leader in Southampton, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Brightside full-time for more than 3 years

    Pros

    The people I genuinely feel the vibe within the office is one of people that care about the product and service we provide to each and every client.

    Cons

    Business Alignment across all 3 sites

    Continue reading
    Brightside2019-11-15
  8. "On the right track to becoming a better place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Brightside part-time for more than 5 years

    Pros

    - Very positive steps being taken to improve employee and customer experience - Good benefits - Good work life balance

    Cons

    - Worked here for five years (3yrs full time, 2yrs part) there has probably been just as many CEOs all promising to make a difference but never actually acting upon their words. As mentioned above though, the current CEO Brendan is actually taking steps - the necessary ones - to turn it around, as are the senior management team. Hopefully better things on the horizon. - Not many career progression opportunities, just senior or team leader roles - Salary structure - people who have been there for 5yrs are still on the starting salary

    Continue reading
    Brightside2019-11-17
  9. "Enjoyable place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bristol, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Brightside full-time for less than a year

    Pros

    Lots to get involved in Company embraces change Fast paced which means you learn quickly Great people Still investing in company wide events e.g. summer party, Christmas party, regular events at work

    Cons

    Need to recruit external experience in some areas Want to move quickly but don't always have a plan People have a tendency to focus on things outside of their direct control

    Continue reading
    Brightside2019-10-30
  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Leader in Aust, England
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Brightside full-time for more than 3 years

    Pros

    Progression for those who work for it Managable opening hours/shift patterns Competitive salary Varied customer base Friendly working environment Work based incentives for increased engagement

    Cons

    Often little to no performance based pay rises Sales agents more focussed upon than customer service agents

    Continue reading
    Brightside2019-10-01
Found 64 reviews