Computershare Reviews | Glassdoor.co.uk

Computershare Reviews

Updated 19 November 2018
743 reviews

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3.3
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Computershare Chief Executive Officer Stuart Irving
Stuart Irving
246 Ratings

743 Employee Reviews

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Pros
  • "Work-life balance (other than the peak season from Mar to Jun)" (in 43 reviews)

  • "Lots of opportunity, work/life balance, occasional work from home options" (in 24 reviews)

Cons
  • "Their is no room for growth or salary raise and you will remain a temp employee for as long as they like" (in 14 reviews)

  • "Key team members regularly leave but senior management has yet to take any action on these issues" (in 23 reviews)

More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Current Employee in London, England
    Current Employee - Current Employee in London, England
    Recommends
    Positive Outlook

    I have been working at Computershare full-time (More than 3 years)

    Pros

    Fast paced environment, diverse and challenging projects with a good team environment.

    Cons

    Long hours but reflective in pay

    Computershare Response

    23 May 2018 – VP, Recruiting

    Hello there UK colleague! Thank you for taking the time to let us know your thoughts, and we are thrilled that you are enjoying your work and our company! Make sure to take some time off from... More


  2. "Growing and evolving company investing in its people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Test Lead in Edinburgh, Scotland
    Current Employee - Test Lead in Edinburgh, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Computershare full-time (More than a year)

    Pros

    Time and investment in people's development is really pushed with access to internal and online training actively promoted. This is made part of everyone's goals.

    An agile company going the right direction. Always striving to improve how things are done.

    Employee wellness, mental health and work/life balance is promoted.

    Since working here the last year I feel Team really means Team.

    Challenging work and projects but so varied you cannot get bored.

    Real opportunities to add value, learn varied skills and make career moves.

    The company is working hard to provide the right environment for employees to succeed, collaborate and enjoy working here.

    Flexible working options are an essential part of work today and here they are provided.

    Colleagues are friendly and open. I enjoy working here.

    Expanding the work force currently is bringing in new experience, energy and ideas.

    Cons

    Lot's of legacy products but actively working to move forward and improve or create new competitive ones.

    Some old school politics left around but overall forward thinking.

    Advice to Management

    Keep going on the current journey and direction.
    People today want investment in them and to see opportunity in their development and career.
    Flexible working in todays climate is essential and gets the most out of people and keeps that work/life balance. Keep that up!

  3. "More to life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bristol, England
    Former Employee - Anonymous Employee in Bristol, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Computershare full-time (Less than a year)

    Pros

    Nice office in Bristol, co workers are a good bunch and they support flexible working for the right people

    Cons

    Face fit culture, senior managers are out of touch with their workforce and although they talk in a caring fashion at townhalls, employee happiness is out at the very back of the que over profits margins. Senior managers are untouchable and the current trend for young gun managers just ladder climbing isn’t good as they come with very little in the way of people skills.

    Advice to Management

    Scrap your current senior manager and engage/employ people that come with a fresh view of commercial life outside of the ball and chain mentality that is currently in show


  4. "Bad Management and Toxic Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Bradford, Yorkshire and the Humber, England
    Former Employee - Manager in Bradford, Yorkshire and the Humber, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Computershare part-time (More than 3 years)

    Pros

    I can't think of any.

    Cons

    They took a fantastic place to work with a brilliant culture, and ruined it within 12 months. They deliberately mislead their clients and care only about making a profit. They can't make sensible decisions and are arrogant.

    Advice to Management

    Get a clue.


  5. "Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook

    Pros

    Great people to work with

    Cons

    Low salary for the work that’s required

    Advice to Management

    Difficult work

    Computershare Response

    1 Oct 2018 – VP, Talent Attraction

    Thank you for sharing your thoughts with us! Please know that we value your contributions and if you have a question about your compensation, please talk with your leader and/or Human Resources... More


  6. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good working environment
    Good jobs opportunities

    Cons

    Not many profits but was okay


  7. "Good employee benefits, unfair salary benchmarking."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications Specialist in Bristol, England
    Current Employee - Communications Specialist in Bristol, England
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Computershare full-time (More than 3 years)

    Pros

    Good benefits. Free parking. Onsite gym.

    Cons

    They employ new recruits on less money than existing staff.

    Advice to Management

    Sort out salary bench marking

  8. "Company is great but departments have unnecessary politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Learning Specialist in Derry, Northern Ireland
    Current Employee - Learning Specialist in Derry, Northern Ireland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Computershare full-time (More than 10 years)

    Pros

    Share plan scheme
    Charity work
    Recommend a friend bonus
    Good hours and holidays

    Cons

    Pay differences between sites
    Unnecessary politics
    Hierarchy very defined

    Advice to Management

    Treat staff like adults more with trust
    Keep up the great charity work


  9. Helpful (1)

    "Good working environment poor recognition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bristol, England
    Current Employee - Anonymous Employee in Bristol, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Computershare full-time (More than 10 years)

    Pros

    Good location with on site parking.
    Employee Share Plan
    Really friendly and helpful staff. Lots of social events and charity fund raising.
    Work can be varied depending on which team/department you are on.
    Opportunities to move around the business
    Expanding business

    Cons

    Poor recognition for staff that continuously work hard only to be told “not enough money in the pot” when it comes to annual review pay rises and bonuses.

     Pay increases are pretty much non-existent with new starters earning considerably more than existing staff that are training them.

    Lack of diversity and outdated management.

    Advice to Management

    Value your staff, set clear achievable goals to aid progression.
    Review how you communicate to employees.
    Listen to feedback and act on it.


  10. Helpful (2)

    "Lo! 'Tis Computershare I Fear: A Poem About The Dreaded Calls Centre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bristol, England
    Former Employee - Customer Service Representative in Bristol, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Computershare full-time (Less than a year)

    Pros

    Behold! I'm glad to see
    That I'm not the only one who hates this place.
    My fellow comrades feel the same, and as such, we band together
    Uniting through headset headaches, cranky callers and end-of-day fatigue
    Only to do it all again tomorrow,
    Journeying to hell and back on the cramped yet free bus.
    But still, I have made friends, and at least this means
    That I am not alone.

    Cons

    Yet this second part is yet much bleaker
    Although we are coached, we barely learn
    How to deal with aggressive, angry callers
    Because some people have real problems.
    And we get stuck on the phones at two minutes to five,
    And pay the price of sunlight for money, literally
    And get marked down on calls for such foolish things
    That don't even make sense.

    Hark, 'tis this I hear?
    The glorious sound of a promotion bonus?
    Ha! Of course not, this is folly
    They are screwing with our heads, I fear.
    After all, we are human answering machines
    And machines are mechanical, lifeless things.
    I wonder to myself, is this is what I would have become
    Had I stayed a week longer there.

    Advice to Management

    Pay attention, for now I must warn you
    That pettiness will not make you richer
    Neither will spending the day socialising with favoured colleagues,
    Or doing some colouring in.
    While your pawns put on their headsets to battle,
    Why should our calls be marked down for minor things?
    When you sit there on your office chair thrones?
    Lording it over us all, so if you will

    Please do us all a favour
    And fix this place soon
    For all our sakes
    Lest all employees there go insane
    However I'm glad to have got out of there alive
    And I'm the happiest I've ever been
    Because I don't have to work there
    Any more.


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