EE Reviews | Glassdoor.co.uk

EE Reviews

Updated 21 February 2019
590 reviews

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3.3
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EE CEO Marc Allera
Marc Allera
183 Ratings

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  1. "Step ahead of the other networks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail - Various Roles
    Current Employee - Retail - Various Roles
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EE full-time (More than 3 years)

    Pros

    Great benefit packages
    Loads of internal and external discounts
    Clear concise development plans
    Well paid
    Good company ethics
    Strong brand image

    Cons

    Hard to switch off from work when you’re in your own time. It’s expected to be on all call at all times

    Advice to Management

    Help staff get a better work life balance


  2. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Bristol, England
    Current Employee - Financial Analyst in Bristol, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EE full-time

    Pros

    Great people, friendly atmosphere, supportive managers

    Cons

    Can't think of anything

    Advice to Management

    Keep supporting your employees

  3. "5 1/2 years service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester, England
    Current Employee - Anonymous Employee in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EE full-time (More than 5 years)

    Pros

    Great benefits, discounts, healthcare and family options. Very inclusive company, you can speak to everyone at every level. Many progression options if you're willing to work hard for them.

    Cons

    Hours in frontline roles are especially long, staffing levels are too low in the majority of frontline positions. Takeover by BT has lead to a lot of uncertainty and inconsistent communication from senior leaders.

    Advice to Management

    Communicate openly and honestly with all levels of staff. There are many rumors that do not dispelled or proven until they are practically public knowledge. More structure is needed for staff development, concise training programmes for every team member level are needed without someone having to wait for a "window" to open up for their chance to progress.


  4. "Great learning experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at EE full-time

    Pros

    Working for EE places you under enormous pressure to deliver sales targets. But this type of pressure I felt was beneficial to me learning a great deal in my two or so years there. Key skills such as communication are developed and have helped me enormously going forward. Being able to cope with pressure and demands was vital in coping with my future career endeavours.

    Cons

    Sometimes due to the pressure, you might see underhanded tactics to generate sales which were one of the key reasons I was decided to leave.
    Quality of products from the company itself was pushed heavily, which is to be expected, but I personally felt the quality was lacking which made selling them difficult for me as I did not believe in the product.

    Advice to Management

    Customers were sometimes treated as money bags to be squeezed every penny out of, making the sales process quite soulless.


  5. "Commercial Finance Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at EE full-time

    Pros

    Many people good to work with.
    Good benefits.
    Company wants its people to be happy.
    Work from home once a week.
    informal dress code.

    Work from home.
    Laid back attire

    Cons

    Gone down hill since in terms of strategy and structure.
    Getting knowledge about data warehouse is difficult but not impossible.
    Analytics isn't understood nor applied effectively.
    Digital aspect is lacking.
    Work outside of normal hours to complete urgent requests with short notice and not get those hours back.


  6. "Customer Services Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Darlington, North East England, England
    Current Employee - Anonymous Employee in Darlington, North East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EE full-time (More than 10 years)

    Pros

    Great Pay, benefits are excellent.

    Cons

    Prospects can be limited, poor systems for employees

    Advice to Management

    Take a moment to remember why we are successful before changing too much to embrace new methods from BT


  7. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at EE full-time

    Pros

    Good people and fast paced

    Cons

    Change direction too often

    Advice to Management

    Share more

  8. "Customer Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at EE full-time

    Pros

    Generous discount package when working there.

    Cons

    KPI's can be a little unrealistic in some stores. Lack of internal progression.


  9. "A steady job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Customer Service in Merthyr Tydfil, Wales
    Current Employee - Technical Customer Service in Merthyr Tydfil, Wales
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at EE full-time (More than a year)

    Pros

    A great work environment to be in, great colleagues, lots of perks & decent pay

    Cons

    Progression can be difficult, all bonuses are based around statistics, not every statistic paints a fine picture


  10. "Customer advidor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor
    Current Employee - Customer Advisor
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at EE full-time (More than 3 years)

    Pros

    Staff line (75 %)
    5 friends an family

    Cons

    Disorsnigised and contradictory management
    Have to jump through hoops for promotion
    Commission structure is dependant on the entire store( if you do well and someone else doesn't you don't make any)

    Advice to Management

    Let the staff do their job...don't micro manage dont berate them, don't tell them they are just making excuses