EE Reviews | Glassdoor.co.uk

EE Reviews

Updated 18 September 2018
533 reviews

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3.2
StarStarStarStarStar
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Approve of CEO
EE CEO Marc Allera
Marc Allera
154 Ratings

533 Employee Reviews

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Pros
  • "Market leader and reasonable work life balance" (in 22 reviews)

  • "Company benefits: Free 4G contracts plus 10 40% off for friends and family" (in 17 reviews)

Cons
  • "long hours that effects work life balance" (in 15 reviews)

  • "Unrealistic targets - if a store doesn't get a foot fall of 100 new customers a week how could that store produce 100 new contracts per week" (in 22 reviews)

More Pros and Cons

  1. "Innovative fast growing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Datamart Developer
    Current Employee - Datamart Developer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EE full-time (More than 3 years)

    Pros

    Huge customer base, with BT operating in 180 countries

    Cons

    In 3.5 years no cons yet.


  2. "Customer Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistant in Nottingham, England
    Former Employee - Customer Assistant in Nottingham, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at EE (Less than a year)

    Pros

    Good benefits
    Staff Discount
    Career Progression Opportunities

    Cons

    Unachievable targets, particularly if you work at a small store.

  3. "BEST JOB EVER #LETSGOCHAMP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Sales in Enfield, England
    Current Employee - Senior Sales in Enfield, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EE full-time (More than 3 years)

    Pros

    Great commissions Great Leaders Geeat Atmosphere

    Cons

    NONE keep up the good work

    Advice to Management

    Keep Up The Good Work


  4. "Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in London, England
    Former Employee - Store Manager in London, England
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at EE full-time (More than 5 years)

    Pros

    Great commission structure, which is now gradually falling

    Cons

    poor man management team


  5. "EE On-Site Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EE On-Site Advisor in London, England
    Current Employee - EE On-Site Advisor in London, England
    Recommends
    Positive Outlook

    I have been working at EE full-time (More than a year)

    Pros

    great benefits, amazing discounts, health care

    Cons

    no cons . . . . . .


  6. "Fantastic Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at EE full-time

    Pros

    Great colleagues, working hours and benefits

    Cons

    Working hours can be longer around month end


  7. "so so"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Advisor - Full Time in Plymouth, England
    Current Employee - Sales Advisor - Full Time in Plymouth, England
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at EE full-time (More than a year)

    Pros

    good pay, discount, salary, dental

    Cons

    long hours, angry customers, don't always make commission

    Advice to Management

    respect goes two ways.

  8. Helpful (1)

    "Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Customer Service Representative in Darlington, North East England, England
    Former Employee - Technical Customer Service Representative in Darlington, North East England, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at EE full-time

    Pros

    Great benefits such as discounted phone and broadband plans.

    Colleagues are all really friendly.

    Cons

    Very poor management, lots of infighting between them and they’re reluctant to take escalations.

    Managers claim to have your back but then make you look like a fool when they give the customer whatever they want just because they’re whining on the phone long enough. They strictly adhere to the “customer is always right” rule which is absolutely ridiculous in most cases.

    You are timed on bathroom breaks and managers complain about it since it affects their weekly stats.

    Poor wage bonuses.

    If your face doesn’t fit the profile, you will not make it to management. You have to be in the management friend group to even stand a chance and they close ranks immediately if you challenge them on anything.

    Advice to Management

    Try caring less about your team stats on paper and more about the people in your team.


  9. "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at EE part-time

    Pros

    Great atmosphere, great colleagues, flexible, good management

    Cons

    Sales enviornment so pressure to hit targets


  10. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Newcastle upon Tyne, England
    Current Employee - Customer Service Representative in Newcastle upon Tyne, England
    Recommends
    Positive Outlook

    I have been working at EE (Less than a year)

    Pros

    Good benefits such as 75% off phone

    Cons

    Too much focus on customer feed back and number of times that they call back

    Advice to Management

    Focus on quality of calls by grading them and fix Albert


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