EE Reviews | Glassdoor.co.uk

EE Reviews

Updated 19 July 2018
497 reviews

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3.3
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EE CEO Marc Allera
Marc Allera
132 Ratings

497 Employee Reviews

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Pros
  • "Market leader and reasonable work life balance" (in 22 reviews)

  • "Great benefits such as heafty discount off your personal phone line 75% discount, and 5 friends and family discounts to give out every year 30%" (in 16 reviews)

Cons
  • "long hours that effects work life balance" (in 15 reviews)

  • "Completely unrealistic targets and commission structure created to reward just a few" (in 21 reviews)

More Pros and Cons

  1. "Best company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Darlington, North East England, England
    Current Employee - Customer Service Representative in Darlington, North East England, England
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at EE full-time (Less than a year)

    Pros

    A lot of support given.

    Cons

    Didn’t seen yet. If their is anything which is missing I will update it


  2. "Customer technical advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at EE full-time

    Pros

    Great benefits, fun, great colleagues, good opportunities

    Cons

    Boring, can be lonely in the job

  3. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at EE full-time

    Pros

    Exciting place to work with good prospects and salary

    Cons

    The working conditions can be challenging


  4. "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Hatfield, East of England, England
    Former Employee - Customer Service Representative in Hatfield, East of England, England
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at EE full-time (Less than a year)

    Pros

    Good atmosphere, friendly staff, plenty of benefits, lots of training

    Cons

    Very target driven, Not the beset chances to rise.

    Advice to Management

    Look to notice the more talented employees, they probably aren't in the right role.


  5. "Great Money for the job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Newcastle upon Tyne, England
    Current Employee - Csr1 in Newcastle upon Tyne, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at EE full-time (More than a year)

    Pros

    Amazing salary for the job, with quarterly bonus based on performance (up to £950 every 3 months) plus commission based bonuses every month.

    Cons

    No pay raise for becoming Lead CSR (aka Assistant Manager)


  6. Helpful (1)

    "Can be good fun, let down by dishonest managers, unethical practices, and mis selling."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor
    Current Employee - Customer Advisor
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at EE part-time (Less than a year)

    Pros

    The employee perks are good. Enjoyable and fast paced at times. Seen some good higher management too. The company attracts some really talented people. Pay is above average.

    Cons

    Training was absolutely useless. You're given big responsibilities from day one with minimal training. I had management outright lie to me about policies, and try and make me feel sorry for them because they weren't getting as much commission. Was required to come in over 20 mins before my shift and stay until 15 mins after, unpaid. When asking why I am not being paid, I was told it's in my contract (it's not), I was told I'd be disciplined otherwise (they can't), I was told I'd be letting the whole team down if I didn't come in. There is huge pressure on hitting targets and the only people that hit their targets are ones that consistently mis sell products to customers with no need. We were told to not tell the truth about company policy, but tell the customer that they can instead purchase an overpriced contract to remedy their problem.

    Advice to Management

    Look into what's being sold in your stores, and which contracts are actually being used. It's no good putting out that unethical selling is off limits when behind the scenes it's encouraged. In some stores, it's mis sell or be fired for not hitting targets.


  7. "Decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at EE part-time

    Pros

    Commission is good when platinum is achieved

    Cons

    Targets sometimes can be inconsistent

  8. "Boring company with poor leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Glasgow, Scotland
    Current Employee - Store Manager in Glasgow, Scotland
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at EE full-time (Less than a year)

    Pros

    Discounts on your phone and HBB.
    Relative basic pay is good compared to rest of mobile market.

    Cons

    KPI goal posts change all the time and are unachievable.
    Commission and bonus structure is confusing and does not inspire performance.
    Talk about customer focus, this is false, it’s about getting what you can out of a customer in a friendly way.
    Regional management are lazy and genuinely don’t know what they are doing.
    Support is none existent.
    Forced you to give good reviews so they can be top of the top 100 company’s to work for.

    Advice to Management

    Make the company fun and enjoyable to work in.
    Be competitive in the market not just relying on return business.
    Make the commission and bonus scheme easy to understand.
    Be friendly and supportive when dealing with your teams, not dismissive!


  9. "Great if your face fits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at EE full-time (More than 5 years)

    Pros

    - The yearly awards ceremony allows some employees the opportunity to stay in a fancy hotel with free alcohol - this is reserved for managers and other senior people and can provoke tension when you have to explain cost cutting measures!

    Cons

    - EE have successfully filled the top of the tree with people with little to no qualifications or real world experience and this has created a hostile and negative environment
    - managers encourage employees to break the rules to achieve targets then deny all knowledge and sack them once the deceit has been discovered
    - targets are often changed midmonth to prevent bonus payouts
    - targets are created to force sales, vulnerable people end up being sold copious amounts of unwanted products such as dongles, home broadband and PAYG sims

    Advice to Management

    Recruit experience from outside the EE bubble and improve your HR processes to support your workforce!


  10. "Terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at EE part-time

    Pros

    Sometimes you earn commision if the targets are not high

    Cons

    Expected to everything for nothing and in trouble if not


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