Ok - Customer Service Bromford Employee Review

In general the people who work here are great and help each other and want to make a difference. The aims of the organisation sound great and draw you in to feel like you can be yourself and have your say, the reality is very different.

In customer experience the senior leadership is top down, restrictive and bullying. When issues and concerns are raised even from within leadership roles these are swept under the carpet. If you question decisions or aren't a yes person you are described as negative even if you do this in a constructive way. There is also a sense of you get roles if your face fits

Team members, the overall philosophy as a social enterprise, genuinely wants to help unlock customers potential

Turn over of colleagues within the team, lack of stability, not allowed autonomy, too much oversight, lack of trust to do your job