Pros
Can not honestly think of any
Cons
Management - never worked anywhere else, have no idea what the real world outside of DWP is like. Incredibly stuck in their ways, talk a lot about "new ways of working" but unable to apply changes to themselves - more and more pointless meetings practically every day, often at few minutes notice and between appointments depriving staff of proper breaks. Overload of pointless emails, overload of pointless group chats on Lync, overload of everything that could possibly distract a WC from the clients they are seeing and then another "motivational" meeting about "providing great customer service" which is simply impossible. Diabolical system to work with (UC) where you have to put n the same information several times over and over again, unhelpful CMs and DMs blocking claims by not doing their parts on time, too much office politics - awful atmosphere to work in. Truly shocking.