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      Sage

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      Sage reviews

      Great people, but needs to become more modern - Customer Support Agent Sage Employee Review

      3.0
      13 Mar 2026
      Customer support agent
      Recommend
      CEO approval
      Business outlook

      Pros

      -you'll work with some of the smartest and most supportive people, my direct team was amazing -I had incredible managers who were supportive and advocated for me and my colleagues -they give good bonuses and fair compensation -people stay here a LONG time, would see work anniversaries for 20+ years (at one point 40 years!!) so seems like there is some longevity there -they provide reasonable benefits and have a 401k match -hybrid work, 3 days in office + 2 at home -40 hours of PAID volunteer time per year which is separate from PTO, wonderful to make a difference in our communities -there is SO much diversity, it was awesome to see, the most out of any corporate job I've ever worked

      Cons

      -there is def some imbalance between teams, support/service colleagues always miss out being able to attend events/perks in the office, oftentimes there would be catered lunches for some teams(mainly sales teams) and then they would literally offer the "leftovers" for the support/service teams -distributed teams yet they still require employees to go into the office and sit alone when every other team member will be in an office across the country, never made a ton of sense to me -they seem to not be very motivated to mentor colleagues or provide advice on how to explore more career growth, sort of stagnate approach, not sure if they are on a hiring freeze or what -their customer base is mostly aging out for a lot of their small business products, it often felt like working with dinosaur technology and no plans to improve/replace those small business products, it's 2026 and the products feel like 1996 -if you work in support or service be prepared to be answering phones for 8 hours a day nonstop, all of my colleagues experienced or ARE experiencing incredible burnout -some of the more senior members of teams that do not work directly with customers are incredibly condescending, I heard wild inappropriate things at times when I would be asking for simple advice on customer issues, it was disappointing how it would go unaddressed or swept away as "oh thats just how NAME is, they don't mean it", it was not just me but several other team members who had brought these things up consistently to trainers/management

      avatar
      Sage Response
      2mo
      Thank you for sharing such a thoughtful and detailed review of your experience at Sage. We’re really pleased to hear about the positive relationships you had with your teammates and managers, as well as your appreciation for our benefits, diversity, and community initiatives. We also take seriously the challenges you’ve highlighted. Your feedback will be shared with the relevant teams so it can be reviewed in more depth. We recognise that experiences can vary across roles and departments, and your insights help highlight where further attention may be needed to ensure consistency, fairness, and a supportive environment for everyone. As a former colleague, we’d like to thank you for the contributions you made during your time here and wish you every success and fulfilment in your career moving forward.

      Explore other reviews about Sage

      5.0
      5 Jun 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

      Cons

      No cons to add at this time

      3.0
      15 Apr 2026
      Marketing
      Recommend
      CEO approval
      Business outlook

      Pros

      -Pay’s decent -Benefits are solid -The Sage Foundation feels like proper philanthropy -Some genuinely nice people -If you’re happy treating work as just a payslip and don’t mind things being a bit dull, Sage is actually quite a comfortable place to be. That stability is a real perk

      Cons

      -Far too many layers of middle management and general bureaucracy -The Ai push is getting a bit daft -Not especially innovative, so the work can feel quite uninspiring. I’m grateful to be employed, but if you’re after something more interesting, Sage will probably disappoint. That said, some people prefer it that way, fair enough -The office / hybrid requirements feel a bit pointless -Sage doesn’t tend to do layoffs, which is good, but it does mean there are quite a few people where you’re not entirely sure what they do. A lot of meetings, essentially. Even the positives come with trade-offs

      4
      avatar
      Sage Response
      1mo
      Thank you for taking the time to share your thoughtful and balanced review. We’re pleased to hear that you value your compensation and benefits, as well as the work our Foundation do, among the areas you’ve highlighted. We also recognise the points you’ve raised around bureaucracy, innovation, and the pace and focus of change. Different people are motivated by different things at work, and it’s helpful to hear honest perspectives on how our structure, processes, and priorities can impact day‑to‑day experience and engagement. Feedback like yours helps inform ongoing conversations as we continue to evolve our ways of working, use technology more meaningfully, and improve the products and experiences we create for our customers. If you’re open to sharing further insight, we encourage you to do so through our Always Listening survey. Thank you again for your openness and for being part of Sage.
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