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      Horrific work environment that encourages bullying and HR backs it - Customer Account Manager Sage Employee Review

      1.0
      24 Dec 2014
      Customer account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      no pros to this job. Mgmt has no leaders, mid market dept is run by incompetent managers who are there to collect their paycheck and manage by fear

      Cons

      Either HR is completely disconnected from what's going on or they are involved with the mistreatment of employees. Managers will tell lies about you if they don't personally like you. Very unprofessional environment, manage through constant threats and belittlement. Revolving door environment, most employees are looking for a way out. Look elsewhere if you want to work in a professional environment and be treated like a professional.

      avatar
      Sage Response
      11y
      We are disappointed you feel this way but certainly would invite you to reach out and provide additional specifics so that we may review your experience. Please contact Michelle Mulcare at 727.826.7660 to discuss further.

      Explore other reviews about Sage

      5.0
      5 Jun 2026
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      They will work with you and teach you everything you need to know and help you as long as you help yourself and meet kpi but they help you meet it

      Cons

      No cons to add at this time

      2.0
      8 Jun 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      was hired as remote and get to have that honored, but have been openly told no career progression because of remote status. decent pay

      Cons

      Leadership instability: Seven manager changes during my relatively short tenure. Unrealistic targets: A sales quota set at 1,100% growth (not a typo). Slow product development: Getting anything actioned on the product side takes far too long. Product management turnover: Three product manager changes, resulting in no meaningful deliverables in over three years. Misaligned hiring priorities: Greater emphasis on DEI optics than on hiring people positioned to drive growth. Internal vs. customer focus: More energy spent on internal events than on product enhancements. Lack of accountability (the biggest issue): No one takes ownership. Responsibility gets passed around constantly — for example, client cancellations going unprocessed because they impact someone's numbers. Managers have openly encouraged pushing the work onto someone else rather than handling it.

      1
      avatar
      Sage Response
      1w
      Thank you for taking the time to share your feedback. We’re sorry to hear about the challenges you’ve described around leadership continuity, targets, growth, and ways of working. We recognise the impact that stability, clear accountability, and achievable goals can have on the day-to-day experience of our colleagues, particularly within sales and customer-facing roles. We shall share your feedback with leaders for their visibility as we continue to evolve how we support our teams to truly thrive at work. If you have any additional insights to share, please leave us more feedback via our internal Always Listening forum or through your manager. Thank you again for sharing your perspective.
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