Loosing touch in its values - it’s all about growth - Sales Salesforce Employee Review

1.0
24 Sept 2019
Recommend
CEO approval
Business outlook

Pros

- Great solutions - Good career paths for those who make the numbers in this ever tightening environment - Great benefits and a decent salary package - Attracts good talent and you get to work with cool people

Cons

- Poor work-life balance, it’s all about work. Late night messages and sometimes those bringing call for action for next morning.. And this is getting worse as all management layers feel the need to “contribute”.. - Customer success has changed to customer second; this is confirmed as common view in recent employee survey. It’s all about running the revenue up, on cost of some customers being outright screwed over under time pressure from us. It’s terrible to see this change, having been following this great company for many years. - You get promoted by making your numbers. You can be as disrespectful to Salesforce values as you wish to be, as far as the numbers are on the board. This is not a nice environment to work in. This is a shark tank.. - We are taught to be hustlers. We make stories of how great the prices are in certain month and how my manager has a budget for the extra discounts He would like to spend with you as a special customer. Big news: the discounts are always available for those willing to actually buy and there are no budgets for “special discounts”.. The only big diversion from this is January, when it truly is a buyers market. - It is high pressure, always. - Office is too full, and no home office allowed. - Ohana, trust, customer success - these are just words in Sales slides.

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Salesforce Response
6y
Thank you for leaving your review. What you've described goes against many of our values. I hope we can turn things around and improve your experience here. I'd like to encourage you to speak with your Employee Success Business Partner about what you've written about here. You can also reach out anonymously to our third-party provider Ethicspoint at http://www.salesforce.ethicspoint.com/ to provide additional details. Thank you!

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5.0
8 Jun 2026
Anonymous employee
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Pros

Culture, leadership, benefits, work life balance

Cons

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4.0
9 Jul 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I've spent over 8 years with Salesforce in various management and individual contributor roles, all customer or partner facing. Some of the pros: - vibrant, fast paced culture - smart, fun, aggressive colleagues - management is focused on latest tech trends and staying or becoming a leader for many of them - by and large, customers and partners are very positive about the technology - good benefits and perqs - hip urban culture at HQ - a chart-your-own-course mentality that rewards those who aggressively seek out the job they want and pursue it, or sometimes even create it

Cons

After my long tenure and many Dreamforce conferences, I'm nearly fried. To say the culture is fast paced and the focus is always changing is an understatement. The reason Salesforce always seems on top, and chasing the latest trend, and in the press, is because employees are expected to run harder, carry more, cheer loudly, and pivot constantly. It's the world's biggest startup in behavior. But at the same time, with the recent influx of top career sales leaders from Oracle and what appears to be a board-level mandate for doubling revenue, employees are being asked to do even more with even less, fill higher quotas with smaller territories, less help, and the big company bureaucracy is rearing it's ugly head. Worse still is the politics. When you hire a bunch of smart, aggressive people, and put them in an environment of outsized expectations, throw in a bunch of re-orgs and changing management, and sprinkle with uncertainty and constantly changing priorities, you inevitably get people back stabbing each other and throwing others under the bus to appear smarter and more worthy of promotion. The few at the top will get very, very rich. The rest will lose the sense of personal ownership and start to wonder why they've given up health and family

782
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Salesforce Response
1y
It's not often that you get the opportunity to respond to a review 10 years in but your comprehensive and thoughtful review has managed to hold on as one of our most popular even a decade in :) It’s exciting to see that the things we love most about the Salesforce of today — super smart colleagues, being at the forefront of tech trends and establishing ourselves as leaders in the space, great benefits and perks to name a few — haven’t changed in the past 10 years. We acknowledge the challenges you faced, such as the pace, shifting priorities, and internal politics. Your advice on maintaining our foundational vision while avoiding big-company bureaucracy is helpful as we continue to grow as the #1 AI CRM. Salesforce is committed to balancing growth with employee well-being and staying true to our core values. We appreciate your insights and dedication over the years. Thanks again for your feedback!
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