Salesforce Reviews

Updated Jul 26, 2021

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Found 8,602 of over 9,765 reviews

4.4
90%
Recommend to a Friend
96%
Approve of CEO
Salesforce CEO Marc Benioff
Marc Benioff
3,005 Ratings
Pros
  • "Great benefits (free food/drink kitchen big plus)(in 468 reviews)

  • "Great Culture and Diverse Workforce(in 435 reviews)

  • Cons
  • "Typical big company problems, can be sometimes lost in the shuffle of things(in 131 reviews)

  • "Fast Paced, High Expectations etc(in 127 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 1 year
      Featured Review

      Best

      Nov 30, 2020 - Account Executive in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Culture very serious about inclusion equality trust diversity ...

      Cons

      Culture can sometimes feel a little oppressive but maybe that’s the price for the massive upside.

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    2. 5.0
      Current Employee

      Great place to work

      Jul 26, 2021 - Account Executive in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, career progression and peer feedback

      Cons

      none to mind - onboarding was online and I truly loved it

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    3. 4.0
      Current Employee, more than 5 years

      Great company to work for, but you have to be a sponge and move at 110+ MPH

      Jun 17, 2021 - Senior Sales Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Quantity of resources to support employees on enablement, sales support, health & wellbeing, industry knowledge etc. Great Benefits - Dental & Health insurance, Monthly Wellbeing budget, discounts. Good pay, loads of incentives for selling. Salesforce do very good for the world, they have so many amazing initiatives, that genuinely make a difference and give back. They lead the way in this area!

      Cons

      The amount of training to be completed alongside your job is overwhelming, it's good , but constant and can be difficult to prioritize your job at times with the deadlines. The resources are great, but they reference other resources to other resources, it's difficult to find quick answers to things at times as you will get stuck in a rabbit hole of content. Accounts / Territories can be saturated, lot's of whitespace for AMs. So you have to be good at finding new business to be successful. There are too many measures and KPI's. Every week there is a new KPI to try ad hit. Processes to move into new roles / hiring situations take a lot of time.

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      2 people found this review helpful
    4. 5.0
      Current Employee

      A great place to work

      Jul 23, 2021 - Account Executive in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to work, excellent onboarding, great benefits, fantastic people

      Cons

      Such a shame we can't go into the fantastic offices at the moment, no Salesforce fault though, its covid :(

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    5. 4.0
      Former Employee

      OK time, good work life balance

      Jul 26, 2021 - Executive in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work life balance compared to other companies

      Cons

      Management don't always listen to employee concerns

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    6. 5.0
      Current Employee

      Great company overall

      Jul 13, 2021 - Account Partner in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great brand in market Good opportunities in terms of clients to work with and also personal development Good base pay

      Cons

      Internal politics Rapid growth always causes issues for companies in coverage / resourcing Long hours 'always on'

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    7. 5.0
      Current Employee

      Best company culture

      Jul 2, 2021 - Senior Technical Architect in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company culture, constant innovation, unlimited training and amazing colleagues.

      Cons

      Work-life balance can be improved at times. Promotion and career progression lack of transparency.

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    8. 4.0
      Current Employee, more than 3 years

      Great company to work for

      Jul 13, 2021 - Manager in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Awesome benefits - Very good work/life balance and focus on wellbeing - Focus on Diversity and Inclusion - Very competent C-Suite

      Cons

      - Salaries not very competitive compared to the market - Career progression is often difficult to obtain - Too processy

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    9. 3.0
      Former Employee, more than 3 years

      Good, if you drink the Kool-Aid...

      Jun 1, 2021 - Lead Solution Engineer in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      + A very reputable brand to work for in the enterprise software and SaaS space. + Huge range of products that can fit into all different parts of an enterprise. + Strong revenue projections and big growth aspirations. + (Mostly) clear and transparent communications from leadership and senior management. + Open feedback culture, with regular employee surveys and check-ins—with employee survey results being published openly across the organisation. + Clear corporate strategy and goals, which trickles down to each employee through the V2MoM process. + Outstanding benefits package and above-average pay rates. + Open, sharing culture, with seemingly endless resources available. + Strong support network within the SE organisation and a willingness to help from other SEs. + Lots of internal resources around talent development and career development. + A very generous education allowance (£5,000 in the UK) that can be put towards almost any course of your choice to help further your career and development. + Excellent treatment of a global workforce mostly working from home, such as home office allowances, extra days off etc.

      Cons

      - Anyone not in a direct quota carrying roles is treated as a second-class citizen, and the sales side of the business (e.g. account executives and sales leadership) is revered and constantly lauded on internal calls. - Obsessive fixation on hitting quotas and revenue targets, which drives a culture of upselling (even when the customer doesn't really need it—despite their "Customer Success" value). - It is difficult to relate the SE pay and bonus to company performance—despite ever-growing revenues and beating last year's results, this never really translates into a significant increase in pay/bonus. - Murky promotion and career progression process that gets called out every year in the employee survey, but nothing really gets done about it. Hiring budget seems to be spent on bringing in more AEs (the quality of which varies considerably). - The open, sharing culture has led to oversharing, and useful information and documents are scattered across a load of different sources (Google Drive, Quip, Slack, various Salesforce orgs)—with no single way of searching across all of these. - Lots of internal "noise", which can distract from the day job (webinars, endless all-hands calls, irritating Slack channels etc). - Internal culture can feel a bit cultish at times and there is a growing disconnect between the US and non-US workforce. You have to drink the Kool-Aid to get ahead. - The internal Salesforce org (Org62) is a mess making it very difficult to navigate, Lots of duplicate data (e.g. accounts and contacts) across the organisation, which leads to internal fighting over territories/customers. - The company swings between big corporate and scrappy startup: some internal processes are excessively bureaucratic and long-winded (e.g. requiring manager approval for a $5 software purchase), and elsewhere decisions are taken on a whim. - Some employees can feel ostracised if they don't submit to the (exceedingly) left-leaning, social justice obsessed political views of the organisation. - A globally distributed workforce means that emails and Slack messages come in at all hours of the day—depending on the team, internal meetings can start early or run late into the evening.

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      11 people found this review helpful

      Salesforce Response

      Brent Hyder, President & Chief People Officer

      Thank you for taking the time to leave such a detailed review. We appreciate your clear feedback and actionable suggestions. Our company is growing quickly, and we want to make sure our employees feel confident about where we're headed. Your review gives us some important points to address.

    10. 4.0
      Former Employee, less than 1 year

      Great benefits package

      Jun 30, 2021 - Account Executive in London, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Overall good leadership, Great benefits package, good peer relationships

      Cons

      Some big company activity-based metrics creeping into the sales management process. Questions about the number and focus of middle tier management.

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    Viewing 1 - 10 of 8,602 Reviews

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