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Salesforce Reviews
Updated 5 Dec 2023
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Found 16,801 of over 18K reviews
76% Recommend to a Friend
76% Approve of CEO
Found 16,012 of over 18K reviews
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Recommend to a Friend
Approve of CEO
Marc Benioff
5,976 Ratings
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "Many might have told about all the great benefits salesforce offers and everything is true :" (in 1868 reviews)
- "Salesforce promotes a great culture as a company and that is reflected in the employees' interactions at the company" (in 1700 reviews)
- "They hire a great bunch of people and generally people in SFDC are smart and team players." (in 1218 reviews)
Cons
- "If you are good with the managers and go out on golf events/drinking you will get good accounts." (in 327 reviews)
- "Recent layoffs mostly affected very talented folks but majority of them were from San Francisco to cut down the cost." (in 209 reviews)
- "long hours and fast moving pace so business constantly changing (not necc a bad thing)" (in 99 reviews)
- 5.04 Dec 2023ConsultantCurrent EmployeeLondon, England
Pros
Extensive learning & development, great exposure to real world challenges
Cons
Lots of innovation to keep pace with
- 2.016 Nov 2023Account ExecutiveCurrent Employee, more than 3 yearsLondon, England
Pros
Benefits are fine and the product is good, however competitiors up to Mid Market are winning market share based on UI/UX, implementation costs and speed. Commission structure was better last year.
Cons
Gaslighting is rife - Territories are unfair making quota an impossibility for a lot of reps. Regular to see reps with multiple territories which is an obvious advantage. Many managers unqualified but are there to fit a quota. WAY TOO MANY MANAGEMENT LEVELS - this causes bottlenecks, double jobbing and endless chatter messages from multiple managers. Internal communications are a disaster - they don't seem to know what they are doing as they change constantly It is normal to manage people out and try hire someone else in to the same dead territory who no doubt go through the same fate. Discrepancy between core values that do exist across the company just not in the sales department. Family friendly depending on your line manager (I've been lucky, many haven't).
4
Salesforce Response2wThank you for sharing your experience. We will be escalating this review to sales leadership to address your concerns, as the environment you have described is counter to our culture. Discrimination based on gender and family status -- or in any form -- is not tolerated at Salesforce. Everyone deserves to feel safe and be treated equally regardless of their family situation, and we expect leaders to uphold our core value of Equality. If this is not the case, as you are describing, an investigation is needed so this can be resolved. We ask that you please reach out to Employee Relations via the Concierge Article "Connect With Employee Relations" or if you prefer to remain anonymous, our third-party provider Ethicspoint at salesforce.ethicspoint.com to share more details and allow us to investigate the matter directly. Thank you again for your feedback.
- 3.08 Nov 2023Customer Success ManagerFormer Employee, more than 1 yearLondon, England
Pros
Salesforce do an amazing job at hiring great talent and people. The people make the culture and is the reason I like the company.
Cons
I think it's easier to list them: - Massive lay offs without any thought for the implcations (removing experts and not replacing them) - Focus on Signature and diluting the value of Premier. Major churn over the horizon, as soon as customers realise how much they are spending for a service they arent using, - The mood at Salesforce is very glum, no trust in management and jobs don't feel safe. - Especially in success the promotion route is very limited, managers never move on, and you are fighting with everyone else for a promo.
4Salesforce Response4wThank you for taking time to leave your feedback. We understand that any workforce reduction is difficult, and we empathize with the impact it has had. These decisions aren't taken lightly, and were driven by the need to adapt to changing business circumstances. We've listened (and will continue to do so) to feedback from employees requesting more transparency into our promotion process, and have taken active steps to update the process to provide more visibility and insight into what goes into promotions. We know we have opportunities for improvement and will continue to stay focused on evolving our processes. While the organization has certainly undergone many changes, what remains the same is our commitment to our core values and our employees. Thank you again for sharing your experience.
- 2.023 Nov 2023Account ExecutiveCurrent Employee, more than 1 yearLondon, England
Pros
Product suite is good and quite complete. Benefits are generous, above average.
Cons
Culture is toxic in Sales. Pressure is always expected, but even high performers are not treated properly.
2 - 3.05 Dec 2023Techforce AnalystFormer Employee, more than 1 yearLondon, England
Pros
Benefits Wage Location Perks Hardware
Cons
Upper Management (Director level upwards) Toxic atmosphere Lack of teamwork
1 - 1.021 Nov 2023Account ExecutiveCurrent Employee, more than 5 yearsLondon, England
Pros
Some good benefits and good software that you can be proud selling.
Cons
- Extreme hierarchy. - Most managers treat you just like a number and they have no business being people managers. - Low-key bullying going on in most teams. - Lack of progression opportunities. - High migration of talent out of the business. - Favouritism- I have watched some people being set up for success and some people set up to fail from the beginning. - Boys club.
9Salesforce Response2wThank you for your feedback. We are concerned by what you've written in your cons and want to investigate further. Bullying is not tolerated at Salesforce, and we strive to create an environment where everyone is seen, heard, valued, and set up for success. We are deeply sorry that this has not been your experience. Please help us learn more by reaching out to Employee Relations via the Concierge Article "Connect with Employee Relations" or if you prefer to remain anonymous, our third-party provider Ethicspoint at salesforce.ethicspoint.com to share more details and allow us to investigate the matter directly. Thank you again for taking the time and sharing your experience.
- 4.020 Nov 2023Account ExecutiveCurrent Employee
Pros
Great company with great products. Expanding into AI products which will help Sales in future
Cons
2022 & 2023 have been touch years for the tech sector and Salesforce no different. Constant requirement to perform but this is to be expected in a Sales role. Economies like UK are slowing down and this makes it difficult.
- 4.030 Nov 2023Account ExecutiveCurrent EmployeeLondon, England
Pros
good pay, great office and 111 give back model
Cons
high pressure, poor acquisition strategies
2 - 5.026 Nov 2023Senior Program ArchitectCurrent EmployeeLondon, England
Pros
The 56 volunteer hours you get every year is great to have a social impact
Cons
No, at the moment! It is a great place with lots to learn!
- 4.020 Nov 2023Senior Account ExecutiveCurrent Employee, more than 5 yearsLondon, England
Pros
dynamic fast paced - exciting and varied. Kudos working for a well known brand name
Cons
Corporate life - very data driven, too much at times
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Salesforce Reviews FAQs
Salesforce has an overall rating of 4.0 out of 5, based on over 18,454 reviews left anonymously by employees. 76% of employees would recommend working at Salesforce to a friend and 65% have a positive outlook for the business. This rating has decreased by -8% over the last 12 months.
76% of Salesforce employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Salesforce 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.8 for career opportunities.
