Hello Heart Reviews

The list is almost too long… Leadership manipulates, gaslights, and pushes the fake narratives that will end up burning you if you act on them (example: “we are a feedback culture - you have to be comfortable giving and receiving feedback”…but if you dare, it will absolutely be held against you). Absolutely NO transparency from top down. Regardless of your performance, you will be on the chopping block if your salary is too high (which is what they use you to get you in the door). Leadership is insecure and questions/micromanages all the way down. You will spend 80% of your time explaining and justifying the work you do, only to have it doubted and questioned because leadership feels they can do it better. If you don’t have mental health issues before you join Hello Heart, you WILL after you join.

Toxic leaders in the CX org have ruined an organization that used to show great promise. There is no accountability from executive leaders which allows people managers too much freedom to publicly shame team members that ask questions. The company is built on buzzwords (efficiency, feedback culture, strategy, scale) without anyone taking the time to understand how to actually put them into practice. Instead, they just shout the words louder and threaten your role through the “keeper test.” The cliques within the organization are reminiscent of high school where leaders publicly discriminate against team members they don’t like. In recent months, many of us were removed from roles without any sort of corrective conversations - the new leader just didn’t like them. Emotional intelligence is the largest deficit across leadership and people are abused daily. The toxicity is rampant and they're clearly trying to cover their tracks with all the recent fake five star reviews.