Holiday Extras Reviews

Updated Jul 31, 2021

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Found 191 of over 195 reviews

3.5
52%
Recommend to a Friend
82%
Approve of CEO
Holiday Extras CEO Matthew Pack
Matthew Pack
136 Ratings
Pros
  • "Holiday Extras really care about welfare of their staff and everyone looks out for each other(in 27 reviews)

  • "Flexible hours, can work from home, time banking all help with childcare needs plus a great working environment and really lovely people(in 26 reviews)

  • Cons
  • "It's been mentioned before and HX can say all they want that it doesn't exist but it does(in 21 reviews)

  • "Call centre not appreciated and treated different from rest of company(in 12 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee, more than 10 years

      A fantastic place to work for 13 years.

      Jun 22, 2021 - Data Engineer in Folkestone, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      In technical roles, people are given a great deal of freedom to work with leading and bleeding edge technology. If it can help get the job done, you have the opportunity to prove it. The company started its move to AWS in 2009, that was early. We were very early and enthusiastic adopters of PPC. Employees have always been given great Apple machines to work on. There's a great sense of democracy, all code goes through pull requests, design decisions are debated and all opinions are counted. Data leads the way at Holiday Extras. Everything is split test. The workflow has been Agile in some sense or other since about 2010 - again, early adopters in that area. The tech teams have 10% of their time to themselves to work on their own ideas. A conference is held (biannually) to discuss and promote the benefits gained from these projects. Remote working has been encouraged for years, long before COVID. A forward thinking program of year-in-industry student placement has led to many students being offered work after their studies, staying on long after their initial commitment, becoming senior engineers and allowing them to concentrate on exams rather than job hunting in their final year. All new starters, including students, are encouraged to deploy something on their first day. The change may be trivial but you see the entire deployment process and meet people from many areas with different skillsets in the process. The benefits package is very good. Matthew the CEO deserves great credit for putting such an emphasis on tech at such an early stage, far ahead of many others in the industry. He's brought in top-quality people as both employees and consultants, and driven the company forward with strength and determination. Holiday Extras has always taken pride in taking care of its employees, the People Team are and have always been excellent and forward thinking. Above all I think it's a meritocracy where hard work is well-rewarded.

      Cons

      The travel industry is undeniably having a difficult time. There will be work that needs turning round super-fast as priorities change and the situation evolves. But that's exciting!

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    2. 2.0
      Former Employee, more than 1 year

      Not the kind of company they want you to think they are

      May 6, 2021 - Customer Service Agent in Hythe, Kent, South East England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It's better than being unemployed

      Cons

      They lie about future opportunities and leave you lingering in false hope The pay is poor The management put on a false friendly front all the way through interview and are then as strict as you can imagine in the job Toilet breaks are timed - you have 5 minutes to get to the loo (at least 1 minute walk each way to/from the department) and if you go over that, even by a few seconds, you are reprimanded by a manager. Targets are constantly pushed higher and higher, to the point they are unattainable. The whole place is full of smug management who swan about making sure you know they're much richer than you. Holiday Extras sell themselves as being a very welcoming, friendly, open, fun and progressive company to work for. The truth is the polar opposite. It's a closed shop. They don't promote from within, they higher in from outside and keep 'the little people' at the bottom. The hours are totally inflexible. They will tell you the hours will be flexible, but once you start, you get given your hours and if you ask to change them you're made to feel like you're asking for something horrendous. You're very unlikely to get them changed, and if you do, they'll hold it against you like an ex-spouse.

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      4 people found this review helpful
    3. 4.0
      Former Employee

      A good place to start your career and gain knowledge and professional experience.

      Jul 16, 2021 - SEO Copywriter in Hythe, Hampshire, South East England, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible working environment, positive and inclusive company culture.

      Cons

      Not so clear career progression opportunities.

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    4. 2.0
      Former Employee, more than 8 years

      Sad times

      Jul 25, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fantastic colleagues that make every day worth while.

      Cons

      When the going was good everyone was equal, when it started becoming difficult, only those who’s faces fit remained regardless of your commitment or length of service.

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    5. 1.0
      Former Employee, more than 1 year

      Awful

      Jul 31, 2021 - Call Center Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      None- not even the wage is worth it at the end of the day. Awful place

      Cons

      Treated worse than dirt if youre in the call centre. Every other department is given better opportunities and benefits

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    6. 5.0
      Current Employee, more than 5 years

      The Best Company

      Jun 16, 2021 - Commercial in Folkestone, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The people and customers are at the heart of Holiday Extras. In such challenging times, I have never known a company to be so transparent with its people and look after its customers so well. The leadership team is also close to the people to ensure they involve everyone's views and opinions in the decisions they are making.

      Cons

      No downsides that I can think of.

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    7. 5.0
      Former Employee, more than 5 years

      What a Company

      May 21, 2021 - Travel Consultant in Folkestone, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Best company I've worked for, from the way they treat their staff, to the way they handle adversity in a global Pandemic. the wellbeing of the staff, their families and the morals of this company are so good, its a great place to work, and I only left to concentrate on a new business venture, I wish HX all the very best for the future, I will always remember my time here, its been an honour to work for you, thank you

      Cons

      sometime it rained a little bit lol

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    8. 5.0
      Former Employee, less than 1 year

      My experience at HX

      Jun 18, 2021 - Travel Consultant in Lympne, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      A great positive energy and outlook on the workplace and working lifestyle - very good training given - lovely building to work in.

      Cons

      The location (newingreen) is a bit far and hard to get to if you don't have a car.

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    9. 5.0
      Current Employee, more than 5 years

      Great place to work

      Jun 28, 2021 - Marketing Assistant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, good management and positive environment

      Cons

      Recent downsizing due to pandemic's affect on travel

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    10. 3.0
      Former Employee

      Good learning curve

      Jun 22, 2021 - Software Engineer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great opportunities to come in and learn. holiday extras have done well to work with local universities to bring on graduates and progress them to strong mid developers

      Cons

      It’s somewhat difficult to move past the mid level engineering stages. There wasn’t a clear progression opportunity and some promotions felt to be tenure based rather than based on performance. They also have a strong family culture but I felt this to be a bit of a cover for internal politics and “knowing who you needed to know”

      1 person found this review helpful
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