Holiday Extras Reviews | Glassdoor.co.uk

Holiday Extras Reviews

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Found 130 reviews

3.9
StarStarStarStarStar
Rating TrendsRating Trends
78%
Recommend to a Friend
91%
Approve of CEO
Holiday Extras CEO Matthew Pack
Matthew Pack
97 Ratings
Pros
  • "Flexible hours, can work from home, time banking all help with childcare needs plus a great working environment and really lovely people(in 21 reviews)

  • "Employee wellbeing and work/life balance(in 14 reviews)

Cons
  • "Call centre very separate to the rest of the company(in 9 reviews)

  • "High expectations, sometime difficult to get work/life balance(in 3 reviews)

More Pros and Cons
  1. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holiday Extras full-time

    Pros

    Great community spirit and benefits!

    Cons

    Pay is lower than it should be

    Holiday Extras2018-11-02
  2. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Holiday Extras part-time

    Pros

    Felixble working Great team atmosphere

    Cons

    Change of opening hours affected a lot of staff

    Holiday Extras2019-04-10
  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Video Editor in Hythe, Kent, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holiday Extras full-time for more than 3 years

    Pros

    Great benefits Friendly staff Lovely building and location Flexible working Bonus scheme

    Cons

    Uneven progression structure in some teams

    Holiday Extras2019-03-26
  4. "I miss it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - SEO Copywriter in Hythe, Kent, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Holiday Extras full-time

    Pros

    Great career progression - if you're willing to work for it. I began in the Contact Center and worked my way up to the SEO team. I worked hard in order to move up, but I'd argue that's exactly how it should be. What's more I felt my hard work was rewarded. I always felt like I was trusted in my role, which makes a huge difference to work output. Your ideas are always listened to, and if possible, people give you that...

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    Cons

    Having started in the Contact Center, I know how tough that area of the business can be in comparison to the rest of the business due to the nature of the work however I do think that they are treated far better than other people in the same line of work.

    Advice to Management

    Keep doing what you're doing - keep pushing the values, maintain the culture as best you can and keep looking for ways to treat your staff because happy staff definitely makes for a successful company.

    Holiday Extras2018-12-28
  5. "Fun, challenging and friendly place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Agile Coach in Folkestone, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holiday Extras full-time for more than 3 years

    Pros

    I've worked here for three years now and have no intention of leaving. Holiday Extras is the best company I've worked for due to the great atmosphere and culture they work hard to create. It's a fun place to work with all the extras they give you (BBQs, birthdays off, constant treats and rewards) but that's a small part of why I love it here. Whilst it's fun, there's no shortage of hard work and challenging targets...

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    Cons

    They're still working on the pay structure and clarity around that, but it's improved in the past few months. As with any company there are the usual problems with certain individuals and management styles but overall these get addressee quickly if they're really issues. As the company is growing, the culture is unfortunately getting diluted so that's something everyone needs to work hard at to keep.

    Advice to Management

    Listen to your experts, keep pushing us to succeed and continue working on the pathways work to clarify salaries and progression.

    Holiday Extras2018-12-28
  6. Helpful (4)

    "Clicky"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I have been working at Holiday Extras

    Pros

    BBQs in the summer, fun activities when you’re allowed to take part.

    Cons

    Very clicky business, it’s not what you know it’s who you know. Impossible targets and high turn over of staff, you feel constantly stressed and next to no support. Expect no work/life balance.

    Holiday Extras2018-12-18
  7. "How work should be!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holiday Extras part-time for more than 5 years

    Pros

    Development and progression opportunities Employee wellbeing and work/life balance Benefits and profit share Innovation and growth of business Great teams, values and culture

    Cons

    Basic pay could be better against market-it’s fair but not competitive Leadership could work more strategically and effectively as a team-too in the operational detail of individual areas

    Advice to Management

    Stick to the great growth strategy in place and don’t be afraid to transform and change the business for the better to achieve this. Trust in the amazing teams you have!

    Holiday Extras2018-10-24
  8. "Great, but always room for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Holiday Extras full-time

    Pros

    Holiday Extras has a great attitude to accommodating staff welfare – most particularly flexible working hours when it comes to making appointments, last-minute family priorities and general life admin that doesn't warrant taking holiday. The people are generally great and the company has a good overall culture when it comes to balancing work and personal commitments.

    Cons

    For all the benefits, flexibility, training and fun activities available to staff, sometimes you just want a salary and/or job title that reflects and rewards your contribution to the business fairly, because as wonderful as summer BBQs may be, they certainly don't pay the mortgage. Pay and progression seem to be a very taboo subject despite the forward and progressive attitudes in other areas of the business.

    Advice to Management

    Pay reviews and the progression of staff needn't be shrouded in mystery – open up the system and bring clarity to your benchmarking process. The secrecy is frustrating and leads to contempt, and I'm sure even resentment in some cases, which should never be the case. Furthermore, invest in developing the skills of your staff rather than relying so heavily and willingly upon external resources. Leaders are more readily...

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    Holiday Extras2018-10-10

    Holiday Extras Response

    October 23, 2018Deputy CEO Holiday Extras

    Thanks for taking time to leave this review. We really pride ourselves on supporting our team in balancing their working and personal lives so pleased to hear your comments about our culture. While we were sad to hear some of your other feedback, we thank you for your honesty ...

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  9. "Good Employer"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 

      I worked at Holiday Extras full-time

      Pros

      Really care about you and what you think about the company

      Cons

      Can be somewhat dry in the call centre

      Holiday Extras2018-10-09

      Holiday Extras Response

      October 23, 2018Deputy CEO Holiday Extras

      Thanks for your review. It’s great to hear your feedback about caring for our team. Our amazing people are key to our ability to provide the best service to our customers so investing time to make them feel valued is really important to us. We’re sorry to hear that you felt this ...

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    • Helpful (4)

      "Great in so many ways, but not as progressive as they think..."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Senior Role in Hythe, Kent, South East England, England
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Holiday Extras part-time for more than 3 years

      Pros

      I LOVED my time here, but it's not without its faults. My actual role was brilliant within the creative team, I loved the flexibility, team support, and how transparent the company was with goals and objectives. Progression is there to an extent if you're hungry and willing to adapt to the business needs, but you will find the ceiling quickly.

      Cons

      Money. Every single time I was promoted, I was given a below standard pay rise. So in effect, I was working a year on a previous pay and having to 'prove' myself to actually get the pay I deserved. Money isn't everything but not being paid fairly for your role isn't acceptable. I was only eventually paid the industry standard on deciding to leave. There's also an unsaid issue of hiring new staff in on higher wages than...

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      Advice to Management

      Believe in your staff, and stop making decisions just based on profit. Yes, some of these decisions may make you lose some money in the short term, but you'll gain in the long term (Just look at Nike, the new demographic shift has paid off!) ... and please, stop hiring consultants that say 'YES' to everything to please you, it's the people who aren't afraid to go against you that you should listen to as they actually...

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      Holiday Extras2018-09-20

      Holiday Extras Response

      September 27, 2018Deputy CEO Holiday Extras

      Thank you for leaving a review. We’re pleased to hear that you loved your time at Holiday Extras - this is our aim for every person who works here. We were however sad to hear about some of the points you’ve raised, particularly around pay and progression so wanted the opportunity ...

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    Found 130 reviews