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Holiday Extras Reviews

Updated 3 March 2017
80 reviews

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UK - All Cities Full-time Part-time

4.4
Star Star Star Star Star
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Holiday Extras CEO Matthew Pack
Matthew Pack
65 Ratings

80 Employee Reviews

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Pros
  • Remote and flexitime working; if you want to work from home you can and choose hours that suit you home life (in 12 reviews)

  • when you work at Holiday Extras (in 17 reviews)

Cons
  • The hierachy in the business is really fluid (which also has it's good points) which makes career progression a tough prospect (in 3 reviews)

  • Would love the senior management to spend some time doing our work so they know the problems we have to overcome (in 3 reviews)

More Pros and Cons

  1. "Just great!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ashford, Kent, South East England, England
    Current Employee - Anonymous Employee in Ashford, Kent, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holiday Extras part-time (More than 3 years)

    Pros

    * I can discuss so many pros of working here! The culture is to work hard in an enjoyable atmosphere, with colleagues who (On the whole) embrace change and are keen to improve and develop - leading to a fairly fast paced atmosphere that is fun and lively.
    * I have never worked somewhere that is as flexible and supportive; I work part-time and am able to flex my hours to suit my family and other commitments, with no fuss. The level of trust is just great.

    Cons

    * Salaries are not the best but more than made up for by work-life balance and working atmosphere.
    * Can be difficult in regards to career progression, options are limited in my area but not necessarily in all areas within the business. However, I have managed to expand my role and responsibilities as I identified I wanted more challenge. You are given the opportunity to step up.

    Advice to Management

    Be consistent with messages and strategy and how this is shared to the workforce.


  2. "Very Enjoyable!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holiday Extras full-time (More than 3 years)

    Pros

    - Always a pleasure coming into work, most days are fun - never get the feeling of wanting to take the day off. The company is very flexible letting you work how you want to, in terms of which hours you want to do and being able to work from home.
    - Great culture, lovely office with very friendly employees. Everyone seems to care about the company and want the most from it.
    - Leadership team are very accessibly and transparent. They do truly seem to care about the company.

    Cons

    - It's not the best of places if you want to advance your career and salary is too low for the industry.
    - The benefits are pretty bad. Lack of health or dental insurance unless you've been there for many years. No gym discounts (even though they say they have). You only get 20 days holiday per year (+1 for birthdays).
    - Overall, the company do try their best but seem to try and do it very cheaply. Also, the desk chairs are very bad (as a developer, this is quite important to me).

    Advice to Management

    It's a great company but invest more in your staff. Morale in the web team isn't amazing, you can't keep pushing for more while not giving any more back.


  3. "Contact Centre Team Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager
    Current Employee - Team Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holiday Extras full-time (More than 3 years)

    Pros

    The company is fantastic and has a clear identity, outlined by it's recently revamped values. I've always felt a part of the HX family from my first day and this is a key contributor to their continued successes. The support network is fantastic and there is plenty of room for progression if you're willing to work hard and seek out your opportunities. The business invests heavily in it's people and is dedicated to promote internally and offering out a number of secondments for members of staff within my time here. The addition of the new building shows the ambitions of the company and I feel that all the top level managers are committed to making us the best we can be.

    Cons

    The main reason why I've given this a 4* rating overall and not 5* is that I feel the salary isn't fairly reflected for the level of work in my role. Team sizes have grown far too big in the past, and this is something that the business has identified and committed to not wanting it to get to those levels again, which I hope they see through.

    Advice to Management

    Continue doing all the things that make us a fantastic environment to work in and keep improving the communication lines. The recent work of David Norris is commendable and has brought many positive changes. I would also encourage them to re-visit their pay for staff that are promoted internally, as there isn't much in the way of success criteria to move up to a new pay band etc.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    "Bullying Call Centre Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent
    Former Employee - Call Center Agent
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Holiday Extras full-time (Less than a year)

    Pros

    Free parking and coffee although the drinks machines often breakdown due to not being industrial use machines. Not many pros

    Cons

    Say Top 100 Company - how on earth did that happen as it's definitely a bullying environment in the call centres. No other department has to work weekends or evenings so the call centre staff feel the lowest of the low and the managers shout at you for going to the loo

    Advice to Management

    Board level managers need to stop believing the lies told by call centre managers! There are loads of unhappy bullied ex employees and current call centre staff members but you literally don't get a say without being told to shut up and take another call.

    It's appalling how you get screeched at by some team leaders in the shortbreaks call centre

    Holiday Extras Response

    7 Mar 2017 – Associate People Director

    We are really sorry to hear you feel this way and would like to talk more about this with you. We're really proud of our culture, and our approach to wellbeing which ensures everyone has a voice and ... More


  6. "Forward thinking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Consultant in Hythe, Kent, South East England, England
    Current Employee - Travel Consultant in Hythe, Kent, South East England, England
    Recommends
    Approves of CEO

    Pros

    A great company to work for. Very supportive of employee needs and are constantly looking for ways to develop the business. Regular incentives and social events. Home working catered for after satisfactory performance is proved and maintained.

    Cons

    Sometimes it can be a bit of a struggle to book holiday, due to the need to maintain a base level of service for customers. Not really a con, but I have found it a struggle in the past to book a particular period of time off in advance for a family holiday.

    Advice to Management

    Keep up the great work!


  7. "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Hythe, Kent, South East England, England
    Current Employee - Software Engineer in Hythe, Kent, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holiday Extras full-time (More than a year)

    Pros

    Great team, great people, great culture. New director of tech driving change. 10% time to work on what you want. Flexible hours, work from home. Exciting new brand and approach to product happening currently.

    Cons

    Sometimes lacks clear leadership, but improving in this area. Somewhat of a "everything is awesome" attitude, in most ways merited but gets in the way on the couple of things that really need work. Designer to engineer ratio is poor. Physical workspace (open plan) isn't great. Lots of legacy and technical debt, although now being managed much better.


  8. "Great, vibrant company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Holiday Extras full-time

    Pros

    Flexible working, progression available, employee surveys, people's skills are utilised well, opportunities to develop can be organic

    Cons

    Hot desking doesn't work for everyone, sometimes top down communication is poor

    Advice to Management

    Make more coaching resources available for employees to troubleshoot


  9. "Amazing Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holiday Extras (More than 8 years)

    Pros

    Their Anytime+ flexible working policy allows me to balance home and work.

    Cons

    None that I can think of

    Holiday Extras Response

    23 Nov 2016 – Associate People Director

    Thanks for your review. We're really proud of our approach to flexible working and have worked hard to make it a success. Knowing that it helps you strike the right balance with your home life is ... More


  10. Helpful (5)

    "Smoke and Mirrors"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Ashford, Kent, South East England, England
    Former Employee - Anonymous Employee in Ashford, Kent, South East England, England
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    If you manage to put up with managers prancing around constantly talking about themselves and how great they are and how great their little work family is long enough, you will become like them; then you will be a manager.

    Cons

    The whole company is built on cons and smoke and mirrors, people there are brainwashed robots ripping people off that don't know what the reality is,

    Advice to Management

    Stop being so self-righteous; you are not that great in the real world all get off your egotistical power trips.

    Holiday Extras Response

    23 Nov 2016 – Associate People Director

    Thanks for your feedback. We're sorry to hear that you feel this way and would really like the chance to discuss this with you further if you're able to get in touch with us at ... More


  11. Helpful (1)

    "Super place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive in Ashford, Kent, South East England, England
    Current Employee - Executive in Ashford, Kent, South East England, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Holiday Extras full-time (More than a year)

    Pros

    Lovely team, great coffee, friendly environment, lovely open plan office, good career opportunities and opportunities to stretch yourself if you like to be challenged! Supportive management.

    Cons

    A small number of people who work here don't realise how good they have got it and the hard work people put in around the business.

    Advice to Management

    Keep it up! :)



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