ICON Reviews
Updated 20 Jan 2020
Recommend to a Friend
Approve of CEO
Steve Cutler
73 Ratings
Pros
"Work life balance learning opportunities" (in 87 reviews)
"good pay good benefits healthy enviroment" (in 48 reviews)
Cons
"less work life balance in the industry" (in 45 reviews)
"work life balance, direction from senior management is limited" (in 22 reviews)
- Helpful (1)
"Clinical database programmer"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsI have been working at ICON full-time
Pros
Great team to work with Great company with good vision
Cons
Demanding clients on projects Tight timelines Compensation can be better
ICON2018-12-06 "it worsened over years"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendPositive OutlookDisapproves of CEOI have been working at ICON full-time for less than a year
Pros
friendly environment amongst peers; above-average salary
Cons
I had a very bad line manager, who was not interested in my development and only cared about the project metrics. More generally, the company brags about their values, but they don't really practice them. On the technical side, they still use very old and obsolete systems that can't keep up with the advancement of the clinical research industry.
Advice to Management
Stop trying to be the next IQVIA and focus on finding your own company identity and what makes you different from your competitors. Value the ones who deserve it and encourage creative solutions.
ICON2019-12-06"Good place to start"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookNo Opinion of CEOI worked at ICON full-time for more than a year
Pros
Location is good and colleagues are nice
Cons
Lack of support on career progression
Advice to Management
Build good relationship with staff from all levels
ICON2019-09-25"Medical Technologist"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
RecommendsNeutral OutlookApproves of CEOI have been working at ICON full-time for more than 3 years
Pros
Great place to work and very friendly. Good facilities
Cons
Salary is too low for staff
Advice to Management
Increase in salary in order to keep staff
ICON2019-08-09- Helpful (1)
"Profit over people"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo Opinion of CEOI worked at ICON full-time for more than 3 years
Pros
The company has previously acquired a number of organisations with talented people and brands that were leaders in the space with good global reach.
Cons
Unsustainable people business model that focuses solely on the “numbers” at the expense of supporting talented people achieve and sustain future growth in their areas by working together (Extensive travel restrictions, high workloads, lack of investment in people and very high team turnover).
Advice to Management
Focus on the people in your business to generate future long term sustainable growth for your shareholders.
ICON2019-08-03 - Helpful (1)
"Nice company to work for."
StarStarStarStarStarI have been working at ICON full-time for more than 3 years
Pros
The company values are good.
Cons
Not offer enough flexibility to employees.
ICON2019-07-03 - Helpful (2)
"Do not recommend"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookDisapproves of CEOI worked at ICON full-time for more than a year
Pros
Didn't have to work long hours.
Cons
Looking back at this role, I realise now how poorly run the organisation was. Uncollaborative and poorly-trained management. Lots of unhappy and unfulfilled people in the office which was normalised by management. HR also didn't have a clue what they were doing.
Advice to Management
Train your staff better. Some line managers didn't have a clue what they were doing.
ICON2019-05-01 - Helpful (2)
"Change is slow"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendPositive OutlookDisapproves of CEOI worked at ICON full-time
Pros
Great employees with a solid understanding of their roles and responsibilities. Some very proactive teams that fix issues at the source.
Cons
Lots of change over the years which has eroded the culture, some senior managers are very reluctant to change.
Advice to Management
Believe in your people and their expertise.
ICON2019-03-10 "A Company in Decline"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
Doesn't RecommendNegative OutlookNo Opinion of CEOI worked at ICON full-time for more than a year
Pros
If you like getting paid at the low end of your salary band, this is the place for you. If you like a sense of better times past and an inescapable feeling of pessimism, this is the place for you.
Cons
Management refuse to learn about the companies and services they acquire and so fail to adapt to keep staff and clients
Advice to Management
Listen to your staff to understand the service line of which you are now in charge, despite never working in it
ICON2019-03-29"employee engagement"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Compensation and Benefits
- Senior Management
I worked at ICON full-time
Pros
career progression, good benefits, hr engaged
Cons
long hours, lack of support
Advice to Management
better communication
ICON2019-02-02
Join the ICON team
Found 865 reviews