ICON Reviews | Glassdoor.co.uk

ICON Reviews

Updated Oct 14, 2019

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Found 832 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
63%
Recommend to a Friend
75%
Approve of CEO
ICON CEO Steve Cutler
Steve Cutler
58 Ratings
Pros
Cons
More Pros and Cons
  1. Helpful (1)

    "Clinical database programmer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends

    I have been working at ICON full-time

    Pros

    Great team to work with Great company with good vision

    Cons

    Demanding clients on projects Tight timelines Compensation can be better

    ICON2018-12-06
  2. "Good place to start"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Reviewer in Oxford, England
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at ICON full-time for more than a year

    Pros

    Location is good and colleagues are nice

    Cons

    Lack of support on career progression

    Advice to Management

    Build good relationship with staff from all levels

    ICON2019-09-25
  3. "Medical Technologist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Medical Technologist 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ICON full-time for more than 3 years

    Pros

    Great place to work and very friendly. Good facilities

    Cons

    Salary is too low for staff

    Advice to Management

    Increase in salary in order to keep staff

    ICON2019-08-09
  4. "Profit over people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at ICON full-time for more than 3 years

    Pros

    The company has previously acquired a number of organisations with talented people and brands that were leaders in the space with good global reach.

    Cons

    Unsustainable people business model that focuses solely on the “numbers” at the expense of supporting talented people achieve and sustain future growth in their areas by working together (Extensive travel restrictions, high workloads, lack of investment in people and very high team turnover).

    Advice to Management

    Focus on the people in your business to generate future long term sustainable growth for your shareholders.

    ICON2019-08-03
  5. Helpful (1)

    "Nice company to work for."

    StarStarStarStarStar
    Current Employee - Investigator Payments Coordinator 

    I have been working at ICON full-time for more than 3 years

    Pros

    The company values are good.

    Cons

    Not offer enough flexibility to employees.

    ICON2019-07-03
  6. Helpful (2)

    "Do not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Analyst 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ICON full-time for more than a year

    Pros

    Didn't have to work long hours.

    Cons

    Looking back at this role, I realise now how poorly run the organisation was. Uncollaborative and poorly-trained management. Lots of unhappy and unfulfilled people in the office which was normalised by management. HR also didn't have a clue what they were doing.

    Advice to Management

    Train your staff better. Some line managers didn't have a clue what they were doing.

    ICON2019-05-01
  7. Helpful (2)

    "Change is slow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at ICON full-time

    Pros

    Great employees with a solid understanding of their roles and responsibilities. Some very proactive teams that fix issues at the source.

    Cons

    Lots of change over the years which has eroded the culture, some senior managers are very reluctant to change.

    Advice to Management

    Believe in your people and their expertise.

    ICON2019-03-10
  8. "A Company in Decline"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Analyst, Pricing and Market Access in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at ICON full-time for more than a year

    Pros

    If you like getting paid at the low end of your salary band, this is the place for you. If you like a sense of better times past and an inescapable feeling of pessimism, this is the place for you.

    Cons

    Management refuse to learn about the companies and services they acquire and so fail to adapt to keep staff and clients

    Advice to Management

    Listen to your staff to understand the service line of which you are now in charge, despite never working in it

    ICON2019-03-29
  9. "employee engagement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at ICON full-time

    Pros

    career progression, good benefits, hr engaged

    Cons

    long hours, lack of support

    Advice to Management

    better communication

    ICON2019-02-02
  10. Helpful (3)

    "Great people, Awful Executive Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Manager in Marlow, England
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ICON full-time for more than a year

    Pros

    Collective hatred of management brings the workers together

    Cons

    The Ratner's of the Pharma Industry, Management don't care about the workers, always trying to do everything on the cheap

    Advice to Management

    Learn to appreciate your employees

    ICON2018-12-22
Found 832 reviews
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