Lebara Reviews

2.9

38% would recommend to a friend

(314 total reviews)

Stephen Shurrock

55% approve of CEO

45% positive business outlook

Lebara has an employee rating of 2.9 out of 5 stars, based on 314 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Lebara employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

314 reviews
1.0
10 Aug 2015

the inmates are running the asylum

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

the customer service department is well run wit everyone focusing on customer satisfaction.....unfortunately they are the only positive thing about the place

Cons

Having worked in the HR department for nearly 3 years i can confirm that the positive reviews are written by either the HR department or PA's to the senior management. This is without a doubt the most political and poorly run company i have ever worked for. If you know the right people in the right places you'll be OK, otherwise you'd better do things exactly the way they've always been done or you won't be popular. There is no room for innovation and whilst the CEO is an inspiring guy to listen to, everyone below him is stifled and simply tows the line, fearful of what will happen if they don't. The Senior HR Team don't look after the needs of the staff, rather the needs of senior management and what is best for them.....though they are very good at covering this up.

avatar
Lebara Response
10y
We love our customer service department too! They have won us accolades and are a great team filled with energy and positivity.We regret that after 3 yearsyou have left unhappy. As the organisation evolves and grows, whilst still trying to retain what we’re great at, we look to all levels of management and ,staff (longer serving and new) to impact culture positively and we continue to review, improve and make progress in all aspects of Lebara. Don’t hesitate to contact us on email Careers@lebara.com to discuss more.
1.0
4 Aug 2016
Recommend
CEO approval
Business outlook

Pros

Leaving, Some people were nice, Company losing money

Cons

Office Politics, Hygiene, ethics, ethos, below human standards, writing fake reviews on this site to bring ratings up, I know this because we had to set up the account. CEO verbally abusive towards colleagues. Treat their staff so badly it's unbelievable. Constant change of staff due to lack of process and direction. Mis-selling roles to professionals. IT Infrastructure as whole whole is dated and backwards. Lebara would on purpose not pay it's suppliers for it's services e.g. Microsoft O365. The IT Infrastructure team did not have a clue how to run their department. Felt embarrassed towards the end of being there. Majority of the work is now being outsourced. No future, No hope, Dont bother. Real segregation in the company. Avoid at all costs. HR do not have a clue what is going on and please do not bother replying to this to make the company look good.

1.0
13 May 2015

Beware!!!! Only good reviews on this website are written by HR!!!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Management are too senseless to see whats happeneing so coming in 30 minutes late or taking 2 hour lunches is not a problem for some people if thats your thing?!

Cons

• Prejudice bias and meaningless Management department with big egos that treat you like the dirt off their shoe to make them selves feel better. these selective people were probably abused as children or in there previous life. • Company does not care about your welfare only budgets, so as an individual you mean nothing to them • You will be thrown into the lions pit with no guidance or no care how you complete your work. • If you are already a professional do not expect to learn here and the reason behind this is that most people have unnecessary narcissistic traits that prevent you from reaching your full potential. • Again! Only good reviews on this website are written by HR!!! Beware!

Viewing 1 - 3 of 314 Reviews

Glassdoor has 351 Lebara reviews submitted anonymously by Lebara employees. Read employee reviews and ratings on Glassdoor to decide if Lebara is right for you.