MRO (PA) reviews about "raise"

They pay raises are low

They oversold the job during the interview that made it look like a dream job. 3 weeks out of training, I was already thinking of my exit plan. I was one month shy of making it a year when I decided to leave. You are told in the interview and training the job opportunities to advance. Most people want to be on Corro, which is processing faxes, absolutely no phones and it could be 300 calls holding, Corro does not take calls and they could because Corro reps are in the same training classes as Requester Services reps getting the same training. There is no path to Corro from Requester Services. Requester Services wants you stuck in Requester Services on the phone as a Tier 1, Tier 2, or a Tier 3 agent. There is no difference for the Tiers and no reason to be promoted you are still taking calls and the goal is 100 contacts per day. The small raise you get from going from a T1, to T2, to T3 is not merely enough when you are essentially still doing the same work. You are micromanaged to death. Management is a mess. Seen 2 different rounds of Managers being let go while I was there. You need all the help you can get in this department. Releasing managers and moving their employees to other managers may not be such a bright move. It seems the company is just cheap overall. This company took away employee bonuses a few weeks before Christmas started and announced they want to reinvest in their employees by offering a 401k matching program. LOL. Im an outsider looking in regards to this as I was not around for the bonus but for the employees who were able to get them previously, taking them away is a complete joke and replacing it with something you should have been had in place which is a company match 401k that started in 2026 shows how little you think of your employees. Requester Services is extremely understaffed, have seen training classes come out on the floor and seen those same people leave in under a month. From the moment you clock in there are easily within an hour 200 calls in queue with only about 38 to 45 agents staffed and on queue to take calls. Your entire day will be nonstop calls. Some are quick, some are difficult. Your difficult calls will be from Patients who have had to wait on hold 30 plus minutes because MRO third party clients clogs up the main phone line queue for questions such as status checks that they can easily find on their MRO Portal that tells them the exact same information a phone rep would. But MRO does nothing to the Third Party reps who constantly abuse the phone line making it hard for actually patients to be assisted. Which explains the 200 calls in queue within an hour of opening up. I left the company with a very underwhelming impression. This is not a difficult job. MRO itself makes the job insufferable. They do not see you as an individual, you are seen as a number...T1, T2, T3. Your work will not be recognized. You will be recognized for being out of adherence because you had to use the bathroom which they want you to always drop a message in Teams Chat when you are going to the restroom. Yes they are counting your #1's and #2's you are taking during your shift. You will be recognized for being in a Busy status for too long after any call, even those that are escalated and you had to send to the Supervisor Inbox for a callback because the Supervisor was not available to do a call takeover but was available to tell you in Team Chats to send it to the Sup Inbox for a callback. Lol I kid you not. Even the supervisors don't want to take calls but always talk about All Hands On Deck. You have 38 agents and 200 calls holding. All hands are on deck but yours. Grab a phone call or 2, or 3.

Utilization assessments can have a micromanaging feeling towards it. Hourly pay could be raised.

Not much in pay, poor communication, raising productions standards too high.

No 401K match of any kind Minimal raise/cost of living adjustments Lack of communication from management when changes are occurring in the work place

Moving towards a micromanaging system, nitpicking on things that are inconsequential, but ignoring glaring errors and issues that are brought to the attention of management. This job does not incentivize going above and beyond, because the manager above you (who gets paid way more than you) will wait until something is a catastrophe to act. If, and when, they do act on you raising a red flag, they will use you as a scapegoat and throw you under the bus. Pay raises are infrequent, and don’t align with how the market is trending. The benefits are pretty minimal, okay insurance for medical, but you’ll be spending about half your check on it if you have a spouse or family. This job isn’t sustainable, in my opinion. It feels like they work you to the bone and then throw you aside when you inevitably burn out. PTO accrual is a joke (3 hours a pay period, six hours a month), and they only cover a handful of holidays. I feel like I should have invested my time with their affiliates rather than them as a company. This one is a bit more personal, but if you’re LGBT, they don’t have any true understanding of how that ‘works’ and you’ll feel pressured to be in the closet. They were very vocal for their support for racial demographics (the company is very diverse, racially), but were silent about gay and trans issues/recognition. The company was vocal about being feminist and mourned recent pro-life laws, but did not have the same respect for anti-trans legislation being passed around the same period. I often felt that approaching HR was a slippery slope to getting fired. That’s the same for if you have any mental illness (even if invisible), they treat routine, necessary appointments as a major inconvenience for the company, even if you’ve gone through HR and make up your hours. I didn’t realize until I was ‘let go’ that I was ruining my life trying to please this company and climb the corporate ladder. Just the other day, I noticed that I was internally pushing myself to SIT DOWN faster to get on my computer to search for jobs. Everything became a race, because you’re constantly pushed towards that 100% productivity goal. Now I feel like an idiot, because it was a waste of my time, and I was thrown away with no warning.

Serious emotional burn out due to carrying burden of unqualified employees. No 401(k) match. Wage does not reflect ability and contribution of those who excel in the positions; incompetent workers are given the same wages and raises. Unfortunate waste of what could be a dream job due to company’s refusal to “walk the walk” as they loudly praise themselves..

No support for diversity, poor salary, malignant corporate culture, no accountability for projects or work being completed, backstabbing at the first hint of problems, no clear direction for projects, emails go months without being answered, no one will make a decision and be responsible for the outcome if there's any way it could fail or be hard to implement, no work-life balance, small raises if you get them at all, few opportunities for promotion, gaslighting is how several members of management communicate with subordinates, workplace sabotage by neglect or disengagement is common, managers do not show up to hiring interviews, hugely bloated support versus technical staff, and Agile in name only.

Only bad thing is pay is low and there is no good bonuses or raises. The most you might get is 50 cent every year when you make another year with the company.