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      NSS IT Solution

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      NSS IT Solution Reviews

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      3.2

      60% would recommend to a friend

      (16 total reviews)

      45% positive business outlook

      Ratings by category

      3.4

      Diversity and inclusion

      3.2

      Work/Life balance

      3.1

      Career opportunities

      3.0

      Culture and values

      3.0

      Senior management

      2.7

      Compensation and benefits

      NSS IT Solution has an employee rating of 3.2 out of 5 stars, based on 16 company reviews on Glassdoor which indicates that most employees have a good working experience there.

      Reviews by job title

      16 reviews
      2.0
      11 May 2026

      Friendly non-management but toxic management culture

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Friendly vibes over the non-managements - Friday have extra lunch time

      Cons

      - Toxic management (family business), consistently feed you with a fake future but never fulfilled their promises - Boss keep buying new cars, but being extremely stingy on the staff benefits / compensations - Free parking have quotas, good luck if you're a new joiner - IPO all money goes to the management, bonus of the year has cancelled, as the staff entitled share option is provided (that you gotta pay for your self), any earning from that is considered you bonus (thanks god its not a loss). - Being loyal rewards you nothing, company just treat you like a replaceable asset - HR only listen to the boss - OT is a norms

      2.0
      25 Feb 2026

      L1.5 troubleshooter

      Senior helpdesk officer
      Recommend
      CEO approval
      Business outlook

      Pros

      - You will gain experience by handling tasks from other teams that they are unable to resolve. - You have supportive and good colleagues in your team. - You are able to manage your roster duty within the team, as long as there are no operational issues. - You will gain knowledge on handling issues in different ways, as long as the issue is resolved. - You will become more responsible and serious when managing higher severity level cases.

      Cons

      - There is no clear workflow, and your actual job scope was not clearly explained when you first joined the environment. - Sometimes you will receive tasks beyond L1 troubleshooting from programmers, technicians, supervisors, or other teams for learning purposes. However, these tasks may not contribute to your KPI. - Management may micromanage by closely monitoring your tasks and repeatedly questioning your job scope. - The handbook is frequently updated without clear explanation, and changes may lead to issues or confusion.

      Viewing 1 - 3 of 16 Reviews
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      ReviewsNSS IT Solution reviews

      Glassdoor has 24 NSS IT Solution reviews submitted anonymously by NSS IT Solution employees. Read employee reviews and ratings on Glassdoor to decide if NSS IT Solution is right for you.